Customer Ratings & Reviews
- Model:
- CM1402CM2A-M8186
- SKU:
- 6570143
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the Chromebook CM1402's long battery life, ease of use, and affordability. Many appreciate its lightweight design, making it portable and convenient. However, some users note limitations in screen quality and processing power for demanding tasks. The amount of RAM is also a point of discussion among users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good quality for price I have not had any problems
I would recommend this to a friend MAC backup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My MacBook screen died on me and I needed another laptop to tide me over for business and production purposes. Does the job for me and I’m satisfied for the time being.
I would recommend this to a friendI love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop it’s great for me to watch videos and get some work done! Also love playing Stardew and Minecraft on here as well :) I recommend purchasing! :)
I would recommend this to a friendWonderful product!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate, simple laptop great for basic needs!
I would recommend this to a friendWorks Well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product Look Foward To Buying More Products In The Near Future
I would recommend this to a friendGreat computer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for school work and watching movies. Great for the price. I display is ok, I compare it to my MacBook which is unfair but it’s ok for the price.
I would recommend this to a friendLETSssss GOOO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast response, And the serves is fast. Bestbuy definitely got my vote as a great place to shop wen looking for electronics and fast service..
I would recommend this to a friend- Cons mentioned:Screen quality
Not bad but not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad machine for the price. While the screen is a decent size the viewing angles are awful if you are not looking directly at it at eye level.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jroneal,
Thank you for sharing your comments regarding the ASUS CM1402 Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Screen quality
Priced right for quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall basic laptop. Sound quality not optimal and picture screen quality could use some improvement.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Beebz,
Thank you for sharing your comments on the ASUS Chromebook CM1402CM2A Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great quality build
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sale price! Perfect for surfing the internet. I've had my Asus for 5 years so I bought this one for my son. On sale for $150 it was a no brainer!
I would recommend this to a friendGood quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer works great but did not come with the charging cord
I would recommend this to a friend- Cons mentioned:Screen quality
Not ideal for law school
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop itself was fine but it was too small for law school
No, I would not recommend this to a friend Extremely impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice. Everything was as advertised. Thank you
I would recommend this to a friendExcellent personal device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Chromebook is the perfect personal device replacement for my “ancient” Chromebook. The Best Buy tech support was excellent, bringing me up to date on the technological advancements of the decade.
I would recommend this to a friendAwesome standard Chromebook!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality laptop for the price, would recommend it to those who are already familiar with Chromebook. Secure packaging and amazing choice for anybody in need of a laptop.
I would recommend this to a friendHappy customer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic item, good and super strong. Going great even after two, and I got AAA service
I would recommend this to a friend- Pros mentioned:Price
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a perfect Chromebook for what we need! Great price
I would recommend this to a friend - Pros mentioned:Ease of use
thats good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i will be buy 2 weeks ago i useing 2 weeks i really like it
I would recommend this to a friend Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great happy with the purchase. Would recommend!!!!
I would recommend this to a friend- Cons mentioned:Screen quality
Returned because of cheap trackpad, no BBY refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally, I research and buy tech. In the past 2 months, I bought 2 Chromebooks, a Lenovo for my kid's college work, and this one for myself. I have MacBooks (not comparing with those!), as well as Linux/Windows servers as well. I was surprised to see that they had bundled a wired mouse in the Asus box, and after activating the CB, I quickly learnt why - the trackpad is absolutely unusable. It was jumpy, did not track well, and required Thor's hammer to click. There's a reason why this is so discounted - it feels cheap. The lightweight Chrome OS does what it does best - run Chrome, so the performance was what you'd expect. For me, as a direct comparison, there was no difference between the Intel based Lenovo and the Mediatek based Asus. Also, I am dinging this because BestBuy would not refund me what I paid for it using reward dollars (I am a BBY plus member). Upon chatting with them, they said that they would do so, and when I followed up with them the next day, they said no-can-do because the reward coupons were one-time use only. TLDR; 1. This Chromebook has a cheap build quality 2. BBY will not refund you if you use reward points
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pdxguy,
Thank you for sharing your comments regarding the Chromebook. We understand that the design of the touchpad didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407012558-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support