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Customer Ratings & Reviews

Your price for this item is $549.99
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The comparable value price is $999.99

Customer reviews

Rating 4.1 out of 5 stars with 537 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers love the touch screen, speed, and affordability of this 2-in-1 laptop. They appreciate its large storage capacity and find it suitable for gaming and schoolwork. However, some customers have concerns about its reliability, with reports of freezing and unresponsiveness. Others have expressed dissatisfaction with the hard drive speed and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 537 reviews
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the computer. She love the ability to use the pen

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love asus products, i like the metal case, i am not a big fan of the enclosed battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve ever made as far as a computer goes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome computer luv it I would not have any other one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a teenager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this computer it's so easy to navigate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LIKE , IT'S REALY GOOD . I RECOMMEND IT TO EVERY ONE

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Not Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this computer less than 6 months. It's never suffered any physical damage of any kind. All of a sudden it freezes and then loads into a BIOS utility. I bought this computer for College and now I have to find another way to do my assignments and essays.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and functionality. Daughter using for college

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop to travel with. Great speed and easy to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NOT WORKING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop doesn't start!!!!!! And the service here in Peru is awfull, i can't work

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband and he absolutely love it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my freshman year of college. Windows software it came with was corrupted, I had to take it to my schools IT and they reinstalled windows, it is still Buggy, but now I can't return it since it is past the 15 day limit. Really frustrating paying a grand for a laptop that can't even run excel.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for grandson starting college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything that a new college student needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for architect student! Good price!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop works great! The laptop has lots of memory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product I will always recommend my friend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I must have a defect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sorry, but this laptop has given me nothing but headaches since I got it back in 2017. I knew something was up when it was kept having 100% Disk since day one, but I figured I'd let the updates and everything run it's course assuming that's what is causing it. Now there's rarely a day I don't have a "locked up for hours" computer because anytime there's an update or it just feels like it, it's at 100% Disk and really unusable. If there was anything I could do to either get this replaced that'd be amazing. I'm really sorry guys, but I honestly think that the one I got is defective.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Brought it Back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this laptop after have way too many issues with Websites not loading. Not only with Microsoft Edge but also chrome. Some sites would load some would sit there and do nothing for 20 minutes before timing out. Some days a restart helped others it didn't matter. After three weeks of this and other issues like Microsoft 365 sometimes working and other not and never being able to connect to my iTunes account I returned it for a Levono Yoga and have gotten more done in three days than in the previous three weeks. I am assuming mine is just a dud and they aren't all like this or Asus wouldn't be making computers

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Asus laptop - keys not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS - 2-in-1 15.6" Touch-Screen Laptop. Called Customer support regarding a keyboard issue - a few keys stopped working. Computer is only 18 months old, Asus is only willing to offer 20% off the cost of repair but can not offer an estimate for repair until I pay a $60 diagnostic fee . I realize the unit is out of warranty but this type of support is not good business. Best buy was able to quote a repair estimate of $300. The computer cost $775 before tax. I will take all future business elsewhere. Not a happy customer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    somes keys will not work

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought this for college and now 2 years later he can't even write a paper because 4 keys will not work. Of course after the warranty was over too.

    No, I would not recommend this to a friend