Customer Ratings & Reviews

Already went out I bought it for my daughter high school work

I purchased and right out of the box, it wasn't functioning so returned to Best Buy. Not sure if they were able to get it working, I exchanged for a different product from Best Buy.

Not every laptop is made the same. Some are designed for the most demanding gamers. Some are made just for streaming and simple tasks. With the ASUS Chromebook CM1402 laptop, it is the latter. With this laptop computer, there are no extra bells and whistles that come with it. There is no backlit keyboard. There is no lightning-fast processor. There is no large display or amazing graphics card. However, given the purpose that this laptop is made to do, the laptop does it very well. For starters, it is designed to be a system that allows you to stream video and browse the internet. The hard drive is only 64GB so storage on the system is limited. This will require you to mostly use web-based applications and cloud storage for anything you may want to work on. This laptop would work very well for a home computer that was only used for web browsing and video. This computer could also be used in middle school or even high school if projects could be saved in the cloud. I would not recommend this for college level students. I would also probably stay away from this system if I was running a small business. The demands for much faster processing and local storage cannot be attained on this system. Also, the lack of a 10-key numeric entry pad makes it tough for home business use. This laptop can be paired with other hardware. You can hook up a printer or even another monitor to the system to enhance its functionality. The system does have 2 USB-C connections and 1 USB-A port. Battery life is also good on this system. The 15 hours of battery life is fairly accurate. This number may go down if you have the screen brighter or use many applications at the same time though. The laptop is amazingly thin (less than 1 inch thick) which makes it great for portability. I was a little surprised that it does weigh 3 pounds though. This is still better than a lot of systems and makes it great for students. In the end, I found the ASUS Chromebook a very good machine for what it does. I would have no issues sending my kid to middle school or high school with this system. While you will not do intensive gaming or run a business with this, you can get plenty of enjoyment with streaming and surfing the web. It is great for basic functions and very affordable entry machine.

Worst Customer Service EVER! Laptop came with no charger, spoke to several people in customer service NONE of them tried to help by either sending me a new charger or trying to rectify the situation. These people are not even in America! I’ll never shop here again!

I have a Windows desktop at home and a laptop for work, and I was given an opportunity to try out a Chromebook for the first time. I did not really know what to except. I had heard about Chromebook laptops, but never really used one. Here is my verdict. It works as if it was a tablet in a laptop form. I was surprised to learn in did not run Windows, and instead it has a operating system reflecting that of what you experience in a tablet. You get all the Google apps from the start and can download others. This is not to say that it is a bad device, it actually works efficiently like most tablets nowadays though, but as someone who is knew to Chromebooks, this was new for me. All in all here is a quick breakdown of how I rate some of the features that were most important to me. Built Quality – 5/5 – I like ASUS for their gaming laptops because they build them though, and even with this budget friendly Chromebook, they delivered because this Chromebook laptop has a premium feel to it. The keyboard could be a little better, but overall the design, the weight, the material, it feels premium. Performance – 4/5 – it performs as a tablet. I can’t run video editing software on here smoothly, but for your day-to-day tasks like email, browsing, school papers, Excel spreadsheets, music – it checks all boxes for everyday use. Battery – 5/5 – with light tasks and normal use, I got around 8 hours of battery. Screen -4/5 – it is a full HD screen, I just wish the colors were a little more vibrant, but again given that this is a budget friendly I recommend this for students or a worker who is mostly working with documents and spreadsheets. This is not a laptop for running demanding software or tasks, and so if you’re looking for something that can do the basics and do it efficiently, this can be perfect for that!

I bought and returned it same day, came broken, screen turned off and on randomly, but frequently, even with 50% charge

I bought this brand new and it was very slow, lagged when opening and trying to use the internet, could not use it for a video call at all. I would not buy this. Luckily the team at my local store let me return it.

Very slow and spme times drops internet connection, Other laptops do not under same use in house.

Summary ------- My son uses his school Chromebook and he is more accustomed to using Chromebook and really loved the fit and finish of the laptop. Mine has 4gb of ram and 65gb of hard drive. I would have loved to have it at 128gn to have more storage but since my son is using it , no complaints there. Pros ---- 1. Excellent build quality 2. Excellent battery life , upto 15 hours and we got upto 12. 3. The mediatek Kompanio 520 works really well and fast. 4. light and 14 inch perfect sized 5. MIL-STD 810H military tested 6. Supports wifi 6 7. spill resistant keyboard Cons ----- 1. Not a backlit keyboard Details ------- Keyboard is basically a plug and play. The laptop is very well built and earns the military grade rating. The display is full HD. The 250 nit screen is not too bright so in a bright room it may not look that good. It uses a type c charging cable and hence there is no need to carry around a proprietary charging cable. The laptop supports wifi 6 and 6E. The keyboard is not backlit but it is spill resistant. For the price, i think this is a worthy price.

Had to have it serviced with in first month after purchase. Shuts down often. Not pleased with it at all.

Probably my fault for not paying attention. But so disappointed in memory. Not happy with this purchase

Its not at all convenient or even workable and I am so exhausted working on this within a week

Probably the worst purchase I’ve ever made. Bought this for school and it stopped working randomly 2 weeks later in the middle of a masters exam. Complete nightmare and garbage laptop. Do not buy this thing. Best Buy employees told me later that it’s trash as well.

The Asus CM1402 Chromebook 14" laptop has a MediaTek Kompanio 520 processor, a 64 Gb emmc drive, 4 GB ram, 100 GB of cloud storage, a full HD display and a battery rated at 15 hours. There are a number of bonuses offered with the laptop including 3 months of You Tube Premium, Minecraft Realms, Story Blocks for Lumafusion, a 12 month trial of Gemini Advanced and others. It has been tested and certified to a military toughness standard and has a splash resistant keyboard. The Chromebooks I have used in the past have been slow performers with poor graphics. I have kept them around for my kids and grandkids to use so that I will not have to let them use the computers that I use and depend on. This Chromebook is the first I have used that feels and responds like a regular computer. This is something I would be comfortable using for my daily tasks. Everything I have used it for has happened as it would on my high-end laptop. I have read, but not yet tried, that Microsoft 365 now works with Chromebook. I have had some reservations about Chromebooks small drives and dependance on cloud storage. I tend to happily use cloud storage for backup but not to replace having needed data on my computer. This Chromebook has a micro-USB port which has allowed me to install a 512 GB Micro-USB card with the information I need to have with me and room to spare. To me, ASUS has taken a giant step forward in the world of Chromebooks in that this seems to be a valid replacement for full blown computers and at a fraction of the cost to boot!

didnt stay conected on WIFI for a minute, never worked

I thought this Chromebook would be handy to have in the living room when I wanted to look something up or check my email. Surprisingly, I use this ASUS Chromebook more than expected. It’s very lightweight. The picture is clear and crisp. I find myself watching hours of dog videos before I realize I’ve done it. What I find pleasantly surprising is the battery is still almost fully charged. I’ve had the ASUS Chromebook out for a week and it’s still 75% charged. Setup was easy. Turn it on and it walks through the process. What I particularly liked about the setup is each screen I went through had a lot of white space. That means you can focus on the actual item being asked during setup and move through the screens quite quickly. You will need a Google account (think gmail) during setup. The keyboard has a nice feel. The mouse pad is fast and responsive. The Chromebook did come with a plug-in mouse. I was surprised with how easy to use and productive the Google apps were. I put together a presentation with the “Slides” app in 10 minutes. “Notes” made it easy to keep track of my shopping list and errands I needed run. All in all, I think I will get much more out of this ASUS Chromebook then just email checking and internet surfing.

Ok as the title says it’s a chrome book you already know what you’re getting. Chromebook’s are affordable and convenient when you need something on the go bigger than a phone or tablet. I have had many Chromebook’s as well as my two kids. This one has a bigger screen than I’m used to at 14 inches which was a nice upgrade from the usual 11 inches. Those 3 inches really do make a huge difference. As far as the screen quality goes it’s still kinda meh. Not bright and really not optimal for outside sunny days. Once again it’s a Chromebook so you know what you’re getting. Standard chromebook keyboard track pad as well. So far I’ve had a few issues with it and they aren’t issues all the time which is why I dropped it only one star. The camera will randomly freeze during a call or even drop it all together. Not always but enough to be annoying and I’ve only had it a couple weeks. Second thing is the WiFi is really strong one minute and the next no connection at all. It’s not the WiFi because this has happened multiple locations. Other than that it does what I would expect it do and is still a a good travel companion most of the time.

SUMMARY: If you are looking for a chromebook, the ASUS Chromebook CM1402 14" Laptop hits the sweet spot for minimal budget and enough performance in an attractive robust package with a full HD screen (i.e good value). With those caveats in mind, I was impressed and happy with it for light use. PROS: - Easy to set up, Easy to turn on, Easy to use. - 1920 x 1080 screen, with resizable fonts - Reasonable speakers for videos - Decent travel on the keyboard - Uses almost any USB C charger (larger than a phone) - WIFI 6, Bluetooth - Micro SD card slot - Lightweight (3.2 lbs) - Attractive, premium appearance - Screen folds down all the way behind the keyboard, flat. A MATTER OF TASTE: - Slick dark gray finish, I liked it. - Reasonable battery life, I got a day’s use of work out of it. - Ok webcam for video conferencing (720 p). - The screen is best for indoors, not bright enough for outside (250 nits). Colors are muted. - Wired USB Mouse included. - Minimal ports (2 USB-C 3.2, 1 USB-A, headphone jack, micro-SD card slot) - Medium sized keypad - Not backlit keyboard (but consider the price) - Not a touch screen (but consider the price) - 4Gb ram means you must manage ram. - 64 Gb storage means you will store to the cloud. CONS: - It’s Google, not a full featured laptop (sorry, a bit of humor, but it is a chromebook) REVIEW CAVEATS: I want to put this review fully in context. For LESS than the price of an Apple iPad 13” Pro KEYBOARD (not the iPad, but the keyboard alone) you get in the Asus Chromebook a device with a robust laptop form factor, decent keyboard, responsive trackpad, usable 1080 p screen, that easily connects to the internet. It has a number of other features and specs to go over, but that's the bottom line, with the Asus Chromebook you are getting more than you paid for it, which is a fully usable entry level device. The flip side of that is, you aren’t paying a lot, so don’t expect it to have the best specifications and capable of heavy lifting or full-on gaming. The second thing I want to say, it should be obvious, but this is a chromebook that locks you in to Google, not a full featured laptop. Some people don’t like that. But this review is not to show the differences with full laptops or tablets but compare oranges to oranges. If you don’t know if you want a chromebook, I suggest you explore that further. THE FORM FACTOR: Let’s dive in. It’s light (3.2 lbs), plastic, but feels robust enough to shove into your backpack (which I did numerous times and carried around no problem). Not sure I would call it ‘thin’, but for the price it was. I am not one to care about fingerprints (the thing gets used after all), but it does reasonably well considering its dark gray finish (typically a fingerprint magnet). The screen is bright enough for inside use but the colors are muted at best. You could adjust font size to fit your eyes, from the very small for a lot of ‘desktop space’ or big to read from across the table. I liked the keyboard, decent travel. I found it to be easy on the eyes as well, sharp looking, and easy to pick up and carry. Easy to use. STREAMING: Yes, it streams well. I see some reviewers commenting on buffering. It does have a minimum amount of RAM (4 Gb), but I found if you managed your RAM by not having a lot of ram hungry tabs open, then I had no issues streaming at HD resolution. No stuttering. My biggest complaint is the muted screen colors, this is not going to replace your primary movie viewing device. GAMES YOU ASK?: If I said, ‘no’, someone would bring up solitaire card games. So yes, you can play basic games with it, but you won’t be running Fortnite. This really isn’t even good for casual playing, unless you like card games. But that’s not what chromebooks are for. PRODUCTIVITY: If you are talking about email, google apps for writing and report generation, internet research, web browsing, then yes it handles those fine. If you are talking about high level Photo/Video editing, then no, it’s not really meant for that. WHO WOULD I RECOMMEND THIS FOR?: If you like Google, and you don’t mind being locked into their ecosystem, then this is a good entry level machine for younger children/students that gets the basics done. For older students or adults, I can easily recommend this as a secondary device for casual or remote use. If you need a daily driver for heavy work or advanced studies, I recommend saving an additional $300 and looking at some of Asus’s value laptops in the $600 range for more storage, brighter screens, and software flexibility. Likewise, if you want a gaming machine or something for advanced photo / video editing, this likely will frustrate you. But judging and using it for what it is, a chromebook I have no hesitation to give this one five stars. I think it really is the sweet spot for budget and performance. If you want more, you will have to pay more, but at that point I would ask why a chromebook?

The CM1402 is a decent offering in the value Chromebook segment. The chassis of the device itself feels VERY sturdy and rugged for a Chromebook in this price range, and the keyboard and trackpad seem very well put together. There are a few areas of the industrial design that I wish "value" products didnt keep having to do: - The device has HUGE screen bezels, and an especially prominent lower bezel above the hinges. Lots of manufacturers have proven that this is no longer necessary on LED panels, but for some reason on ASUS and a few other manufacturers, it's almost part of the brand. - The texturing on the outer body is welcome, but the palmiest edge is a bit rough and makes the device feel almost toy-like and less comfortable for real use as a laptop or even tabletop device. When it comes to performance and experience, ChromeOS is pretty forgiving. I was excited to see how the latest ChromeOS looked on a shiny new laptop, but I was unfortunately pretty disappointed quickly: - The MediaTek Pompano processor felt sluggish even on ChromeOS - Even compared to other value Chromebooks I've tested and evaluated in the last few months. This is a NEW offering, and yet, I'm left waiting for dialog boxes to appear and it just felt sluggish clicking around - I love that it has software updates until sometime in the 2030s at this point, but by then, how slow and awful will this thing feel if its this bad today?? - The screen - Where to begin - Its a 1080P full HD display, but it is a poor-quality TN panel with BAD brightness, terrible contrast, and washed out colors - In fact the hardest thing to stomach was the fact that ChromeOS has gone to a lighter, gray-er "light mode" in the past year or two as its default UI, requiring you to switch to "dark mode" to get the toolbar and menus to go back to their native "dark grey/black" color as was the norm on ChromeOS beforehand. On this screen, the contrast and color depth are so bad you can't tell some of the "gray" shades apart, and it all looks white, or white-like, as there's no true white on a display this dim. I know this is a "value segment", but LED panels that offer WAY better contrast and color, if not better brightness can be found on similarly (or even less expensive) competitors. - Sound is very much the same story - Better sound with less tinny audio can be found in this price range. It was adequately loud, but as the volume increased the quality did not follow. At the end of the day, there's not much more to write about it. It looks and feels solid, but is a poor performer that might still be a good value for someone looking to spend so little on a computing device, or someone who doesn't care about image quality, sound or typing experience. Shop around if you're looking for ChromeOS basics for a basic price, as ASUS continues their tradition of low end experience on the low end of their market.

I think my new ASUS Chromebook is a pretty decent Chromebook even though it has pretty much the basic components needed for it to run well. Here are a few things I wanted to share with you why I think so. Let's look at the specifications first: The ASUS Chromebook CM1402 features a bright 14" screen with FHD (1920 x 1080) 16:9 format, TN, Anti-glare display, which is also LED Backlit. It has a MediaTek Kompanio 520 SoC (with an integrated GPU), 4 GB RAM, and a 64 GB SSD (the storage could be bumped to 128GB however since most of your stuff is stored in the Cloud, I did not find 64GB to be a huge issue). Using Chrome and other apps on this ASUS was smooth as butter and with MediaTek SoC, I have never experienced any hiccups or slowdowns. I even want to say that it felt pretty snappy when I switched from app to app and from task to task. I often use this Chromebook for YouTube watching experiences, as well as Xfinity Streaming app to watch my favorite channels in the evening. Since there is an HDMI out port available, I often used it for presentations on a bigger TV screen. I also use my ASUS to work with Google Docs and manage my Photos online. As I mentioned before, it worked fine just like my Intel i7 powered notebook. I would definitely like if this Chromebook had a backlit keyboard as it is always handy in the evening when you need to work on your Word Docs in Google. All in all, I enjoy using this Chromebook, it is light weight and well designed, does not feel cheap and works well and thanks to many updates scheduled for Chrome OS, I think I will be set for years with it.