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Customer Ratings & Reviews

Your price for this item is $549.99
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The comparable value price is $999.99

Customer reviews

Rating 4.1 out of 5 stars with 537 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers love the touch screen, speed, and affordability of this 2-in-1 laptop. They appreciate its large storage capacity and find it suitable for gaming and schoolwork. However, some customers have concerns about its reliability, with reports of freezing and unresponsiveness. Others have expressed dissatisfaction with the hard drive speed and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 537 reviews
  • Rated 5 out of 5 stars

    My college aged son lives it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son who is a freshman at college, and he absolutely loves it. It serves his educational purpose as well as his personal entertainment needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my work laptop, I work on spreadsheets, word documents, and online resources and this laptop is working great for me so far. It also looks really nice!

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    ASUS Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been overly impressed with the ASUS, even though the salesman thought highly of the machine. I have had to have it repaired on more than one occasion and have had to have the hard drive replace in one of the two I purchased. Additionally, when I had it in for repair, there was an identical machine having the same repair as mine, which implies the model was not without its issues. I would recommend ASUS, just not this machine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Perfect for work or school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has the speed to get it done. Love the options it offers as well.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    An awesome piece of tech for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a serious piece of tech and very affordable. Plenty of storage space and RAM for just about anyone's needs. The HD screen looks great and the graphics card is perfect for just about all your gaming needs or whatever else you may need. It's also very thin and portable and the brushed metal looks great while providing better protection then most plastic shells on laptops.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    Great laptop or tablet for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance while viewing or editing 2.7k footage at 60fps seems like it’s too much for the computer to handle but otherwise the computer is great

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Some issues, overall great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blank screen after 6 months but fixed under warranty program by Geek Squad. Love the ability to use like a pad and touch screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WUNDERBAR!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop!!! The features, the response of the computer, handling - all of it has been a very refreshing experience. Wasn't sure if I was going to like the 2-1 feature, but I have been really enjoying it. Even used it to give a speech. I was wonderfully surprised at how well it assisted me.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Storage

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works great! It has a great amount of storage and is fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 2 n 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't really looking for this laptop, but after seeing all it had to offer, had no second thought to go ahead and buy it. Not a regret at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best deal, packed with greatness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a very sweet deal. Powerful machine. It is a bit heavy but a dependable computer that you can count on for years to come

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Excellent computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure about the touch screen, but it is really pretty awesome. I've used it in tablet mode more than I thought. This computer performs superbly, and is an excellent value. The only problem I've had is syncing it with my HP Envy wireless printer. I guess I'm going to have to ask for help for that.....I highly recommend this computer...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I did not give it a five was because when I connected a second monitor and went into my work program it would only show 75% of the window. It also would not let me control the mouse. It was frustrating to not be able to work with two monitors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In absolute love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely picky with computers and have a very high standard. I can confidently say that this is the best laptop I have ever owned.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    I would advise looking at something else.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a college student, and being able to pull out my laptop and it be ready under 10 min is essential. Thus, this product is not a match for me. The startup times are a literal coin flip between 5 min and 30 min. The performance varies from decent to nightmare. The specifications of the laptop on paper sound amazing, however when it came to actual performance it was severely lacking. To get the laptop setup for first time use took me 2 entire days. My computer skills are proficient so I updated every aspect possible of the laptop to ensure peak performance. Afterwards I spent 1 month using the device. I had seen similar reviews to my own indicating that once the process of updating was over everything would function fine. I thought that having a NVIDIA graphics card and an I7 combined it would be able to overcome any performance issues. I was mistaken, it is now infuriating to use this device.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Light and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is fast and the nvidia graphics card was a must have for my upgrade. No other brand had the all the features for the price. It's a great laptop for everyday use and streaming video

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    was replacing a tablet and wanted a convertible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest purchase ever! I was replacing an extremely fast startup tablet that was damaged, I decided on a convertible laptop that used windows rather than android. This in fact an impulse purchase. Knowing that Best Buy would take care of me if anything didn't work. Extremely fast start up, nearly intsant, great touch screen controls.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    It's great for engineering students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not be more happier with this computer has all you will ever need when it comes to power, looks great, is easy to use has great touchscreen and security features. Only down side is that it's not a gaming laptop. I mean you can run games from 7 or 8 years ago just fine but I wouldn't expect to run AAA games in high settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the performance of this laptop so far. Especially the value of the amount of memory for the price paid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squat and sales very helpful. Had work done my old laptop and purchased a new one. Overall very pleased with service

    I would recommend this to a friend