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Customer Ratings & Reviews

Your price for this item is $549.99
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The comparable value price is $999.99

Customer reviews

Rating 4.1 out of 5 stars with 537 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers love the touch screen, speed, and affordability of this 2-in-1 laptop. They appreciate its large storage capacity and find it suitable for gaming and schoolwork. However, some customers have concerns about its reliability, with reports of freezing and unresponsiveness. Others have expressed dissatisfaction with the hard drive speed and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 537 reviews
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good experience with a very helpful sales team

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the price, a lot offered. I love how you can flip it from computer to tablet. I love being able to stream movies and tv shows in the tablet mode, makes it easy to lay in bed and just relax.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great and powerful computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this computer for editing video and audio. It is very very fast and has never failed me. The processor speed is amazing and at 1 TB storage I will almost never have to use my external HD

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Big purchase for not being a gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far computer js great. Had one issue that was fixed over the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Asus - 2-in-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that the computer is good has good quality but the graphics processing expected a bit more, but otherwise it has good storage capacity which is something I like ...

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop almost as good as desktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old desktop computer finally died and I switched to this laptop. Wanted laptop with large screen and good keyboard. This computer is good in this respect, keyboard is good, but monitor is sometimes not adequate. Will probably end up connecting this to larger monitor sometimes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had a chance to work it a lot so it is hard to tell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only does this laptop turn into a tablet, but it’s durable. It’s also touch screen. I use every day for school, work, and gaming. It with stand all the tasks I put it up to.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for several months. I am very pleased with it. I love the touch screen and the tablet mode. This has great video resolution and is overall a great upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down best value for the money. Fast boot and response times, and an overwhelming large amount of storage. And even though it's a larger laptop, it isn't cumbersome to carry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for work and fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, fast, lots of storage! I love the versatility of having both a laptop and tablet in one. Clear, crisp picture... watched the World Cup (while working) this year!

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop that is easily convertible to a tablet. Good for Microsoft office use and also for gaming. Sleek and has a good battery.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    This is a great over all laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and pretty cool to have such a big tablet. I do tend to use it more in laptop mode though. Those looking for a laptop with decent storage and good power this is great!

    I would recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 3 out of 5 stars

    the computer keeps freezing up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well when ever I try to stay on tablet mode the screen would turn off by itself at random times, also I tried to load my pages and it would start freezing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mother who is 86 years old. I looked at all the reviews online and called the Best Buy 800 number. I would recommend this if you don’t store a lot of pictures, movies etc. it’s great for just checking emails, Facebook and surfing the net.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent laptop great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement computer for a stolen one. It is an incredible machine for a reasonable price. It performs beyond expectations! Great quality! Fast!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other Than a recent windows update problem this machine has been on point. I’m not a gamer or anything, but it a works for my small business and survives my children playing the occasional silly preloaded games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really Like It!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can keep up with my day to day which wasn't something the HP laptop I was using could do. I take classes, search for jobs that have a decent pay (you know, one that may pay for shelter & utilities & transportation to get to them), and a list of other things. I am learning how to use various tools for returning to a field of work I have not done in years. Many computer tools are being used in the field now which I had not had classes for, so I am learning on my own. It travels well to wherever I need to go with it. I have even used the tablet feature to prepare and give speeches.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great laptop for artist/Engineering students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well for multiple students running Adobe suite, CAD and gaming programs while balancing homework apps.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 2 out of 5 stars

    Not Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited when I got this at such a good deal. We set it up and (unfortunately) added the WEBROOT security/anti virus program. Then added my Adobe Products. After taking it to the Geeks for it being amazingly slow twice to no avail, one of my students tried disabling the Webroot and it was suddenly fine! Yeah! But... Now it wont work with Camtasia, a necessary program in this time of Covid19. This touch screen is nice when its working tho.

    No, I would not recommend this to a friend