Customer Ratings & Reviews
- Model:
- RT-AC3100
- SKU:
- 4465000
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the AC3100 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong performance, leading to improved internet experiences. Many appreciate the router's extensive coverage and reliable signal strength, simplifying setup and enhancing overall connectivity. However, some users mention connectivity problems and a large size as drawbacks. Concerns regarding the initial firmware and price point were also raised by a few customers.
This summary was generated by AI based on customer reviews.
Not good with HomeKit
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, this Wi-Fi Router kept disconnecting and reconnecting to my smart devices. It had a mind of its own. I had to send this product back!
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the Wifi dropping. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you have any concerns, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS AC3100
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asus AC3100. Bought two and quit working. Called customer service both times and was told to return to store.
No, I would not recommend this to a friendGo with Mesh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept crashing under heavy loads. Speeds were slow and range was terrible. Asus support is so hard to get a hold of by phone. I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rudy,
We are extremely sorry the device was crashing and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
ASUS - AC3100 Dual-Band Wi-Fi Router - Black
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stay away from, nothing but issues since we bought it, rma it once and still gave me issues, now just sits in a box unused, waste of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jesse,
We are terribly sorry for the issues you are experienced with the device and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this further, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Horrible, have to reset all the time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. Random dropping connections. Have to reset constantly. Replaced with Linksys WRT3200ACM. Cheaper and it works fantastic.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Firstly, we would like to extend our sincerest apologies for the router constantly dropping connection and you had to reset the device all the time and the inconvenience this have caused you. This router undergoes intensive quality control, testing and finial inspection for both hardware and software. We also provide warranty for the unit in order to fix or repair any issue. We will have this information passed to the necessary team to complete an investigation to ensure this issue doesn't happen once more.
We truly appreciate your feedback and we are very happy to know you got a replacement that your happy with. For further inquiries please feel free to reach out to us via email at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution for issues regarding our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Performance, Range
WOW!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great router! The only issue I had was with the firmware. After I updated it manually by downloading it from the website which was very easy, it ran flawlessly. The rang is amazing!! I had the apple AC router before this and let me say this blows it out of the water in range, performance, and features. Also I don't think there is a better gaming router out there.
I would recommend this to a friend Defective Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get the router to pull up the admin / configuration app. Tried multiple times including reseting to factory defaults. Gave up and returned the item.
No, I would not recommend this to a friendNot The Best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Everyday my service goes in and out even after speaking to ASUS and asking for help on it. Never again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that your connection goes in and out. Is it that all your devices loses connection? Does it happen on both the 2.4Ghz and 5Ghz? I'm here to troubleshoot this matter to a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good but not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS software is glitchy and its capacity is very limited. Especially when you add on the price for this performance, it's not worth it.
No, I would not recommend this to a friendBad connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps dropping internet connection after all the required firmware updates and multiple restarts. Really bad router
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the connection dropping. Please attempt these steps within the faq below. If you need further technical assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
Did not work for what I needed , did not increase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for what I needed , did not increase the range any further then the other router I had, returned item
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear GreyWwolf,
We are truly sorry to hear that the device did not work for what you needed and you had to return the unit. We understand your disappointment and the inconvenience this have caused you. This router undergoes intensive quality control and testing for both hardware and software. ASUS provides warranty for the unit in order to fix or repair any issue you may experience. We do hope everything went well with the return process. We truly appreciate your feedback. If you need any further assistance please don't hesitate to contact our customer support team. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Don't work for long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in May of 2017 and quit working in October 2017. For what they charge for this router you would think it would last longer.
No, I would not recommend this to a friendDifficulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it it up twice kept having problems with it. We got a different one instead still want to take back .
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the issue setting up your router. This must be frustrating, if you have not returned it, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Terrible device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't use any of my existing devices with this router. I called ASUS support and they were unable to assist. I am about to get rid of it.
No, I would not recommend this to a friendPoor WiFi signal very bad
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router have a poor signal (weak). The WiFi signal shutdown momentarily an disconnect simultaneously.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Gustax,
or the best wireless signal transmission between the wireless router and the network devices connected to it, ensure that you:
1. Place the wireless router in a centralized area for a maximum wireless coverage for the network devices.
2. Keep the device away from metal obstructions and away from direct sunlight.
3. Keep the device away from 0 .11g or 0MHz only Wi- Fi devices, . GHz computer peripherals, Bluetooth devices, cordless phones, transformers, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss.
4. Adjust the antennas on the router. Try adjusting the antennas to achieve the best performance of your 2.4GHz and 5GHz networks.
5. You can change the Channel bandwidth and Control Channel to boost the frequency of each band of 2.4 GHz to 20 MHz and control channel of 1, 6 or 11. For 5GHz Channel Bandwidth, please select 60MHz or 80MHz then control channel, please select 161 or 165 and hit Apply. Try each of the channels first and observe for at least a day if there is an improvement on your connections with that channel. You can also do the speed test for each, try and observe all of the channels first until you get the best connection for your location.
If you wished to discuss the matter wit us, please feel free reach out to our Customer support on our website and provide the link of this review for reference. We're here to help you and all others with issues such as this.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst router i have ever came across freezes all the time need to reset to factory settings to make it work for every couple of days
No, I would not recommend this to a friendTerrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi this thing puts off is terrible. It didn’t even cover my entire apartment. The user interface is confusing.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issue you're having with this model and please allow us to make your experience with ASUS a better one. Based on the issue you described, it seems as if something is interfering with the WiFi signal. We would recommend that you follow the steps in the FAQ to improve the wireless signal: https://www.asus.com/us/support/FAQ/1030608/. Also, we would recommend that you follow the steps below to adjust the channel's bandwidth: https://www.asus.com/support/FAQ/1011431/. If the issue persist, we would recommend that you have this device sent in do we can have our technicians diagnose the issue and provide a solution. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. I do look forward to your response. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Range, Speed
Excellent range and signal!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was deciding between this or the Linksys EA8500 and decided to go with this one because 1) the looks and 2) my PC has several components from ASUS - so I decided what the heck, let me give it a shot. And well dang, I'm sure glad I did. The range is exceptional! My brother in law's bedroom is in the upper corner furthest away from the router/modem and he used to get poor to fair signal strength with our old router - now with this one, he's getting fair to excellent signal strength AND speed, even when people are over and are watching youtube, netflix, etc. Definite MUST-BUY if you stream and game a lot - and also if you've got the change to spare.
I would recommend this to a friend Didn't work well for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up going back to my previous generation Asus router as this one was very glitchy. Had to constantly reset it.
No, I would not recommend this to a friendBad
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not represent Asus well. Failed several times needing resets. Had to return it
No, I would not recommend this to a friend