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Customer Ratings & Reviews

Your price for this item is $549.99
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The comparable value price is $999.99

Customer reviews

Rating 4.1 out of 5 stars with 537 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers love the touch screen, speed, and affordability of this 2-in-1 laptop. They appreciate its large storage capacity and find it suitable for gaming and schoolwork. However, some customers have concerns about its reliability, with reports of freezing and unresponsiveness. Others have expressed dissatisfaction with the hard drive speed and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 537 reviews
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third time we purchased an Asus computer. They are very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this laptop!!!! Slim, trim, great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both my wife and I love this computer. It is clean, slim, and just plain great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer-Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owed an ASUS previously. I like the computer, its look, feel and reliability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still using it to this day since I bought it and it’s amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tabley

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great tablet for a low price. Easy to use and connect to your internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my brother & he is in love with it. Thank u Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has been a bit frustrating to get it set up. It doesn't always work as easiely as i was hoping.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Technical Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant technical problems caused by the updates. Had to buy Geek Squad to fix a brand new computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Immediate return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my fiancé to replace her older laptop. The only one they had, despite inventory showing new ones, was an open box return. The salesperson, who was very nice and helpful, indicated it was returned because the previous customer opened it and just didn't like it. The store had it listed at $759, $999 with $250 off for open box, despite the fact that online was showing it (and yes it was the same model/specs/etc) for $850 new and $620 open box. After a brief discussion they gave me another 5% off (down to $715ish) but still not the advertised $620. Initial setup was fine, but a bit sluggish, but when we tried to start it up the following day it spun on the boot screen for hours and then proceeded into an 18 hour "scan and repair" phase. We had installed no software no made any changes beyond answering the initial windows 10 setup questions. We are returning it immediately. This is my first purchase at Best Buy with which I have been entirely dissatisfied.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great computer for a medium user.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the computer but the extra that came with didn't work. It had like a extra speaker.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    slow and had issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought an open box computer. Seemed ok for the first week then it started acting very slow. Brought in once already to check out. Then it would keep spinning and never pull up programs. Needed to turn off and on again.. Tried returning again to store and they said it was 2 days past the 14 days so only would give store credit.. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for casual gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only used it for older games, but I'm happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associate was great in finding a pc that met the needs. Great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent! Highly Recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed and very reliable. Lots of good software is included!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus - 2-in-1 15.6"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 2 in 1 laptop great perfomance with the nvidia video card

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality device. It did take a while to update the operating system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about the computer. Works well and great graphics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Start up fast, touch pad is responsive along with the touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and the speed is incredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer and it's exactly what I need for my classes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop. Had it before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fits my style and computing needs both at work and at home.

    I would recommend this to a friend