Customers consistently note the AC3100 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong performance, leading to improved internet experiences. Many appreciate the router's extensive coverage and reliable signal strength, simplifying setup and enhancing overall connectivity. However, some users mention connectivity problems and a large size as drawbacks. Concerns regarding the initial firmware and price point were also raised by a few customers.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,472 reviews
Rated 5 out of 5 stars
great product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
my other routers don't stream movies well. This handles it flawlessly.
I would recommend this to a friend
Rated 5 out of 5 stars
Powerful
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Has no issues dealing with all of the wifi devices.
I would recommend this to a friend
Rated 5 out of 5 stars
Works great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The product is great. I haven't had I problem with it at all.
I would recommend this to a friend
Rated 5 out of 5 stars
ASUS
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like it and it works well. It helps my internet connection.
I would recommend this to a friend
Rated 5 out of 5 stars
Great product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I wanted to upgrade my router and Asus was recommended it works great.
I would recommend this to a friend
Rated 4 out of 5 stars
Good product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Good product and very economical also like the warranty.
I would recommend this to a friend
Rated 5 out of 5 stars
Great router.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for a small office and it works great.
I would recommend this to a friend
Cons mentioned:
Firmware
Rated 1 out of 5 stars
Disappointing - returned item
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this to replace an existing ASUS router. It was a lemon. I wasted much time trying to set up. Did firmware updates, reset the router twice and called ASUS technical folks. After 90 minutes on the phone with them, the only conclusion was to do what I was already doing. That failed. I could not set up the guest network and certain devices would not connect to the regular network. Certain radio buttons in the admin firmware would not work.
So I returned it. I am happy with the Orbi AC3000 I purchased instead.
No, I would not recommend this to a friend
Brand response from Asus_Answers
Posted .
Dear Valued Customer,
Thank you for taking the time to post your review on this model and for being one of our valued customer. We appreciate it. Firstly, we would like to extend our sincerest apologies for all the issues you've had with the device and we are terribly sorry that our technical support team was not able to resolve the issue. We understand your disappointment with the device. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. We truly appreciate your feedback. If you wish to discuss this further, feel free to contact us via email: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards, Lamoya ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
Great router
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good router for a large family with numerous devices.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 2 out of 5 stars
Good range
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Unfortunately the guest network does not work and Asus support is unable to fix the problem, otherwise a good router.
No, I would not recommend this to a friend
Brand response from Asus_Answers
Posted .
Dear Valued Customer,
It's unfortunate to hear that the guess network is unable to work and our support is unable to resolve this matter. If possible, give us a detailed description to any specifics in regards to your situation, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
Great product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Make sure to center in house first for best connection.
I would recommend this to a friend
Rated 1 out of 5 stars
Won't last, horrible support
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I was excited to upgrade my old netgear router, despite reading some negative reviews on this router. I figured because of the price it was a quality product. It worked well for about a month.
The 2.4ghz band stopped transmitting, none of my devices were able to see it. After updating the firmware to the latest, which I was prompted to do from the admin dashboard, it started working. 24 hours later, it was no longer working. After 3 updates, it still did not work. If I changed the SSID it would work, or if I downgraded/upgraded the firmware; the cycle would repeat. I was unwilling to go third party firmware because it was new, and with the price, valued my warranty.
After calling customer service, they asked me to RMA the product. But, they offer no exchange service. Being outside my return window, I was stuck. I work from home, so not having wifi is a huge issue. Customer service won't pay for shipping, and you have no box to ship it in. It doesn't even come with a static bag for protection. They also won't return your factory box.
Asus troubleshooting was non-existent. The techs are lost in the weeds. I spoke with 3 and a manager before they finally sent me a prepaid label. Here we are 3 weeks later, and they put the wrong return address. Back on hold I go!
Save your time, and money. Buy a Netgear. Don't let companies who aren't willing to provide a solid customer experience prosper. My 4 year old netgear works to this day, never had an issue. Silly me for wanting to upgrade.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Works great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This device works great for the size and layout of my house.
I would recommend this to a friend
Rated 5 out of 5 stars
Great for boosting wifi
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This really worked great and gave me a much better wifi signal
I would recommend this to a friend
Rated 2 out of 5 stars
Don't buy this
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This router does not work very well. I used it for about 6-8 months without realizing that my bandwidth was limited by this router. I have a 250 Mbps conneciton, but I never got more than 120Mbps, when using this. Also, sometimes it will just randomly reset. There was also an issue that even though the product publicized 2.4 GHz and 5GHz channel, the 2.4 GHz channel stopped working after 2 months.....
I replaced it by a mesh router which gives me about 300 Mbps bandwidth everywhere in my home. Unfortunately, I realized the router being bad late and cannot return it.....
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Viku,
We are terribly sorry for the issues that you have experience with the device and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending to complete a hard reset on the router.
1. Turn the router power off. 2. Press and hold the "WPS" button and turn the router on. 3. Power light is on (keep holding the WPS button). 4. Power light starts flashing for about 5 seconds. 5. Keep holding until the power light stops flashing and the router will automatically reboot.
Please ensure the router is running the latest firmware version. We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards, Lamoya ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Flawless
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It works great! I would recommend it for everyone.
I would recommend this to a friend
Rated 4 out of 5 stars
Good Router for home use
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This reviewer received promo considerations or sweepstakes entry for writing a review.
For the price this router serves well for my home use.
I would recommend this to a friend
Rated 5 out of 5 stars
Great router for larger home
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I needed a stronger router for my new house. This one works great.
I would recommend this to a friend
Rated 4 out of 5 stars
Winderful
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product and again will recommend to friends.
I would recommend this to a friend
Rated 4 out of 5 stars
Good wireless,signal on two separate channels
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Good customer assistance for installation and set up