Customer Ratings & Reviews
- Model:
- CM1402CM2A-M8186
- SKU:
- 12661291
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
to a friend
The laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is good ,i was browsing and playing and run with speed suficient.
I would recommend this to a friendDO NOT BUY - Customer Service is a JOKE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived damaged. Screen would cut out when the lid was adjusted.. was told the item would be replaced and then without telling me - the replacement got cancelled. Then, I proceeded to spend the next 4.5 hours on texting and talking on phone with people who could not help me get a replacement. I kept being told to wait for a refund and repurchase - but the product is not on sale any more. After bringing this to them I was told I could get it replaced for the same $139.00 - but no one was able to help me complete that order. So I have no computer still. Customer Service is a joke through Best Buy. I will never shop here again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sarah,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller and the inconvenience this may have caused. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS Chromebook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a basic internet connection device and this is perfect. Plus Bestbuy was presenting it at a fantastic price.
I would recommend this to a friendDo not purchase *any* type of chromebook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Chromebook from Best Buy back in 2023. Had I read the reviews, I would not have purchased this item. First, since it's a Chromebook everything you do is in the cloud which is fine, but somehow the Best Buy employee never mentioned that plugging in things like a scanner is prohibited. I returned the scanner, but wasn't very happy with the purchase and was outside the return window. So far, the only thing that works is a printer. Fast forward to a year later and the keys started falling off the keyboard and now I can't use the up/down arrows since there aren't any keys to press--it's so very annoying! The price is what attracted me, but had I known I wouldn't be able to use Microsoft Products or external peripherals I most certainly would not have purchased.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Utexastracy,
We sincerely apologize for the keyboard issue you're experiencing with the Chromebook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To investigate the problem further or obtain assistance repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407012558-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came right on time, and a beautiful computer! I’m really glad I made the purchase.
I would recommend this to a friendDisplay broke after i pushed on the screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display has broke after i pushed on the screen should give it zero stars
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dexter H,
We're sorry to hear that the Chromebook screen broke and we apologize for the inconvenience this has caused you. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407012558-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support