Customer Ratings & Reviews
- Model:
- CX1405CKA-CL464
- SKU:
- 12153470
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers value the product's overall performance, portability, and battery life. Many customers are also happy with the screen quality and processor speed. Some customers appreciate the number of ports and the weight of the product.
This summary was generated by AI based on customer reviews.
Great for peice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for 16 year old and she loves it uses it for school
I would recommend this to a friendchromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is above average Chromebook for the price, but doesn't have a numeric keypad
I would recommend this to a friendReventado
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, I am recommending, I use every day …
I would recommend this to a friendchromebook laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product; it was a great gift for a middle school student
I would recommend this to a friend- ||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this to a friend
GREAT FOR HOMESCHOOLED HIGHSCHOOLER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT FOR HOMESCHOOLING / HIGHSCHOOLER TAKING REMOTE CLASSES
I would recommend this to a friendGreat deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very reliable computer for basic use. Email, word documents
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JessicaH,
Thank you for sharing your feedback on the ASUS CX1405CKA Chromebook. We’re glad to hear that the device has met your expectations for everyday tasks and we hope it continues to deliver smooth and reliable performance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006611-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Overall performance
Excellent low-cost Chromebook for basic computing
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOOD - Very affordable - Nice display - Good selection of connectivity ports BAD - No backlit keyboard - Low RAM and storage capacity limit it from heavy productivity use TLDR This version of the CX14 is a great example of what a Chromebook offers over a low-budget Windows laptop. It has good-enough performance for simple computing tasks of email, typing up documents, and browsing the web. The battery life is decent, it can run many Android applications, and it has a 1080p LED display. Most importantly, it's cheap. DETAILS "Premium" Chromebooks make about as much sense as gold-plated running shoes. Yes, it can be done, but it's usually not a good use of the money. If you're going to spend several hundred dollars on a laptop, why not get one that can run a broader range of software and that doesn't lose half its capability when it's offline? Conversely, ChromeOS' still runs well on the lower-spec hardware found in the sub-$300 range, whereas Windows' higher demands means significant trade-offs ( and probably significant frustration at the sluggish performance ). As mentioned, the hardware specs in the CX14 are meager, and purposely so to reach the low price point. The Celeron CPU is only a dual-core with a base frequency of 1.1 GHz. Storage is a 64 GB eMMC drive ( which is slower than a SATA or NVMe SSD ). System memory capacity is only 4 GB. Normally, this would be a severe hindrance in a laptop, but ChromeOS isn't overly demanding and system performance is more than adequate. In typical use of having a few web browser tabs open, and maybe one extra application, I didn't notice any slowdowns or sluggish behavior. If you regularly have lots of browser tabs open ( say, 8 or more, particularly if they're demanding sites ), you will encounter some slowdown due to the limited RAM. Before then, you'll get a notification prompting you to allow unused tabs to go to sleep to conserve system resources. The 64 GB system drive has about 40 GB available. It's not a lot, but again, it's sufficient for basic use, especially if you're utilizing cloud storage services. While many cheap laptops come with sub-par displays with low resolution kor horrible viewing angles, Asus uses a good 1920x1080 LED display, even on the base model CX14. It's not a touchscreen on this model, but that's not a problem. It also has an HDMI connection, a 3.5mm audio jack, and two USB ports ( one type-C with DisplayPort, one type-A ). All in all, this Chromebook offers a lot for its low price. Ideally it would have a second type-C port, as using the charger monopolizes the single one available unless you use a dock. It would also be nice if the keyboard was backlit. But these are minor complaints. As is, it makes a great laptop for children and young students, or anyone who wants simple computing capabilities above that of a tablet without spending a lot of money.
I would recommend this to a friend Good to Fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. Basically, word processing uses--can be kinda slow at times.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steph,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We are glad to hear that you find it a good value for word processing tasks, though we sincerely apologize for the slowdown you’ve encountered at times.
To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506006611-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - Slow Performance on Chromebook - https://www.asus.com/support/faq/1049593/
Not Bad…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s a good Chromebook my main issue is the audio is terrible and the battery doesn’t last
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ellory T,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We're glad to hear you found it generally reliable, but we're sorry to learn about the issues you've encountered with audio quality and battery life. We appreciate your feedback and will pass it along to our product team for further review.
To help improve your experience, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506006611-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - Chromebook Audio (Speaker/Microphone) Issues - https://www.asus.com/support/faq/1042766/
[Chromebook] Troubleshooting - Short Battery Life on Chromebook (Fast Battery Drain) - https://www.asus.com/us/support/faq/1050873/
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has very limited memory space and cannot run Microsoft office off on chromebooks. Spend a little more and get a better laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KimberlyD,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize that the limited memory space and lack of compatibility with Microsoft Office did not meet your expectations. We regret the inconvenience this has caused and appreciate you taking the time to provide your feedback.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006838-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Low Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is okay the main problem I have is the audio being so low. I have to purchase speakers for it. This is my first ASUS laptop, I am not sure if this is a common problem with these PCs. Also sometimes it is hard to scroll down a web page.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Miah,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize for the issues you’ve encountered with the audio volume and the scrolling functionality.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507022218-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - Chromebook Audio (Speaker/Microphone) Issues: https://www.asus.com/support/faq/1042766/
Only Worked 2 Says
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 days. After 2 days it couldn't connect to the internet. returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bobby,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize for the connectivity issue you encountered after just a few days of use and regret the inconvenience that led to your decision to return the device.
Your feedback is very important to us, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507022218-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wasn’t what I needed.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a laptop I could use for what I needed. I tried to download specific work apps and it just downloaded as a mobile app which was very inconvenient. I could’ve just downloaded the apps on my phone if that were the case. All in all you get what you pay for so I returned it and got a Samsung laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SydneyR,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize that the device did not meet your expectations and for the difficulty you encountered when attempting to use specific work applications, which ultimately led to returning the device.
It is important to note that a Chromebook operates on ChromeOS, which is designed primarily for web-based applications and Android apps, rather than traditional desktop software found on Windows laptops. This difference in operating systems can sometimes limit compatibility with certain work applications, and we regret any inconvenience this may have caused.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507022218-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week after purchase the virus protection had expired ans it already had trojan viruses.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Meyahh,
We're sorry to hear that the virus protection on the Chromebook expired, and we apologize for the inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506006611-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No Title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RETURNED THIS ITEM. I did not like the screen size.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sonydvdplayer,
We certainly understand your disappointment with the size of the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2506006611-0010] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
ASUS Laptop Screen issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am thoroughly disappointed with this ASUS laptop, which I purchased at Best Buy less than three months ago. After such a minimal amount of use, the screen has completely failed and gone blank, making the entire device unusable. It is unacceptable for a brand-new computer to suffer a critical hardware failure so quickly, especially when it is still well within the warranty period. This lack of reliability is a significant waste of my time and money, and I strongly recommend against buying this model if you need a dependable laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vkalyan,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We're very sorry to hear about the screen failure and the inconvenience it has caused. To further investigate the problem or arrange for repairs, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2507022218-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BLACK SCREEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HAVE HAD THIS ITEM LESS THAN 2 MONTHS AND THE SCREEN WILL NOT RURN ON IT REMAINS BLACK WHILE THE COMPUTER IS ON.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KendrickL,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize for the issue you are encountering with the screen remaining black while the device is powered on. We understand how disruptive this can be and regret the inconvenience it has caused.
To troubleshoot this issue, we recommend performing a Hard Reset which may help restore functionality:
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices etc.
2. Press and hold the power button and the refresh key together for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device
If the issue persists after completing these steps, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or arrange repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507022218-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is very limited on what you can actually use it for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RyanH,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We apologize that the device did not meet your expectations.
Chromebooks run on ChromeOS, a cloud‑based system built for speed, security, and simplicity. Unlike traditional laptops, they rely mainly on web applications and services, with common uses such as word processing, email, video conferencing, streaming, and cloud storage. Extra functionality can be added through apps in the Chrome Web Store and Google Play Store.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006838-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
no fault of PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.decent laptop, chrome OS is garbage. returned for a standard windows PC
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacobP,
Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We apologize that Chrome OS did not meet your expectations and understand your decision to return the device for a standard Windows PC.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006838-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support