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Customer Ratings & Reviews

Your price for this item is $549.99
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The comparable value price is $999.99

Customer reviews

Rating 4.1 out of 5 stars with 537 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers love the touch screen, speed, and affordability of this 2-in-1 laptop. They appreciate its large storage capacity and find it suitable for gaming and schoolwork. However, some customers have concerns about its reliability, with reports of freezing and unresponsiveness. Others have expressed dissatisfaction with the hard drive speed and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 537 reviews
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. We've only had it about 2 weeks. SSD drive is probably the best addition to speed it up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome price!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is very good, good looking, sharp, and picture is crisp. Speed is very good as well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for work and gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can do any necessary tasks for work and yet still have the ability to game when I am out of town.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good computer takes a little getting used too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not used to touch screen, so you have to watch your fingers, works well ASUS always a great choice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the fact that I can purchase a computer that lives up to what I expect it to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item but it is heavy. Didn't realize that in the store.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Will not let me update my review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the laptop didn't have a Ethernet port you have to use wifi. Windows 10 wifi sense or the connect to hotspots caused the laptops not to update would keep dropping the connection. On the forth laptop i setup I chose custom install and turn off all the wifi roaming options. We have 4 sid being broadcasted and this was an issues with windows 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of use. The new features I found were easy to understand. I'm a 70+ user and a bit intimidated at first but not anymore. I didn't require help from my grandson at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love ASUS laptops

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, good quality laptop. Picture quality is very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer. Had to return b/c number key pad is a little awkward for accounting work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into Best Buy looking for a laptop. I haven't had one for a few years so I don't know much about them anymore. The staff was very knowledgeable about all their laptops. They help me figure out which one was best for my budget. I will continue to shop at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Computer-Replaced my previous ASUS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like most everything about the ASUS- 2nd one. I bought an HP first because of the price from Costco but returned it because it did not compare...nothing against Costco but the technical support and sales staff at Best Buy makes buying a computer much more confident.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expected a better laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard questionable. It may be Windows 10, but overall not pleased with product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased two Lenovo laptops from Besbuy and both have failed over a two year period. Decided to spend a little more money and change brand to Asus. I am totally pleased with the response and features provided. The Solid State drive is the way to go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my son going to college. He absolutely loves it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced item compared to other brands similar configuration

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop for day to day home use, browsing, email, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's the best , it is work really good , I recommend it for every one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Asus Q524UQ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop but would not allow iTunes to upload music videos from external hard drive or even when that data put onto internal drive still would not upload! Think the cause was that Windows 10 ! Would recommend laptop if you like 10 !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some issues withb set up, but once that is done, computer works well

    I would recommend this to a friend