Customer Ratings & Reviews
- Model:
- RT-AC3100
- SKU:
- 4465000
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the AC3100 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong performance, leading to improved internet experiences. Many appreciate the router's extensive coverage and reliable signal strength, simplifying setup and enhancing overall connectivity. However, some users mention connectivity problems and a large size as drawbacks. Concerns regarding the initial firmware and price point were also raised by a few customers.
This summary was generated by AI based on customer reviews.
Awesome router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best router on the market. All positives
I would recommend this to a friendFast!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found what I needed! Great router for a busy family.
I would recommend this to a friendlove it. Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why are making me dijo this. I don't know what to say
I would recommend this to a friendSweet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is, by far, the best router I have ever owned.
I would recommend this to a friendEasy to set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large home. It made a difference in coverage area.
I would recommend this to a friendGreat Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really great router, I absolutely love it.
I would recommend this to a friendOutstanding performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a 4K tv this a must have. Miss my gini
I would recommend this to a friendgood unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unit works for our needs and you will also like it
I would recommend this to a friendGreat router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little expensive but well worth the money. Great
I would recommend this to a friendFine when it works, but terribly unreliable
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned this router for 8 months. After only 3 months, it had a hardware failure that required me to ship it to their warranty facility at my own expense, and was out of a router for about a month. A week ago, it failed and had to be reset, only to need a second reset yesterday. Now, it continually drops clients and operates incredibly slowly, in the same configuration and environment that it once worked fine in for months. For the price of this router, the reliability issues are unacceptable and the warranty service is subpar. Would not recommend.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Tommy,
Firstly, we would like to extend our sincerest apologies for the router continuously dropping clients and is running slow. We truly understand your disappointment and we truly apologize for the inconvenience this have caused you. This router undergoes intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. We also provide warranty for the unit in order to fix or repair any isolated factory escape defect. We are very happy to assist you. We understand that you had the unit send in for repairs before and the issue started after. Please ensure the device is running the lastest firmware version.
Please allow us to correct this issue as soon as possible. We recommend having the unit send in for servicing/replacement. You can fill out the necessary information online and create a Return Merchandise Authorization (RMA) and have the device sent in or you can contact us directly and we will create the RMA for you. If you have any questions, feel free to contact us via email: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution for your router constantly droppint clients. Please let us know how you wish to proceed.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
[Online RMA Form]https://cms-am.asus.com/ecp/Rma.html?_ga=1.211669653.1476948690.1429692601
[ASUS Contact Information] https://www.asus.com/us/support/callus
I lived in a concrete house with dead spots
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I now live in a concrete house without dead spots.
I would recommend this to a friend- Pros mentioned:Speed
Barely Better Than my 4 year old Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item after the performance was barely that my old linksys router. If you are close to the router it is a lot faster but moving away from it offered very little improvement.
No, I would not recommend this to a friend Worked for a while
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router worked. I had wireless over a decent sized 2 story house. However, I could NEVER keep the software connected to either the app or the PC. Whenever I wanted to connect the app or the PC to the router I had to reboot the router manually. Today, 2.5 years later (and after the paid for extended guarantee has run out) I was only able to keep it connected for about 2 hours. The whole reason I bought this router was that ASUS had a reputation of reliability. I don't want to keep shelling out $200-$400 every 2 years!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are sorry to hear that you are unable to keep the router connected to both the application and PC. This is not the type of experience we want any of our customers to have. Please attempt to update the router firmware and re-install the application. If you wish to contact us for further assistance, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our team is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Firmware: https://www.asus.com/us/Networking/RT-AC3100/HelpDesk_BIOS/
How to update the firmware of your router to the latest version? (ASUSWRT): https://www.asus.com/support/FAQ/1008000/
How to set up ASUS Wi-Fi router via ASUS Router App ?: https://www.asus.com/support/FAQ/1016107/
Lot of firmware problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you use the smart connections, 2.4ghz and 5ghz in the same network, everything keeps disconnecting and things like Chromecast and wireless printers does not work.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router was horrible. Spent 3 weeks trying to make this work and thinking it was me. Wouldn’t stay connected to anything. Wouldn’t connect at all to some things. Buffering on TV’s constantly. Bought because I incorrectly assumed a router designed for gaming would be good. Finally returned It and went back to the brand I love, a Linksys Velop mesh, while more money, worth every penny. This Asus was 3 weeks of maddening frustration.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the failure of the router connection dropping. We do ensures all products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to improve our future models. If you wish to collaborate with us in the future, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Died after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to keep from having to pay the cable company rental fees but I’m not sure it’s worth it if I’m barely breaking even. For $250 it should last longer than 26 months.
No, I would not recommend this to a friendWorked great for a bit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to give Asus a try after using Netgear for so long. Worked great and fast until one day it wasn't reading the signals. Tried to exchange it for the same one but they were out of stock, so ended up with another Netgear.
I would recommend this to a friend- Cons mentioned:Price
too expensive for the covrage range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAD TO SWITH FROM MY LINKSYS ROUTER TO THIS BECAUSE WAS OUT OF STOCK, CAME 40 DLLS MORE EXPENSVE AS PER BSTBUY TECH, THIS WAS THE BEST ROUTER ABAILABLE THAN MY LINKSYS. CAME TO NOTICE THAT RANGE ADVERTISED ON THEIR BOX IS NO TRUE, IT COVERED LESS THAN MY LINKSYS AT A HIGHER PRICE. OVERALL I DO NOT RECOMMEND IT YOU ARE LOOKING FOR EXTENDED SIGNAL RAGE NOT WORTH THE PRICE. I'M TALKING ABOUT 45 FT AND NO RANGE AT ALL..
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Failed in less than 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely lost connectivity one day. I had to pay for shipping the RMA back to Asus in Calif. They sent me a refurbished unit as a replacement. Was without a router for 3 weeks. Am still waiting for Asus to explain what was wrong/defective with my original purchase from Best Buy. This was a very expensive unit and I am not happy with Asus. We will never buy another Asus product. Had an Apple airport extreme that was 6 years old and still working fine until we gave it away and selected this Asus. What a mistake!
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Not very good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had nothing but trouble with this router connectivity is terrible if I knew how bad this was I would've returned right after I BOUGHT IT.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Will,
Thank you for taking the time to post your feedback on this model. We truly appreciate it. Firstly, We would like to extend our sincerest apologies for any inconvenience this may have caused you. Please allow us to make your experience with ASUS a better one. Please ensure you're running the latest firmware version. You can do so by clicking on the following link: https://www.asus.com/us/Networking/RT-AC3100/HelpDesk_BIOS/. If the issue persist please feel free to reach out to us by email: [email protected] and Please use a link to this review as reference. We’re here to help you and all others with these issues,Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support