Customer Ratings & Reviews
- Model:
- CM1402CM2A-M8186
- SKU:
- 6570143
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the Chromebook CM1402's long battery life, ease of use, and affordability. Many appreciate its lightweight design, making it portable and convenient. However, some users note limitations in screen quality and processing power for demanding tasks. The amount of RAM is also a point of discussion among users.
This summary was generated by AI based on customer reviews.
Great service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent transaction. Will definitely be back again.
I would recommend this to a friendBasic chrome, no windows, not for heavy workload
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic Chromebook for small tasks, not fit heavy workload or gaming. Didn’t realize it doesn’t come with windows and it’s OS is not compatible with Norton 360 internet security which covers all systems in the home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cornelius S,
Thank you for your feedback on the ASUS CM1402CM2A Chromebook. We're sorry to hear it didn’t meet your expectations regarding performance and software compatibility. Chromebooks run on ChromeOS, which is designed for basic tasks and web-based applications. As a result, some Windows-based programs like Norton 360 may not be supported.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407021564-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Homelandet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, perfect, everything down to the last, minute detail
I would recommend this to a friendScreen protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service putting it on my remote works great. Love this store
I would recommend this to a friendnicer model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chose to up grade from an older outdated model,
I would recommend this to a friendComputer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was great the anti virus and the YouTube don’t work
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great great great great great great great great great
I would recommend this to a friendPurchase of Chromebook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues. Very easy ordering and received in a couple of days
I would recommend this to a friendGood for mediocre
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software is limited the OS is rather choppy and is more geared to web searches rather than personal coding
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josiah B,
Thank you for sharing your comments regarding the ASUS Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No real gripes with the Chromebook with hardware or software. The only issue is that you can feel that system is running slower than others that I've used. For the price it is fair.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas,
Thank you for sharing your feedback on the Chromebook, and we apologize for the slow performance. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049593/
- Pros mentioned:Battery life, Ease of use, Overall performanceCons mentioned:Screen quality
Pretty decent Chromebook option
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.**ASUS Chromebook CM1402 Review: A Reliable Everyday Companion** I recently got my hands on the ASUS Chromebook CM1402, and after a few weeks of daily use, I'm ready to share my thoughts. As an average consumer who uses a laptop for work, browsing, streaming, and a bit of light gaming, here's what I think about this Chromebook. ### Design and Build First off, the design is sleek and modern. The Chromebook CM1402 has a sturdy feel to it, despite being quite lightweight. It’s easy to carry around, whether I'm moving from room to room at home or taking it to a coffee shop. The metallic finish gives it a premium look, and the hinge feels robust, which is always a good sign for longevity. ### Display The 14-inch display is one of my favorite features. The Full HD resolution ensures that everything looks sharp, whether I'm watching Netflix, working on a Google Doc, or browsing the web. The colors are vibrant, and the brightness is adequate for most lighting conditions. However, it can be a bit reflective outdoors, so it's not perfect for sunny days in the park. ### Performance Performance-wise, the ASUS Chromebook CM1402 handles everyday tasks with ease. The Intel Celeron processor and 4GB of RAM are sufficient for my needs. I can have multiple tabs open, stream music, and work on documents without any noticeable slowdowns. It's not a powerhouse, so it's not suitable for heavy-duty tasks like video editing or high-end gaming, but for typical use, it performs admirably. ### Battery Life Battery life is impressive. I can go through a full day of work and some evening entertainment on a single charge. ASUS claims up to 10 hours of battery life, and in my experience, it’s pretty close to that mark. This makes it ideal for those who are always on the go and don’t want to be tied down by a power outlet. ### Keyboard and Touchpad The keyboard is comfortable to type on, with decent key travel and spacing. I’ve typed up reports and emails with ease, and the backlit keys are a nice touch for working in dim environments. The touchpad is responsive and supports multi-touch gestures, making navigation smooth and intuitive. ### Software Being a Chromebook, it runs on Chrome OS, which means it's fast and secure. The seamless integration with Google services is a big plus for me since I use Gmail, Google Drive, and Google Photos regularly. The availability of Android apps from the Google Play Store also adds to the versatility of this device. ### Connectivity The ASUS Chromebook CM1402 comes with a good selection of ports, including USB-C, USB-A, and a microSD card reader. This variety is great for connecting peripherals and expanding storage if needed. The Wi-Fi connectivity is stable, and I haven't experienced any drops or issues during video calls or streaming sessions. ### Conclusion Overall, the ASUS Chromebook CM1402 is a solid choice for an average consumer like myself. It offers a great balance of performance, portability, and battery life at an affordable price. While it might not be suitable for heavy-duty tasks, it excels in everyday use and is perfect for students, professionals, and anyone in need of a reliable, easy-to-use laptop for daily activities. If you're in the market for a new Chromebook, this model is definitely worth considering.
I would recommend this to a friend so...so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. 1st time purchasing & using a chromebook & I'm not a chromebook fan.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kuttnitup,
We are pleased to hear that you are satisfied with the ASUS Chromebook. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Sorry I purchased this chrome book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requested help to Down load but no one was familiar with that procedure So I have not be able to use it My old chrome book that I purchased years ago still works Works
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having issues downloading applications on the Chromebook, and we apologize for any inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407012558-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to download apps on a Chromebook - https://www.google.com/chromebook/howto/download-apps/#:~:text=How%20to%20download%20apps%20on%20a%20Chromebook&text=Open%20the%20Play%20Store%20from%20the%20Launcher.&text=Browse%20apps%20by%20category%20there,specific%20app%20for%20your%20Chromebook.&text=After%20you've%20found%20an,button%20on%20the%20app%20page.
- Pros mentioned:Price
It cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was cheap so its good in that sense but its not a great computer just a cheap typewriter
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Paul C,
Thank you for sharing your comments regarding the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407021564-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not a standard x86 laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you understand the differences between ARM processor and x86 processor. I wasn't aware that this can't run most of the programs that I want to. Even firefox can't be installed. This is not a normal laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EthW,
Thank you for sharing your comments on the ASUS Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize. If you are still within the return window, we recommend contacting the place of purchase for an exchange.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407021564-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Screen quality
Easy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and sound quality is poor. Good if you need something asap but not one to use for other purposes besides streaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jputh,
We sincerely apologize for the issues you've faced with the Chromebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the slow system and sound issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407021564-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049593/
https://www.asus.com/support/faq/1042766/
ASUS CHROMEBOOK CM1402
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS CHROME BOOK WAS A GIFT TO MY MOTHER AND SISTER AND SO FAR THEY REALLY LIKE THEM.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Agape,
We are pleased to hear that you are satisfied with the ASUS Chromebook. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cheap tablet does the job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some difficulty setting up profiles especially because we bought this so my daughter could login into school programs.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear User289761,
We apologize for the inconvenience caused by the difficulties you are experiencing setting up profiles on the Chromebook. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue described. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049298/
Stolen by Roadie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the laptop online from BestBuy.com, which was shipped via Roadie Delivery Service. Unfortunately, the delivery driver stole the package. I provided the security video evidence to both BestBuy.com and Roadie Delivery Service, but I am still awaiting a resolution and a replacement. This experience has been extremely frustrating and disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RAHH,
We’re sorry to hear your package was not delivered as expected. While ASUS is not directly involved in the delivery process for orders placed through BestBuy.com, we recommend continuing to follow up with Best Buy and Roadie Delivery Service regarding your claim. We understand how frustrating this experience must be and hope the matter is resolved promptly.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407012558-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Never used
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never took it out of the box. Realized a chrome book wouldn’t do what I needed
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Badger,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. It is our hope that you were able to return it for a replacement that meets your requirements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support