Customer Ratings & Reviews
- Model:
- RT-AC3100
- SKU:
- 4465000
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the AC3100 Dual-Band Wi-Fi Router's impressive range, ease of use, and strong performance, leading to improved internet experiences. Many appreciate the router's extensive coverage and reliable signal strength, simplifying setup and enhancing overall connectivity. However, some users mention connectivity problems and a large size as drawbacks. Concerns regarding the initial firmware and price point were also raised by a few customers.
This summary was generated by AI based on customer reviews.
Poor range and slow speed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router as an upgrade so I could better stream HD content. However, the ASUS router buffers occasionally and is limited in range. This doesn't support their product claims. ASUS product support is horrible! I've spent hours on the phone with them and they can't seem to give me an update on my case. This has been going on for 25-days. I recommend trying Netgear first before buying any ASUS product.
No, I would not recommend this to a friendworthless item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this exactly 1 year and 1 month ago and now that it is out of warranty manufactures give me crap and wants me to pay for shipping both way to get the product RMA even though they have a 2 year wararnty. They might as well say tough luck if your item breaks. Went with different router not even going to bother with RMA.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issue you're having with this model. Please allow us to make your experience with ASUS a better one. Can you please provide us with more information on the issue you're having? If you wish to discuss the matter with us, please feel free to reach out to us at by email: [email protected]. Please use a link to this review as reference. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Great router for 2 years then stopped working.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had router for 2 and half years. Then all of a sudden connection was horrible and stopped. I spent 2 weeks going back with support which was the worst customer service I have EVER experienced. Since it’s 5 months out of warranty it’s 35$ just to send in plus service. Never will buy an ASUS router again.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Chamb11,
Thank you for taking the time to post your review, we truly appreciate it. We are terribly sorry for the troubles you've had with the device. We understand that you're disappointed with the device and the inconvenience this may have caused you.On behalf of our technical support team we are truly sorry that they did not provide the best support. Once the device is out of warranty you will have to go through the out of warranty process. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
No return @ 30 days for defective product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this router for 30 days, and when it stopped working today I assumed Best Buy would replace it. Nope, they stuck to their ridiculous 15 day return policy and suggested next time I purchase the extended service. I'm never buying electronics at Best Buy again.
No, I would not recommend this to a friendJUNK!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 2 weeks, constant problem with wifi and lan. For the price it should be amazing out of the box and my old one from 3 years ago works leaps and bounds better, very disappointed in this one. Range is nowhere near what it claims. Don't recommend this what so ever.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Jeff,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We would like to extend our sincerest apologies for the device Wi-Fi and LAN connection not working. We understand your disappointment with the device and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. Can you tell us in details what is happening with the Wi-Fi and LAN connection?
We truly appreciate your feedback. If you wish to discuss this further, feel free to contact us via email: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution for the issue your having with your router wireless connection and LAN connection.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
D.O.A.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router yesterday and am sad to report that it was dead on arrival. I have tried everything to reset the router but it is simply broken. Cannot access the router control panel, and absolutely no internet access. I will be returning it today and going with a different model.
No, I would not recommend this to a friend2.4 GHZ Wifi and AIMesh failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My unit died after about two years in service. I have other ASUS routers, one newer I was using AiMesh to to cover two floor home. And an older one that did not support AiMesh. Both are working together in a convential mode.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Gary,
We appreciate you sharing your review with us. I am sorry to hear that your router died and I would love to assist you. If your router is not displaying any indications of life when plugged in then I can assist you with exploring your service options to get it taken care of. If it is able to function somewhat, you can try restoring the firmware through a built-in rescue mode and here the steps: https://www.asus.com/us/support/FAQ/1000814/ . Please try that and feel free to contact us at [email protected] and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day.
Thank you for choosing ASUS!
Best Regards,
Michael.
Asus Customer Loyalty.
Upset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router lasted less than a month. Stopped working and had to be rebooted multiple times a day. The asus app is horrible. I'm not impressed. I bought a netgear router and I am very happy now. It's faster and reliable
No, I would not recommend this to a friend2.4 ghz doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need 2.4 ghz this router not only drops them after a time like some have said but mine finds them all and drops them in under 2 minutes. End of being able to use a new wifi printer.
No, I would not recommend this to a friendWorks fine for 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps dropping off line. Can't log back on without hard reset. Too unreliable, going to get the linksys. Other devices and old outdated Apple router work fine on same network.
No, I would not recommend this to a friendWay to hard to set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusing to set up, spent over an hour trying various methods to no avail. Would not recommend this to anyone. Waste of money and space.
No, I would not recommend this to a friendJunk after 8 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t make it a year before it crapped out. Bought in may 2020. Junk in January 2021.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it didn't last a year, this must be frustrating. Is it not able to turn on? You can further explain to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support