Customer Ratings & Reviews
- Model:
- RT-AC3100
- SKU:
- 4465000
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the AC3100 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong performance, leading to improved internet experiences. Many appreciate the router's extensive coverage and reliable signal strength, simplifying setup and enhancing overall connectivity. However, some users mention connectivity problems and a large size as drawbacks. Concerns regarding the initial firmware and price point were also raised by a few customers.
This summary was generated by AI based on customer reviews.
Don't waste your money on this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a month the router quit working, now I have to send it back to Asus for repair, wasting more money (good thing my old router still worked). Terrible support rather useless, required internet connection to configure but would not connect to the internet. Never buy one of their products again. Worst yet, I researched this product before buying it and it was rated highly by reviewers. Guess they never used it more than a day.
No, I would not recommend this to a friendToo many issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Router would constantly reboot and turn off, was not reliable at all!! However ASUS does have the best interface in my opinion from all router just not the best routers unfortunately. I would stay clear of this one unless you purchase an extended warranty because you will need one!!!
No, I would not recommend this to a friendDon't like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep having to reset it at least 2 or 3 times a week. Also don't like the way you have to get into the hardware for the router.
No, I would not recommend this to a friendGood for others just not good for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was difficult to setup, wasn't as user friendly as we were accustomed to. Tried resetting a few times by the third time we were frustrated.
No, I would not recommend this to a friend- Pros mentioned:Range, Speed
Solid router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Router works well and the range/speed is very good. Setup was simple enough and I have other more detailed uses for the router if the need arises. I wish it wasn't this much money but good quality isn't cheap. We'll see how well the unit holds up in time.
I would recommend this to a friend RETURNED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy and worked fine. then 3 days later, the 5G went out, after I had my security system set up on that band. Fooled around for a day and 1/2, call Asus and they said it was a hardware problem and to take it back. so I did.
No, I would not recommend this to a friendCrap! Dont waste your money!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a crap router! The setup was ridiculous let only you forget your password, good luck resetting everything!! After only one week with this router kept giving out. I consistently had to reset this router to get my wifi working. After reading reviews on the actual asus website a lot of these routers have issues. Don't waste your time or money!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with router connection dropping. This is not the type of experience we want any of our customers to have. Please attempt these steps from the faq below and if you wish for us to troubleshoot with your further, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We'll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
[ASUS Wireless Router] How to improve reception of wireless signals(reduce wireless interference): https://www.asus.com/support/FAQ/1030608/
Does not work properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent 2 days on the phone with call center in India barely understanding their accent but doing all they asked me to do. Finally got the router to put through a signal from the USB modem and it quit working after just a few minutes. Hoping to be able to do a return but not sure as I’m traveling and have not had the opportunity to get to a Best Buy location
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear John,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the troubles you've had with the device and on behalf of our technical support team for not providing the best support and having your issue resolved. We understand your disappointment with the device and the inconvenience this have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Please have the unit return as soon as possible. If you are unable to return the router, you can reach out to us to have the unit sent in for servicing. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Price
Not really worth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router is okay at best, not worth the premium.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback. Can you please provide us with more details on the issues you're experiencing with this model? We would love to have your issues resolved in a timely manner. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
This is a mess
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot return this, But this is the worst rauter ever, disconnect like 7 times at day, all my Google's home devices never work because this not connection. Even my laptop is so sloww, and some times even wanna connect, ( I have 1gb speed) when I try to logGin in my phone thrue the app say is offline, omg what I dooo,
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the devices disconnecting. Did you perform any recent firmware update? If not, please update using the URL below and if you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drivers and tools: https://www.asus.com/us/Networking/RT-AC3100/HelpDesk_BIOS/
How to do a firmware update on ASUS wireless router? (ASUSWRT): https://www.asus.com/support/FAQ/1005484/
WiFi stopped working with two units
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi stopped working and now it's just collecting dust while I'm using an older router I have... I replaced it with another model of the same type and had the exact same issue. Googling ways to fix it showed me that there wasn't a way to fix it and other people had the exact same problem.
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a little while then wifi dropped and tried to reset it but it wouldn't reset.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Chris,
Thank you for sharing your feedback on this model, we truly appreciate it. We are terribly sorry to hear that your device is dropping connection and is not working properly. We understand that this is very disappointing and for the inconvenience this have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team.
Please allow us to make your experience better. We are recommending to complete the steps in the link provided below. Please ensure the device is running the latest firmware, you can do by selecting the link provided below. Once you have complete the steps provided if the issue persist, please reach out to us for an Return Merchandise Authorization (RMA) to be created to have the unit send in for servicing. We truly appreciate your feedback. If you need any further assistance please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
[WiFi signal is often disconnected] https://www.asus.com/support/FAQ/1030641/
[Firmware Version 3.0.0.4.384.81116 ] https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AC3100/FW_RT_AC3100_300438481116.zip?_ga=2.75989138.640093544.1573491987-91140355.1570645068&_gac=1.149918276.1573168896.Cj0KCQiAno_uBRC1ARIsAB496IW-ZBYhmh04wj7zKWyVdf90rsmre4p6GzgRQGV40Dko7Ci3yiDA-2IaAkpXEALw_wcB
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a satisfactory router, but an inadequate modem. They should have made this a Docsys 3.1 product.
No, I would not recommend this to a friendOK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router did not live up to the expectation of the pricing. It can not handle the multiple items in my household.
No, I would not recommend this to a friend- Pros mentioned:Range, Speed
Wow - Great Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a very skeptical shopper and typically do a lot of research before making a purchase. I bought this router as my old one went kaputz. All I can say is that it works flawlessly right out of the box. I updated the firmware and everything connected perfectly after that. Speed and range is great! I will come back in a few months with a follow-up.
I would recommend this to a friend Returned this obe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed to work great for 2 weeks. Then started dropping wifi connections, first my Sonos, then my printer.
No, I would not recommend this to a friendTanked 2 days after I got it home, known issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just don’t . Liked it until it broke. Died after I got it home. Check the forums , oops should hav3 taken a closer look before buying. The manufacturer acknowledged the issue tried to get me to RMA. Just took it back to Best Buy (love you Best Buy!) Got a different brand.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Hedra,
We are terribly sorry that your router was not working properly and you had to return the unit back to Best Buy and for the inconvenience this had caused you. This model undergoes intensive quality control testing and finial inspection for both hardware and software. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We are very happy to know that everything went well with the replacement process. For further inquiries please feel free to reach out to us at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya,
ASUS Customer Loyalty US Support
Sorry. Not the best router :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asus is a real disappointment I'm very sorry to say. The router stopped working on me within a week of purchase. I returned it for the exact same model and THAT one also broke within a week :( I purchased a Netgear ultimately and have been very satisfied. Hopefully Asus will take note and make improvements for future models.
No, I would not recommend this to a friendAbsolutely worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in May 2016, it worked great for a couple months then simply stopped working. ASUS repaired it under warranty and returned it to me a month later. The repaired router has now died again. So twice in less than 14 months I have a dead router. I'll never buy another ASUS product again.
No, I would not recommend this to a friendWAN PORT Failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! This router is designed with poor hardware and is prone to the ethernet ports breaking. In my case, the WAN port stopped working and Asus refused to repair issue under warranty. During the process I experienced awful customer service. AVOID at all costs!
No, I would not recommend this to a friend