Customer Ratings & Reviews
- Model:
- RT-AC3100
- SKU:
- 4465000
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the AC3100 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong performance, leading to improved internet experiences. Many appreciate the router's extensive coverage and reliable signal strength, simplifying setup and enhancing overall connectivity. However, some users mention connectivity problems and a large size as drawbacks. Concerns regarding the initial firmware and price point were also raised by a few customers.
This summary was generated by AI based on customer reviews.
Not A good router don't waist your mony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This supposed to be a good router the AC3100 Dual-band WI-FI Router but have lots of streaming problems and Best Buy won't take it back. Now I have to go to a long process with the manufacturer. Customer service and policy at best buy sucks. I'm done with best buy I'm done with Asus products
No, I would not recommend this to a friendPoor dual band function
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Original purchase malfunctioned. Received a refurbished model through Asus customer service and the 2.4 band stopped functioning. Received an additional model and the same thing happened after about 3 months. Will never buy another Asus product again
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Saville731,
We do value our customers and take negative product experience very seriously. Allow us to personally extend our humblest apologies for the inconvenience you have experienced with this router even after getting another of the model.We do understand your disappointment and hope this will not be a long term lasting impression as we are sure that you have chosen ASUS as a trusted brand for excellence.
If you need any assistance, please don't hesitate to contact us via email at [email protected] and provide this link for reference. On behalf of Asus thank you for your patience and your support. Looking forward to your response in the future. Have a wonderful day.
Thank you for choosing ASUS!
Best Regards,
Stephanie M
ASUS Customer Loyalty US Support
Product does not function as described.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the two bands does not maintain connection. Multiple devices recognize the lower frequency band, but all fail to maintain connection, giving an authentication failure message. Problem persists following re-set. Will be returning the unit for refund.
No, I would not recommend this to a friend- Pros mentioned:Range, Speed
Superb!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason I have gone through 4 routers this year with them either dying or not living up to their expectations. Typically I would go with the most expensive one, but my ever evolving wisdom has taught me that you don’t always get what you pay for. Enter the RT-AC3100. I eventually settled for this router over two of the top of the line AC5300 variants. Why you may ask? Because it simply works and it works well. This router can be setup with the basics, or can be completely configured to do everything you need. Unless you have 40 Wi-Fi devices in your house and have something that can actually utilize the throughput of an AC5300 router you are wasting your money. Actually, if you have those type of needs you are probably looking for entry level enterprise equipment. But I digress: The good: -Easy setup -Good range (covers 2000 sq/ft with perfect signal) -Fast -Great interface and lots of excellent settings -Asus mobile app is wonderful The bad: -Wish I bought this sooner Also, it is worth noting that this router is IDENTICAL in specs/performance to the RT-AC88U with the exception of less LAN ports, no red accents, and some of the “gamer” features are blocked out. If you need those, Google Merlin firmware.
I would recommend this to a friend Less than two weeks old!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this same exact router before it died so thought I'd try a new again this one in less than two weeks stopped broadcasting the 2.4G band. Firmware update didn't help its being returned. Don't but this router it's trouble.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model, we truly appreciate it. Firstly, we would like to extend the sincerest apologies for the troubles you've had with the device. We understand your disappointment with the device and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Not happy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router did not last a year. Tried reseting to default settings but dis not worked. Called Asus technical support and the representative tried all possible solutions but with no luck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry for the issue you're having with the device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We are recommending having the unit return to Best Buy for serving under the ASUS warranty. You can also have the unit send to ASUS for repairs. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Cannot add wifi extenders...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After days of reviewing online help, forums, etc...was not able to add our NetGear WiFi extender to this router. Very disappointed in ASUS; purchased NetGear router and solution worked perfectly.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues adding a WI-FI extender. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you have the unit in your position and you wish to discuss with us, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
BROKE AFTER 5 MONTHS *** WARNING ***
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working one day. I reset the router but the power led light still just goes off after minute. This is piece of junk so buy at your own risk. Thank you.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Robert,
Thank you for taking time to post your feedback on this model and for being one of our valued customers, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the troubles you've had with the device and for the inconvenience this may have caused you. We understand your disappointment with the device. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. We are recommending to have the unit sent in for servicing so we can have this issue resolved as soon as possible. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Became a Brick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this router after only a few days. While it worked, it had great signal range. I was very happy with it, until it suddenly stopped working. I could not even log in to it. Thankfully, Best Buy took it back and I bought a Linksys.
No, I would not recommend this to a friendvery poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this to replace my asus ac1900 after it went out after 14 months, and this performed terribly. With a line of sight, i couldnt get more than 2 bars on my phone from being 10ft away
No, I would not recommend this to a friendNot Reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one made it almost a year before developing issues. Locks up periodically, and not the USB port is completely inoperable. Second ASUS router with issues. Will not be buying ASUS again due to reliability.
No, I would not recommend this to a friend- Cons mentioned:Lag
Great router, fast with extended range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally purchased a Netgear ac 1900 with wireless extender. The whole process took 20min and the extender was barely picking up half way through my 1700sqft house. I went back and exchanged the router and picked up the ASUS AC3100 and right out of the box the whole setup was 5min and straight forward. Everything connects fine with this system with no lag. Running XBOX One through Win10 is a breeze with no lag or disconnections. I would highly recommend this product!
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router may not be sleek or good looking ( In my opinion ) but it does everything a router should. I bought several routers trying to find a perfect one and this one was it, it's very fast, setup was simple and monitoring everything on your network is great. I'm glad I bought this monster router... Literally lol
I would recommend this to a friend Failed 1 wk after warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After spending quite a bit of time ruling out every possible issue because I swore it could be my expensive router. Now running my asus 68U. I would recommend this router if you purchase new every 2 yrs.
No, I would not recommend this to a friend- Pros mentioned:Performance
Great so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great deal on an RT-AC3100 came up last week, so I grabbed one. Since tons of people are having issues with the radios apparently burning up, I purchased a laptop cooler as well. The airflow rate is not as high as I expected compared to a larger one of the same brand I'm using for an HP laptop that cooks itself without it, but radio temperatures are around 50C, and CPU temperature is around 62C, so the fan seems to be working well. My setup is pretty basic. I have all the AI stuff, QOS, and Smart Connect disabled. I have some port forwarding rules set up, and I tweaked the wifi band advanced settings a bit, but that's it. The RT-AC3100 (F/W rev A6) soundly beat my RT-AC68U (F/W rev B1) both in near field and far field tests with my 2016 Macbook Pro (N/AC 3x3). AC link rates and measured up/down speeds both near (within 15 ft AC) and far (50+ feet N, 2.4 GHz) from the router were double or nearly double. I found that if I gave the 5 GHz band its own SSID and gave it preference over the 2.4 GHz band in my MBP wireless settings, my MBP would stay connected to AC in the long range tests, and in those cases, speeds were quadruple compared to what my RT-AC68U would do in those locations on N, 2.4 GHz. This is quite different than what I expected would happen when trying to use AC at a longer range. Network responsiveness feels improved with the RT-AC3100 as well even in areas of the house with strong signal strength. Bottomline is that it whomped my RT-AC68U in performance, so as long as the RT-AC3100 remains stable, and a radio doesn't cook itself, I'll be quite happy with it.
I would recommend this to a friend - Pros mentioned:Speed
Best Router I ever purchased.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great router. No issues for 6 years!! Only the service provider caused issues, but this machine was well worth the $$$.
I would recommend this to a friend Not worth
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5.0 GHz works like a champ. 2.44 GHz is unreliable and consistent drops my smart devices. Not worth it. Apparently, this is a known issue that they haven't fixed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josh,
We are terribly sorry the device 2.4ghz band is not working properly and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending to complete a hard reset on the router.
1. Turn router power off.
2. Press and hold the "WPS" button and turn the router on.
3. Power light is on (keep holding the WPS button).
4. Power light starts flashing for about 5 seconds.
5. Keep holding until the power light stops flashing and the router will automatically reboot.
Please ensure the router is running the latest firmware version. We truly appreciate your feedback. If you wish to discuss this further, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
POS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had nothing but problems with this thing. My old asus router called our and now another one in 10 weeks. I will never buy another Asus product. Won't fool me thrice!!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issue you're having with this model. Please allow us to make your experience with ASUS a better one. Can you please explain the issue the that you are having with the device so we maybe better able to assist you to have this issue resolved?
If you wish to discuss the matter with me, please feel free to reach out to us at by email: [email protected]. Please use a link to this review as a reference. I do look forward to your response and please have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Stephanie M.
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi stays connected but dropping the internet connection. Asus support is a joke. A waste of money. A cheap Walmart router would work better than this garbage.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m sorry to hear you had such a frustrating experience with the internet dropping. Be assured that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff assist every customer. If you wish to collaborate this issue to a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Don't buy from Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm now on my third RMA with this router. There are known issues with both the 5ghz and 2.4ghz channels randomly ceasing to work but Asus doesn't want to acknowledge the problem.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for taking the time to share your experience with us. We would like to offer our deepest apologies for the trouble you had with your ASUS product. As a possible fix I recommend applying the following steps outlined in this FAQ: https://www.asus.com/us/support/FAQ/1030641. We have also documented your experience with this device and is working assiduously to have the issue resolved. For further inquiries please feel free to reach out to us at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Clayon,
ASUS Customer Loyalty US Support