Customer Ratings & Reviews
- Model:
- RT-AC3100
- SKU:
- 4465000
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the AC3100 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong performance, leading to improved internet experiences. Many appreciate the router's extensive coverage and reliable signal strength, simplifying setup and enhancing overall connectivity. However, some users mention connectivity problems and a large size as drawbacks. Concerns regarding the initial firmware and price point were also raised by a few customers.
This summary was generated by AI based on customer reviews.
CRASHED after 32 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crashed after 32 days, too late for 30 BB return. Still playing footsie with ASUS. Not happy
No, I would not recommend this to a friendOkay for limited connected devices set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this and it worked well until I got really into the connected home space and quickly out grew this.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Should have listened
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed last week, very easy to do. Everything runs great for about 2 weeks and now I have the 5Ghz issue that everyone complains about. Wont connect, drops out, 2.4Ghz runs fine. I'm not going to fool with it, just going to return it and go back to my Netgear R6400 for now.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kosoh,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We are terribly sorry that your having issues with your 5GHz network band. We understand your disappointment with the device and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Please allow us to make your experience a better one with ASUS. Please ensure you're running the latest firmware version. You can do so by clicking on the following link: https://www.asus.com/us/Networking/RT-AC3100/HelpDesk_BIOS. Please also follow the steps in the link provided: https://www.asus.com/support/FAQ/1030641/. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first everything worked well then the days went by and the regular network started being slow and the 5g works well
No, I would not recommend this to a friend- Pros mentioned:SpeedCons mentioned:Price
Expensive but worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerline networking and hard cables weren't an option for us and we've been suffering with a so-so Netgear wireless router for about 3 years now. Finally, I decided it was time to step up to something better and this unit exceeded my expectations. After about 15 minutes of setup I swapped it in for the old router and, in my office, which is literally on the other side of our house, my data rate went from about 12-14mbps to 127mbps. More importantly, the 1 to 3 second dropouts, where I was getting no data rate at all, are gone. Pros: - Easy setup (just make sure you're really connected to your ISP before you run it) - Very powerful (no signal strength issues here) - Fast enough to serve at least three high load connections simultaneously Cons: - Expensive for a dual-band unit Bottom Line: If, like me, you had a persistent issue with uneven bandwidth and spotty connections, this may be the solution you've been looking for.
I would recommend this to a friend Doesn't play nice with airplay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't play well with Apple airplay... smart connect isn't so smart. Otherwise really nice and strong wifi
No, I would not recommend this to a friendGood for WIFI not MMO Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I wanted a better upgrade for my online gaming. Sadly this falls way short. I experience lag spikes on several gaming platforms and had to port route to at least make it workable. FYI the WTFast included is a joke. While my old router was technically slower it never experienced latency issues. Good for TV WIFI etc.. Sucks for gaming.
No, I would not recommend this to a friendhad issues with coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy a mesh system for coverage within my house. The device was returned.
No, I would not recommend this to a friendDidn't work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow speeds and unreliable connection. Seems to be a common problem with this model. Returned.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear BrianNJ,
We appreciate you sharing your review with us and I am sorry to hear that you experienced these issues with the product. All ASUS products undergo intensive quality control testing and inspections, what you've experienced is a random issue and was by no means intentional or representative of our brand. You seemed to have already taken the best course of action which we would've recommended. On the off-chance something like this occurs again you can also contact our support staff to take advantage of our repair options. Please feel free to contact us at [email protected] and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day.
Thank you for choosing ASUS!
Best Regards,
Clayon
ASUS Customer Loyalty US Support
works well but limited range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well within a limited range. Prefer the 5300 for better coverage
No, I would not recommend this to a friendThis is out of date, get the newest model.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay, the newest model replacement is much better.
No, I would not recommend this to a friendSlow speed and can't connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router 2 months ago. I used for the first month, nothing happened.but after that, the router was slow and disconnected the wifi. I tried to reboot so many time, it's happened every single day. I got my old router back. And that uses better than this one
No, I would not recommend this to a frienddoesn't live up to the hype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found the coverage for my house to be lacking. I returned it for the Orbi router
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old router was a ASUS and I was really happy with it, especially the app to control the router. I wanted to stick ASUS. I ordered online and had nothing but problems when I tried to setup. Did the steps multiple times. It would not connect to the internet. Eventhough I could see that I had a WAN ip address, kept telling me the internet was disconnected. I set up two older routers to make sure it wasn't my internet. Those both set up fine. Tried again and same result. I read the reviews before buying and there were mixed reviews. I read a lot of people stated they had various problems. I might have had a bad unit, but based on the othet reviews, maybe not. I returned it to the store the next day. Buy with caution if you want this.
No, I would not recommend this to a friendgood value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router has a great feature set at this price point.
I would recommend this to a friendNot that good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I reluctantly had to replace my AirPort Extreme after years of trouble free use . The ASUS was recommended by a Best Buy consultant. Iam not a computer expert and I don’t want to be . The consultant assured me I would have no problems setting this up . This is where things did not go well . 5 hours later several calls to tech support and I was up and running. So I thought, I have had nothing but trouble with devices working sometimes and other times not working. I regret buying this and wish apple still made a router I could set up and be online in minutes . It was not my internet connection it is the router . I have problems streaming and consistently have other issues . It is located in the same spot my old router was . So , if your not an expert computer person this may not be for you .
No, I would not recommend this to a friendNot quite.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't very happy with this router, not a typical Asus product.
No, I would not recommend this to a friendNeeds more distance signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for long range Wi-Fi only short range. You will need a Wi-Fi extender
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money spent. Range is sub-par for cost. Otherwise works fine.
No, I would not recommend this to a friendWorks okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a little difficult getting all of the devices to connect correctly.
I would recommend this to a friend