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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 349 reviews

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  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-349 of 349 reviews
  • Rated 1 out of 5 stars

    Not for everyone

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    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was okay. It just didn’t allow me to use a certain program.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Madden,

      Thank you for your feedback on the ASUS CX1405CKA Chromebook. We're pleased that the device met your general expectations, and we're sorry it didn’t support the specific program you needed. This may be due to compatibility limitations with the Chromebook operating system, which is optimized for web-based applications and may not support certain traditional software.

      Your input is valued and will be shared with our internal teams for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507022218-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great and affordable laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s already a really affordable laptop but the mechanics once you enter is very easy and able to manage. I personally love chromebooks. The settings are great and easy to navigate through. The way the screen looks is also great, the quality is great. Overall great affordable laptop.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Edging Towards Utilization

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to try different Chromebook out from time to time because I’m very hopeful that one day Google will nail the Chromebook concept. While this is a vast improvement over my last unit I used, it still needs quite a bit of polish to the operating system to make it totally compatible to use as a daily driver. I still prefer a proper file explorer, and a much less convoluted way to share folders and files. That being said, I really do like the look and build of this laptop, and it really does look like a higher tier notebook. The build quality is really good. I am unable to overly flex the keyboard, while pushing the keys with moderate pressure and the display is quite nice. Again, this is surprising because of the product tier. Samsung makes three more higher tiered Chromebooks in this model. What really sets this apart is the inclusion of AI specifically Gemini and it works very well most of the time. I still find myself going back to ChatGPT for my real work, but Gemini is definitely fun to play with right now. If you’re looking for a surprisingly useful Chromebook this one is closer to the mark.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Goconfigure,

      Thank you for sharing your comments regarding the ASUS CX1405CKA Chromebook Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006611-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this purchase pleased with this laptop. Works amazing recommending this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great chromebook

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chromebook is great. Definitely recommend buying, especially when they are on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great everyone so nice and helpful. First time there

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, affordable and easy to set up. Good Chromebook for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Awesome graphics. Terrible camera though

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always glitching I can't even watch a movie or switch in-between screens without it blinking black and white.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MarlaS,

      Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize for the glitches you’ve encountered, including the screen blinking black and white when trying to watch movies or switch between screens. We regret the inconvenience this has caused.

      To help troubleshoot the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507022218-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Chromebook] Troubleshooting - How to fix Display issues with the built-in screen (primary display) of a Chromebook -  https://www.asus.com/support/faq/1042772/ Asus