Customer Ratings & Reviews
- Model:
- CM1402CM2A-M8186
- SKU:
- 10460838
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
to a friend
Great for browsing the internet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is right. It’s great for browsing the internet.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Greg T,
We are happy to hear that you are pleased with the Chromebook. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not for school
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice not not for school I need something more compatible
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roxy,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent if you need something quick to check your emails only basically. Not really recommend for work work type stuff
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We are pleased to hear that you are satisfied with the ASUS CM1402CM2A Chromebook. It is our hope that the device continues to operate normally and that you enjoy using it. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407021564-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It’s Mediocre
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, doesn’t work with lockdown browser if you’re a student, graphics remind me of 2010, this is more of you just need to look something up and never touch it for anything else or a child who only watches YouTube and plays Roblox
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brianna C,
We sincerely apologize for the issues you've faced with the Chromebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407021564-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049593/
Ok laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already went out I bought it for my daughter high school work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacques L,
We're sorry to hear that the Chromebook no longer powers on, and we apologize for the inconvenience this has caused. To troubleshoot this issue, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices etc.
2. Press and hold the power button and refresh key for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407021564-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Chromebook] How to reset your Chromebook hardware (Hard reset) - https://www.asus.com/support/faq/1041638/
ASUS meh but exchanged product works good!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and right out of the box, it wasn't functioning so returned to Best Buy. Not sure if they were able to get it working, I exchanged for a different product from Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darin P,
We're sorry to hear that the Chromebook you received did not function properly and we apologize for any inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
As you have returned the Chromebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2407021564-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great for Students/Web Browsing But Not Business
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not every laptop is made the same. Some are designed for the most demanding gamers. Some are made just for streaming and simple tasks. With the ASUS Chromebook CM1402 laptop, it is the latter. With this laptop computer, there are no extra bells and whistles that come with it. There is no backlit keyboard. There is no lightning-fast processor. There is no large display or amazing graphics card. However, given the purpose that this laptop is made to do, the laptop does it very well. For starters, it is designed to be a system that allows you to stream video and browse the internet. The hard drive is only 64GB so storage on the system is limited. This will require you to mostly use web-based applications and cloud storage for anything you may want to work on. This laptop would work very well for a home computer that was only used for web browsing and video. This computer could also be used in middle school or even high school if projects could be saved in the cloud. I would not recommend this for college level students. I would also probably stay away from this system if I was running a small business. The demands for much faster processing and local storage cannot be attained on this system. Also, the lack of a 10-key numeric entry pad makes it tough for home business use. This laptop can be paired with other hardware. You can hook up a printer or even another monitor to the system to enhance its functionality. The system does have 2 USB-C connections and 1 USB-A port. Battery life is also good on this system. The 15 hours of battery life is fairly accurate. This number may go down if you have the screen brighter or use many applications at the same time though. The laptop is amazingly thin (less than 1 inch thick) which makes it great for portability. I was a little surprised that it does weigh 3 pounds though. This is still better than a lot of systems and makes it great for students. In the end, I found the ASUS Chromebook a very good machine for what it does. I would have no issues sending my kid to middle school or high school with this system. While you will not do intensive gaming or run a business with this, you can get plenty of enjoyment with streaming and surfing the web. It is great for basic functions and very affordable entry machine.
I would recommend this to a friendHorrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Customer Service EVER! Laptop came with no charger, spoke to several people in customer service NONE of them tried to help by either sending me a new charger or trying to rectify the situation. These people are not even in America! I’ll never shop here again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SabrinaF,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Perfect for your basic tasks!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Windows desktop at home and a laptop for work, and I was given an opportunity to try out a Chromebook for the first time. I did not really know what to except. I had heard about Chromebook laptops, but never really used one. Here is my verdict. It works as if it was a tablet in a laptop form. I was surprised to learn in did not run Windows, and instead it has a operating system reflecting that of what you experience in a tablet. You get all the Google apps from the start and can download others. This is not to say that it is a bad device, it actually works efficiently like most tablets nowadays though, but as someone who is knew to Chromebooks, this was new for me. All in all here is a quick breakdown of how I rate some of the features that were most important to me. Built Quality – 5/5 – I like ASUS for their gaming laptops because they build them though, and even with this budget friendly Chromebook, they delivered because this Chromebook laptop has a premium feel to it. The keyboard could be a little better, but overall the design, the weight, the material, it feels premium. Performance – 4/5 – it performs as a tablet. I can’t run video editing software on here smoothly, but for your day-to-day tasks like email, browsing, school papers, Excel spreadsheets, music – it checks all boxes for everyday use. Battery – 5/5 – with light tasks and normal use, I got around 8 hours of battery. Screen -4/5 – it is a full HD screen, I just wish the colors were a little more vibrant, but again given that this is a budget friendly I recommend this for students or a worker who is mostly working with documents and spreadsheets. This is not a laptop for running demanding software or tasks, and so if you’re looking for something that can do the basics and do it efficiently, this can be perfect for that!
I would recommend this to a friendyou get what you pay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and returned it same day, came broken, screen turned off and on randomly, but frequently, even with 50% charge
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cadence J,
We sincerely apologize for the issues you've faced with the Chromebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the Chromebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407021564-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this brand new and it was very slow, lagged when opening and trying to use the internet, could not use it for a video call at all. I would not buy this. Luckily the team at my local store let me return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CJay,
We sincerely apologize for the slow performance you've faced with the ASUS Chromebook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the Chromebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407012558-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and spme times drops internet connection, Other laptops do not under same use in house.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lewis S,
We sincerely apologize for the slow performance and connectivity issue you've faced with the Chromebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407021564-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049593/
https://www.asus.com/support/faq/1049943/
Good for the price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Summary ------- My son uses his school Chromebook and he is more accustomed to using Chromebook and really loved the fit and finish of the laptop. Mine has 4gb of ram and 65gb of hard drive. I would have loved to have it at 128gn to have more storage but since my son is using it , no complaints there. Pros ---- 1. Excellent build quality 2. Excellent battery life , upto 15 hours and we got upto 12. 3. The mediatek Kompanio 520 works really well and fast. 4. light and 14 inch perfect sized 5. MIL-STD 810H military tested 6. Supports wifi 6 7. spill resistant keyboard Cons ----- 1. Not a backlit keyboard Details ------- Keyboard is basically a plug and play. The laptop is very well built and earns the military grade rating. The display is full HD. The 250 nit screen is not too bright so in a bright room it may not look that good. It uses a type c charging cable and hence there is no need to carry around a proprietary charging cable. The laptop supports wifi 6 and 6E. The keyboard is not backlit but it is spill resistant. For the price, i think this is a worthy price.
Disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have it serviced with in first month after purchase. Shuts down often. Not pleased with it at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CynthiagB,
Thank you for your comment.
We certainly understand your disappointment with this Chromebook and the inconvenience this may have caused if you need to send it in for service after a month of usage. All ASUS products undergo intensive quality control testing and inspections, tand are built to last. This laptop not working properly after a month of usage is a random problem. If you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
My response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably my fault for not paying attention. But so disappointed in memory. Not happy with this purchase
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GeoForo,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations. On the contrary, lots of satisfied customers, having positive experience using the product, will agree that it is a decent entry-level laptop that runs basic and light computing applications, without compromising system stability and performance as long as Windows is up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Complete garbage and waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst purchase I’ve ever made. Bought this for school and it stopped working randomly 2 weeks later in the middle of a masters exam. Complete nightmare and garbage laptop. Do not buy this thing. Best Buy employees told me later that it’s trash as well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Johnny,
We're sorry to hear that the Chromebook stopped working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407012558-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042742/
Useless laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not at all convenient or even workable and I am so exhausted working on this within a week
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Smriti S,
We sincerely apologize for the issues you're experiencing with the ASUS Chromebook and for the inconvenience this may have caused you. To investigate the problems described further, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407012558-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
The next step in Chromebooks!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus CM1402 Chromebook 14" laptop has a MediaTek Kompanio 520 processor, a 64 Gb emmc drive, 4 GB ram, 100 GB of cloud storage, a full HD display and a battery rated at 15 hours. There are a number of bonuses offered with the laptop including 3 months of You Tube Premium, Minecraft Realms, Story Blocks for Lumafusion, a 12 month trial of Gemini Advanced and others. It has been tested and certified to a military toughness standard and has a splash resistant keyboard. The Chromebooks I have used in the past have been slow performers with poor graphics. I have kept them around for my kids and grandkids to use so that I will not have to let them use the computers that I use and depend on. This Chromebook is the first I have used that feels and responds like a regular computer. This is something I would be comfortable using for my daily tasks. Everything I have used it for has happened as it would on my high-end laptop. I have read, but not yet tried, that Microsoft 365 now works with Chromebook. I have had some reservations about Chromebooks small drives and dependance on cloud storage. I tend to happily use cloud storage for backup but not to replace having needed data on my computer. This Chromebook has a micro-USB port which has allowed me to install a 512 GB Micro-USB card with the information I need to have with me and room to spare. To me, ASUS has taken a giant step forward in the world of Chromebooks in that this seems to be a valid replacement for full blown computers and at a fraction of the cost to boot!
I would recommend this to a friendNever worked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didnt stay conected on WIFI for a minute, never worked
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sebastian O,
We're sorry to hear that the Chromebook doesn't stay connected to the wi-fi and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407012558-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049943/
Really Useful, Clear Crisp Picture
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this Chromebook would be handy to have in the living room when I wanted to look something up or check my email. Surprisingly, I use this ASUS Chromebook more than expected. It’s very lightweight. The picture is clear and crisp. I find myself watching hours of dog videos before I realize I’ve done it. What I find pleasantly surprising is the battery is still almost fully charged. I’ve had the ASUS Chromebook out for a week and it’s still 75% charged. Setup was easy. Turn it on and it walks through the process. What I particularly liked about the setup is each screen I went through had a lot of white space. That means you can focus on the actual item being asked during setup and move through the screens quite quickly. You will need a Google account (think gmail) during setup. The keyboard has a nice feel. The mouse pad is fast and responsive. The Chromebook did come with a plug-in mouse. I was surprised with how easy to use and productive the Google apps were. I put together a presentation with the “Slides” app in 10 minutes. “Notes” made it easy to keep track of my shopping list and errands I needed run. All in all, I think I will get much more out of this ASUS Chromebook then just email checking and internet surfing.
I would recommend this to a friend