Customer Ratings & Reviews
- Model:
- CM1402CM2A-M8186
- SKU:
- 6570143
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the Chromebook CM1402's long battery life, ease of use, and affordability. Many appreciate its lightweight design, making it portable and convenient. However, some users note limitations in screen quality and processing power for demanding tasks. The amount of RAM is also a point of discussion among users.
This summary was generated by AI based on customer reviews.
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No real gripes with the Chromebook with hardware or software. The only issue is that you can feel that system is running slower than others that I've used. For the price it is fair.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas,
Thank you for sharing your feedback on the Chromebook, and we apologize for the slow performance. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049593/
Good for mediocre
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software is limited the OS is rather choppy and is more geared to web searches rather than personal coding
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josiah B,
Thank you for sharing your comments regarding the ASUS Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Basic chrome, no windows, not for heavy workload
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic Chromebook for small tasks, not fit heavy workload or gaming. Didn’t realize it doesn’t come with windows and it’s OS is not compatible with Norton 360 internet security which covers all systems in the home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cornelius S,
Thank you for your feedback on the ASUS CM1402CM2A Chromebook. We're sorry to hear it didn’t meet your expectations regarding performance and software compatibility. Chromebooks run on ChromeOS, which is designed for basic tasks and web-based applications. As a result, some Windows-based programs like Norton 360 may not be supported.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407021564-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
so...so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. 1st time purchasing & using a chromebook & I'm not a chromebook fan.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kuttnitup,
We are pleased to hear that you are satisfied with the ASUS Chromebook. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Price
It cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was cheap so its good in that sense but its not a great computer just a cheap typewriter
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Paul C,
Thank you for sharing your comments regarding the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407021564-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Screen quality
Easy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and sound quality is poor. Good if you need something asap but not one to use for other purposes besides streaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jputh,
We sincerely apologize for the issues you've faced with the Chromebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the slow system and sound issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407021564-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049593/
https://www.asus.com/support/faq/1042766/
- Pros mentioned:Overall performance
Sorry I purchased this chrome book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requested help to Down load but no one was familiar with that procedure So I have not be able to use it My old chrome book that I purchased years ago still works Works
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having issues downloading applications on the Chromebook, and we apologize for any inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407012558-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to download apps on a Chromebook - https://www.google.com/chromebook/howto/download-apps/#:~:text=How%20to%20download%20apps%20on%20a%20Chromebook&text=Open%20the%20Play%20Store%20from%20the%20Launcher.&text=Browse%20apps%20by%20category%20there,specific%20app%20for%20your%20Chromebook.&text=After%20you've%20found%20an,button%20on%20the%20app%20page.
Cheap tablet does the job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some difficulty setting up profiles especially because we bought this so my daughter could login into school programs.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear User289761,
We apologize for the inconvenience caused by the difficulties you are experiencing setting up profiles on the Chromebook. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue described. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049298/
ASUS CHROMEBOOK CM1402
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS CHROME BOOK WAS A GIFT TO MY MOTHER AND SISTER AND SO FAR THEY REALLY LIKE THEM.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Agape,
We are pleased to hear that you are satisfied with the ASUS Chromebook. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not a standard x86 laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you understand the differences between ARM processor and x86 processor. I wasn't aware that this can't run most of the programs that I want to. Even firefox can't be installed. This is not a normal laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EthW,
Thank you for sharing your comments on the ASUS Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize. If you are still within the return window, we recommend contacting the place of purchase for an exchange.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407021564-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Never used
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never took it out of the box. Realized a chrome book wouldn’t do what I needed
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Badger,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. It is our hope that you were able to return it for a replacement that meets your requirements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stolen by Roadie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the laptop online from BestBuy.com, which was shipped via Roadie Delivery Service. Unfortunately, the delivery driver stole the package. I provided the security video evidence to both BestBuy.com and Roadie Delivery Service, but I am still awaiting a resolution and a replacement. This experience has been extremely frustrating and disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RAHH,
We’re sorry to hear your package was not delivered as expected. While ASUS is not directly involved in the delivery process for orders placed through BestBuy.com, we recommend continuing to follow up with Best Buy and Roadie Delivery Service regarding your claim. We understand how frustrating this experience must be and hope the matter is resolved promptly.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407012558-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Chromeboo It can be slow sometimes though, Its good for school.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samuel,
Thank you for sharing your feedback on the Chromebook, and we apologize for the slow system issue. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049593/
Not the worst
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for the most part just not the best for what I’m going to school for
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shai M,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that you have been able to find a laptop that will be suitable for your schooling. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speedCons mentioned:Screen quality
Plenty powerful for most tasks with a premium feel
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus CM1402 Chromebook is a solid choice for a more premium-feeling Chromebook. The MediaTek Kompanio 520 Processor has plenty of power for everyday tasks without draining the battery in a hurry. The keyboard and track pad are both very comfortable to use for long periods of time. The speakers are clear, even if they lack bass, and envelope you with that quality audio. The only real weak spot for me is the screen, which is clear when you look at it straight on but washes out quickly, but the port layout also seems it's poorly thought out since the USB-A port is on the left side. Overall though, it's a good choice, especially when on sale. Unboxing and setup: Asus gets the premium feel right from the moment you break the seal on the box. As you open the box clam shell style, it's more like the Chromebook is presented than just opened. Like with high-end Asus laptops, the Chromebook comes in a cloth bag. You'll also find the 45 watt USB-C charger in the box; I'm not a fan of the cable being fixed to the adapter but its compact size is nice. If you've set up a Chromebook before, then you know the setup process. You can use your Android phone for easy setup, but for those without an Android phone, you'll need to use your Google account to get things going. It's a quick process, however. Usage: So for being an Arm-based Chromebook, this thing is snappy. MediaTek really got a lot right with the Kompanio 520 processor when it comes to balancing performance and cost. Web performance is solid, keeping up with mid-range Windows laptops. Even advanced web technologies run well, like WebGL. You also get the option of running many Android apps from the Google Play store. (Other app stores are also an option, but you'll need to enable developer mode for these.) Regular productivity apps run well, like Google Docs and Google Slides. Casual games also run well, like Asphalt 9 and Minion Rush, as do emulators for systems through systems like the Gamecube and Wii. WiFi performance is incredible. This Chromebook supports WiFi 6, so downloads from the Play Store, the internet, and across your home network are snappy. Stream video while downloading an app without skipping a beat. The speakers are a little thin on bass, but have incredibly clear audio otherwise. The sound produced has a nice surround effect to it, too. The port layout isn't the greatest, being that the only USB-A port is on the left side; I would have liked to see an additional USB-A port on the right side. You do have USB-C ports on either side, however. The USB-C ports both support video out to 1080p/60, as tested with USB-C to HDMI, USB-C to DisplayPort, and a USB-C speaker hub. The weak spot is the screen. While it's perfectly clear when looking straight on, colors wash out quickly when off-angle. The 1080p screen has some of the nicest-looking text I've seen on any sub-$500 computer I've ever used, too. I did not test the MicroSD card reader, but it's an option for copying files from devices like a digital camera, or loading up movies, music, and games for those times you're away from home and don't want the kids blowing through your hotspot data. All in all, the Asus CM1402 really is a good Chromebook. I'd like a better built-in screen and a little more bass in the speakers, and a USB-A port on the right side for a mouse, but I really don't have any serious complaints about it. I even have to compliment Google on ChromeOS, making it a viable option for most people that need a basic laptop.
I would recommend this to a friend Meh - open box - still too expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a Chromebook - all are generally overpriced for what they do.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tradigital,
Thank you for sharing your feedback on the Chromebook. We understand that you don't agree with the price of the product and we apologize for that as we do understand your concern. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback is greatly appreciated and will be forwarded to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2406004570-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great for browsing the internet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is right. It’s great for browsing the internet.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Greg T,
We are happy to hear that you are pleased with the Chromebook. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406004570-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent if you need something quick to check your emails only basically. Not really recommend for work work type stuff
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We are pleased to hear that you are satisfied with the ASUS CM1402CM2A Chromebook. It is our hope that the device continues to operate normally and that you enjoy using it. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407021564-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not for school
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice not not for school I need something more compatible
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roxy,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406004570-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It’s Mediocre
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, doesn’t work with lockdown browser if you’re a student, graphics remind me of 2010, this is more of you just need to look something up and never touch it for anything else or a child who only watches YouTube and plays Roblox
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brianna C,
We sincerely apologize for the issues you've faced with the Chromebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407021564-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1049593/