Customer Ratings & Reviews
- Model:
- RT-AC3100
- SKU:
- 4465000
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the AC3100 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong performance, leading to improved internet experiences. Many appreciate the router's extensive coverage and reliable signal strength, simplifying setup and enhancing overall connectivity. However, some users mention connectivity problems and a large size as drawbacks. Concerns regarding the initial firmware and price point were also raised by a few customers.
This summary was generated by AI based on customer reviews.
Had nothing but problems with this router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second Asus I have purchased. I had a few issues with the first one, but I blamed them one other issues. I purchased this one because it was rated one of the top routers for 2020. I installed in my somewhat complex home LAN. It continued to knock down my Sonos and SmartThings solutions. I felt something would happen at night and that there was a security setting that was interfering with some of my application.. Returned to Best Buy they were great. Purchased a Orbi install in minutes and everything is working great
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the router. We do ensure that all products undergo intensive quality control, testing, and inspections. We do hope this will not be a long term lasting impression as we are sure that you have chosen ASUS as a trusted brand for excellence. If you wish to collaborate with us, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance, Range
Excellent high end router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This top rated ASUS is the one to buy. After trying the spotty Nighthawk AC-1900 and the older ASUS AC-2400, this newer AC-3100 smokes the competition. When they say the range is over 5600 sq ft, I believe it. I finally have full wifi signal strength throughout my home. Easy setup and and swift 5G speed. Don't hesitate, worth the price. You get what you pay for, outstanding performance!
I would recommend this to a friend Internet loses connectivity.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great initially. But after a few months, it started dropping internet connection randomly. When it happens I cannot connect to it via the app while on the wifi.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the connection dropping. What you've experienced was not intentional and this was a random case. Have you tried to update the firmware? For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not seeing much difference in speed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this high dollar router on the recomendation of the best buy worker. don't see any better speed in fact my new UHD television buffers now more than when I used my old router ,old hdtv and motorola phone to acess wwe network.
No, I would not recommend this to a friendNice at first
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a day, then 5G dropped out and wouldn't turn back on. A couple weeks later the speed dropped to half a mbps. Returned after that.
No, I would not recommend this to a friendASUS Has no tech support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to get a NSA and a USB drive connected to this router as advertised from the day I got. I've made more than 12 calls and numerous emails and no one can help me. I stopped calling over 1 week ago and no-one has called me. To date I keep hearing the problem has been referred to the engineers but no calls. The box says it can do these functions but neither lever 1, 2 or senior support can get the basics to work. I also bought the AC5300 and the same problems.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues getting through with our customer service team. Be assured that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our staff assists every customer. Please leave feedback for our engineering team here, use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We'll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Shoddy router
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was a hassle. Internet speeds were inconsistent across devices. Connection randomly drops. Weak 2.4 Ghz signal/range.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JonnyQuest,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We are terribly sorry to hear that the setup was an hassle and the internet connection keeps dropping. We understand that is disappointing and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team.
We are recommending to complete the steps in the link provided below. We truly appreciate your feedback. If you need any further assistance please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
[WiFi signal is often disconnected] https://www.asus.com/support/FAQ/1030641/
Don’t waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great..... initially. Then started to slow down and despite hard resets never really worked well again. The 2.4 ghz never worked despite this being “ dual band”
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Paladin,
Thank you for your feedback on this model, We truly appreciate. We are terribly sorry that your having issues with your ASUS router. Please allow us to make your experience with ASUS a better one. Please ensure you're running the latest firmware version. You can do so by clicking on the following link: https://www.asus.com/us/Networking/RT-AC3100/HelpDesk_BIOS/. We certainly value your feedback. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Connection keeps dropping out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a year ago and kept having issues in home and it took a while for me to troubleshoot and figure out that this router is the culprit I have another. RT-68U router in the AI mesh and I replaced that as the main router and removed this 3100 from the network and vola no issues, so it tells me that this router was the culprit all along. I am so frustrated with this. I would like to get this replaced, Asus team please support with this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the router connection. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. There could be a lot of factors that affects the connection, if you still have the unit in your position, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus router
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast, but coverage must worse than old router. Returned and replaced with a mesh router. Way better coverage, and still very fast.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mikedege,
We are terribly sorry for the range of this router and for the inconvenience this has caused you. This model undergoes intensive quality control and testing for both hardware and software. This information will be passed on to our development team for improvements. We truly appreciate your feedback. If you wish to discuss this further, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Don't buy! Stopped working after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, but stopped internet connection after 3 days. Customer service was terrible.
No, I would not recommend this to a friend - Pros mentioned:Performance, Range, Speed
3rd Router (ASUS WINS)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the AC-3100 after the purchasing the following that just did not suit my needs. I purchased the NETGEAR AC-5300 (440 DOLLAR ROUTER) Amped AC-2600 (not available at best buy) GOOGLE ON HUB (ASUS) so after experiencing all the the three from the list above I can honestly say (RELIABILITY) the ASUS AC3100 beat the rest HANDS DOWN. the INTERFACE is the most simple and quickest out of the 3 (Minus the google) but the google onhub was just a little to basic for my needs with lots of features missing. if you are a standard user with no computer or networking experience I STILL RECCOMEND THE ASUS AC3100 (plug it in and its super super easy to set up) I am not going to go through specifications as most of you will do your OWN research, I am basically telling you (THROUGHPUT AND RELIABILITY) this unit is excellent. the RANGE on the 2.4 is brilliant and the speeds on the 5Ghz are impressive. very happy with my purchase and I am so glad I am finished on finding the perfect router. enjoy peeps
I would recommend this to a friend - Cons mentioned:Connectivity
Hard if not impossible to connect all devices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I get things connected,,, it drops off, lucky to get it back again. A lot never comes back
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. We’re normally known for our exceptional performance to detail, and we regret that we missed the mark. Please attempt these steps within the faq below.
If you need further technical assistance or if you wish to discuss this matter with me, free to reach us out at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
get lots of issues DONT BUY IT
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost 5G wifi signal after 7 months of use. besides it, this router sometimes stop working with no reason such as disconnection.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the 5Ghz connection. We would love to investigate this matter, so that we can put your mind at ease. Feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Firmware update bricked it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long story short: I read a lot of reviews, it was highly recommended and I loved Asus products. Installed it and ran a firmware update which crashed the router. Called support, the (very knowledgeable) guy talked me through a lot of troubleshooting but we couldn't make it work. Traded it for another and same thing; firmware update destroyed it. Took it back and bought a Netgear. Guy at returns desk said I was not nearly the first to return that router because it locked up.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer, We appreciate you sharing your review with us and I'm sorry to hear that you experienced these issues with the product. All ASUS products undergo intensive quality control testing and inspections, what you've experienced is a random issue and was by no means intentional or representative of our brand. We hope that you'll continue being apart of our ASUS family and continue supporting our brand. On the off-chance something like this occurs again you can contact our support staff to take advantage of our repair options. Please feel free to contact us at [email protected] and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day. Thank you for choosing ASUS! Best Regards, Clayon. ASUS Customer Loyalty | US Support.
Dead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted until December 2020, then died!!!! I think that this should have lasted longer than three years!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the router died, is it unable to turn on? Are you seeing any LED light on the router? You can further explain this matter to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drops 5GHz Signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router is great - when it works. The range and speed was incredible, but unfortunately this router is too unreliable. Every day, the router had to be reset at least once to restore the 5GHz wireless radio. Apparently it's a common issue, as I found out after returning this for a replacement. That's right, the second unit had the same issue. A deeper look into reviews for this router reveals more of the same issue. Too bad. This thing would have been perfect.
No, I would not recommend this to a friendNot happy with the product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about two weeks then would not connect to the Internet. Called service support and came to conclusion it was defective. Returned the router.
No, I would not recommend this to a friend5ghz band died after 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title. Bought this on 11/9/18 and last night (11/22 - happy Thanksgiving to me) the 5ghz band up and died. Did the normal troubleshooting including resetting the router and modem and it still is not functioning. With Asus, their stuff either works great or fails spectacularly. Their lack of true customer support is well known so I’ll be returning this to Best Buy and getting a Linksys, which I regret not buying to start with.
No, I would not recommend this to a friend$300 Paperweight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this router for a little over two years. In this time, the 5Ghz band has failed twice due to a hardware issue. The first time it was replaced by ASUS through the RMA process. The second time, which was ONLY three months after the first replacement, it failed again and ASUS has refused to repair it under warranty. For being a 'premium' home router, there are much better and cheaper options available.
No, I would not recommend this to a friend