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Customer Ratings & Reviews

Your price for this item is $549.99
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The comparable value price is $999.99

Customer reviews

Rating 4.1 out of 5 stars with 537 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers love the touch screen, speed, and affordability of this 2-in-1 laptop. They appreciate its large storage capacity and find it suitable for gaming and schoolwork. However, some customers have concerns about its reliability, with reports of freezing and unresponsiveness. Others have expressed dissatisfaction with the hard drive speed and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 537 reviews
  • Rated 5 out of 5 stars

    Awesome laptop for Engineering Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for school and it handles all my programs (Inventor/AutoCAD/Revit). I’m a Computer Engineering Design student and use it for 3D Modeling. It runs AutoDesk programs and SOLIDWORKS no problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the laptop but it didn't come with a stylus

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting use to the laptop but have enjoyed so far!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Asus laptops. Third one and still loving them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer replaced an older one of ours that finally died. We are enjoying the pictures and colors which are beautiful and brilliant. Easily portable and a decent learning curve to navigate. Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Q524UQ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for almost a month. It seams to be a pretty decent computer so far. Everything this lap top has in it (specs) I would say it should last a lot longer than my last laptop which was a HP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop with all the features you need without over spending. It does everything I need and more. Asus is the best company out there making computer right now, you can't go wrong buying one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade faster processor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could tell the difference between my old computer Lenovo and new computer Asus. The upgrade intel Core 17 7th Gen made all operations faster... login on, Internet web pages, opening folders, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer in general

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Te sound is amazing, the battery last hours but the face recognition is more or less like the touch ID of the iPhone, sometimes it works sometimes it doesn't. But everything else has been good so far

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The supreme worst, save your money don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst laptop I have ever purchased in my life, the hdd is so as a snail. The computer keeps crashing and going bsod. Very unhappy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Had to return immediately-malfunction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opened the computer, and after several hours of updates needed I was finally able to log on to the computer. I opened up the internet explorer and the computer froze. I had to do a hard shut down. When I turned the computer back on it attempted to "repair" itself for over an hour. It was unable to repair itself, and would not work at all. Took it in to the store and was told by the Geek Squad that they had many problems lately with the Asus. Exchanged it for a different laptop. I possibly had a lemon, I have heard great things about Asus.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love our laptop, projector and soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Asus laptop, Epson projector and Samsung soundbar are wonderful and work hand in hand together while watching movies our children feel like we're in a movie theater couldnt be more satisfied.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but the graphics are not that great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy again if the entire product was upgraded. If it lasts ten years and keeps working then good. Obviously the mathematical odds are worse than ten to one! So if your looking for something that is better you can find it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a low cost laptop with it's own graphics card and a good amount of RAM. This was a great choice on a budget. With the price match it was even cheaper! Very happy...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second Asus, and it's performing perfectly. I wish I'd bought it instead of wasting a week on a Dell Inspiron that turned out not to work properly. So far there are no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has more features than I need right now. So far, I am happy with this product. The Geek Squad was very helpful in setting my computer up and answering questions.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got a bad one, Blue screen during initial boot up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful looking, lots of features but I guess I got a bad apple. Starting initial setup but reverted back to one of the setup screens several times, then went to a blue screen. Easy return process to Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    froze twice in the first hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first glance this is a beautiful laptop and it had the basic specs I needed. I took a small hit going for 12gb of ram, I thought it would be ok since my current computer is 7 years old and only has 4gb. I figured it would be faster no matter what.. boy was I wrong. This laptop was super slow and froze twice within the first hour of using it and setting it up. I returned it the following day. Also, FYI, it is an absolute fingerprint magnet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing. I love how this can be a laptop or a tablet. Love the touchscreen feature. This product has so much memory. Totally worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some problems with the hard drive about two weeks after I bought the computer.

    No, I would not recommend this to a friend