Customer Ratings & Reviews
- Model:
- C536EA-BI3T3
- SKU:
- 6449514
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the large screen size, touchscreen functionality, ease of use, and battery life of this 2-in-1 Chromebook. Many appreciate its performance and find it attractive for the price. However, customers are negative about the device's weight and some experienced excessive fan noise. The sleek design was also frequently praised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great deal for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far, I love it. I like the look & feel of it. Very easy to set up.
I would recommend this to a friend - Pros mentioned:Screen size
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great big screen, super happy with the quality of this one!
I would recommend this to a friend Asus Chromebook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice machine in most regards. Much heavier than my last chromebook, it is an inch wider and more horsepower though. Great screen, lighted keyboard. Main complaint is the fan noise...the thing is always running. Didn't realize how much I appreciated the quiet of my old Acer chromebook. Probably would not purchase again.
No, I would not recommend this to a friendnice device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice device for the money. I'm just a casual user so I cannot really give an educated opinion. It does serve my purpose so I am pleased.
I would recommend this to a friendgreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great. not hard to use viewing is good I am enjoying. speed is good
I would recommend this to a friendSolid chromebook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got mine its pretty solid specially for the price.
I would recommend this to a friendOpen Box Excelent????????
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.shoped online. under this condition Open-Box Excellent Looks brand new Includes all original parts/accessories Typically contains packaging got to go far to pick up computer what I received no box, no packaging, no accessories. computer had zero charge, so battery must have suffered damage. after discussing with sales rep, he agreed to get me a charger, and looked up a phone charger. (probably a strong generic) . computer had many signs of use, worn track pad, worn rubber feets, had to return. sales rep was gentle and kind, he even told me computer should have not be In Open-Box Excellent, but open box satisfactory or fair. My big surprise " I just return home, and computer is listed again as open box excellent" So It is BestBuy policy????????
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the disappointment you're having with this open box unit. We would recommend that you reach out to your place of purchase and get a replacemment model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad left speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in April 2022 and exchanged it the next day due to a bad left speaker. After the exchange, the new laptop speaker worked great and I was excited again. Then the next day, the new laptop left speaker went bad. The speaker on both went out after the first chrome os update that I didnt catch on to until the 2nd time. Contacted Asus and they told me to take it to best buy for service. I couldnt phathum spending $570 only to have it serviced the first week so I returned and bought an Accer. After much research, I was really looking forward to my first Asus product but this experience left a bad taste. Asus, please figure out this left speaker problem. I have seen others on reddit and youtube channel comments stating the same recent problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anthony K,
I'm sorry to hear that you had to return because the speakers failed to work. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was trying to buy this laptop thinking it was a Asus Chromebook flip CX5 they later took what was supposed to be 658.50 later they declined the purchase for no reason and blamed it on my bank and told me to buy it aging. Two days later at 744.00. after much debate, I was told no we don't care when you originally bought it you have to buy it at this price. I later went to Asus showed them what they are selling and said that this is a fake it's a different middle they just changed the outside looks to look like a CX5 I would never buy from them ever-aging and this isn't the only product they are doing this with.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Temple,
We certainly understand your disappointment and the inconvenience this may have caused if the product that was advertised is not the actual item received.
Normally, sales related issues are resolved by the seller and hopefully you'll be able to resolve this issue sooner, as expected.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
All around bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went blank on day 12. No on/off button so no quick fix available. Tech support no help - they wanted me to drive 50 miles to let them look at it. Resisted when I wanted to return it. Finally sent me a label. They received return over 10 days ago and I've heard nothing! DO NOT DO ONLINE BUSINESS WITH BB!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued Customer, We appreciate you sharing your feedback on this model and I'm sorry to hear that you had to return it. Please provide us with the RMA number at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Not an Asus fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display flickered continually. I returned it & purchased an HP
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for writing a comment for the product.
We certainly understand your concern and the inconvenience regarding the flickering screen. To resolve the flickering screen issue, please try to connect the Chromebook to another known good power source or AC outlet and away from electronic or electrical devices that maybe generating excessive electrical or RF noise. Uncleaned power source or faulty electrical or electronic device that is generating excessive electrical noise can disturb static-sensitive devices or components in the laptop that may cause the screen to flicker.
If you need further assistance with the Chromebook and other ASUS products, please email me at cl-rodel@asus.com and I would be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty