Customer Ratings & Reviews
- Model:
- RT-AC3100
- SKU:
- 4465000
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the AC3100 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong performance, leading to improved internet experiences. Many appreciate the router's extensive coverage and reliable signal strength, simplifying setup and enhancing overall connectivity. However, some users mention connectivity problems and a large size as drawbacks. Concerns regarding the initial firmware and price point were also raised by a few customers.
This summary was generated by AI based on customer reviews.
Works okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a little difficult getting all of the devices to connect correctly.
I would recommend this to a friendNot sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too confusing in setting this up. If I could return it I would but it's passed the time to return. It hasn't helped at all and if anything has made my connection slower. I do believe that if i knew how to set it up correctly that it would have to help but I believe I don't have it set up right
No, I would not recommend this to a friendDefective 2.4ghz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 days of use the 2.4ghz band stopped. Reboot brought it back but a week later it stopped completely. Working with ASUS support for over a week and now I have to rma for a new one. 5ghz still works and is very strong. Very poor quality for a new product. Hoping 2nd will work.
No, I would not recommend this to a friendconstant WiFi cut outs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got tired of rebooting it constantly. So i returned it to best buy.
No, I would not recommend this to a friendNot what I expected in a $200 router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this wireless router but within a week it was cutting in and out. I would get good download speed then it would slow to a crawl. I would then have to reboot the router for it to get back to proper speed. I ended up returning it for a linksys wrt3200acm. I have not had any issues with it.
No, I would not recommend this to a friendComplicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too complex for non geek. Also this character requirerment is stupid.
No, I would not recommend this to a friendIt didnt work with my xable provider
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't satisfied with the product.. With installation and connectivity.
No, I would not recommend this to a friendMy asus router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's just an average router that works no better than all the rest
No, I would not recommend this to a friendAbsolutely WORTHLESS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one and I've owned it for exactly 25 days. Worked well up until I pushed the WPS to connect a printer. That feature never came on, but the router went black. Rebooted it 3 times. Each time it gets to the point where it's about to connect to the Internet, then goes black again, completely powering down. It's a brick. I should add that I got this second one as a Geek Squad replacement because the first one that I had for about 18 months had an antenna suddenly pop off one day and that shorted out the signal of the other 3 antenna.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. If you wish to collaborate this issue to a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Almost there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router almost makes the grade with its touted content filtering manageability falling short. In addition, with the ability to turn off the internet for specific nodes (my kid’s game stations) it didn’t work. I had to do rate limiting instead.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Dweezle,
Thank you for taking the time to post your review on this model, we truly appreciate it. We are terribly sorry for the issue your having with the device. We understand your disappointment with the device. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We are recommending to reset the device. Please follow the steps provided: Turn router power off > Press and hold the "WPS" button and turn the router on > Power light is on (keep holding the WPS button) > Power light starts flashing for about 5 seconds > Keep holding until the power light stops flashing and router will automatically reboot. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definately not strong enough to support the entire house for wifi
No, I would not recommend this to a friendGood Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good functional router that delivers value for the money.
I would recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually returned this item it seemed to work good at first but when I put it in my printers quit working call Asus tech support they could never figure out why it would not work so I exchange it for the Netgear
No, I would not recommend this to a friendBUYER BEWARE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 2G band on this unit will fail within 6 months and then you'll get the distinct pleasure of doing an RMA with ASUS. Why is this product still being sold when there's a long history of problems with the 2G band? Check BB and Newegg and your eyes will be opened. This is the second time I've bought an ASUS product (motherboard about 7 years ago) and yep, this is the second product I had to RMA. ASUS and I are parting ways....forever!!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear TheX26,
Thank you for sharing your feedback on this model, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the router 2.4GHz band failing and you had to send the unit in for an RMA and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We value all our customers and reviews, rest assure this information is passed on to our development team for improvements.
Once your device is received at our service center it will be repaired and send back to you as soon as possible. Please let us know if have any issues with the device once the repairs is completed, we are here to assist. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Jury is still out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to mess around with usb connected printer every day
I would recommend this to a friendHard to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very intuitive to set up. Took multiple times.
No, I would not recommend this to a friendDidn't work for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is simple. This router did not work as expected for me. I purchased another, more expensive router and it worked perfectly out of the box. I guess the old saying is true, you get what you pay for.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We understand stand your disappointment and are sorry that the router did not work as expected.We always aim to develop great products. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand.
For further assistance please feel free to visit the ASUS Support webpage. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
Poor Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited for this router but it was a giant let down. The GUI never showed all the devices that were connected even if it was wired. Some devices never showed up, ever. The wireless speeds on every laptop and iPad were 5-6Mbps. If you updated anything you couldn’t access the router anymore. I did a complete factory reset about 6 times during the month we owned it and it took hours of being unplugged to reset all the way after the reset. Talked ASUS and they were nice but couldn’t solve any of the issues. Returned to BestBuy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the poor performance of the router. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Rest assured that your feedback will not be unnoted, if you have any concerns, please visit our ASUS Support webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
2.4ghz radio failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars for this router I would. The 2.4 ghz wireless failed within 5 days and the 5ghz stopped soon after. The wired connections still worked fine. The router itself worked but what good is a wireless router without wireless? Resets and firmware updates did nothing to bring the radio back. Before it failed completely, my 2.4 ghz devices would get disconnected constantly. Be very wary of the hardware in this router! Looks great on paper but in practical use it’s terrible. Love Asus products in general. Maybe I just got a bad one? I returned it and am going to try the Blue Cave instead.
No, I would not recommend this to a friendDefective in less than a week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Day 1: router works great Day 2: frequent drops on 2.4 GHz. Internet runs at about 2mbps on 2.4 while 5ghz runs fine at over 500mbps Day 3: factory reset router, update firmware. Situation didn't resolve. 2.4ghz dropping more often than before. Day 4: 2.4 GHz completely unusable. Can't connect at all. Access Asus router to determine problem. Router is broadcasting 2.4ghz on channel 0 (illogical) and is stuck there. Can't manually select channel because auto channel select is only option. Assuming 2.4 GHz radio has died. Returning.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm sorry to hear about the various issues you have been having with this router. This is not the type of experience we want any of our customers to have. ASUS ensures all products are manufactured with materials that comply with the industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support