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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 377 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers find value in the CX14 Chromebook's overall performance, with users expressing pleasant surprise at its speed. The laptop's portability and decent battery life are also appreciated, as is the screen quality. Additionally, the selection of connectivity ports and lightweight design contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 377 reviews
  • Rated 3 out of 5 stars

    Asus chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay. I wouldn't recommend for college, but I think its perfect for highschool. It has a decent storage and other things. At times it is a little laggy and takes a while to start. The camera is okay, nothing crazy. Overall its okay.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear FeliciaG,
      We regret to learn that you are experiencing performance issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506006611-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ-[Chromebook] Troubleshooting - Slow Performance  https://www.asus.com/support/faq/1049593/ Asus

  • Rated 5 out of 5 stars

    Great in store experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by helpful sales person. Very happy with Chromebook

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Chromebook

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the chromebook for my nephew and he loved it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ASUS-CX14 14" FHD Chromebook Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A user manual would be most helpful for first time Chrome Book users. Frequent questions and answers, and troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent, reasonably priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had known chrome book is not supported for some apps, I would not have gotten this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get what you pay for

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop for browsing the internet. Not compatible with Microsoft office apps and Best Buy employees sold the software with the laptop without warning about this.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Apt124,

      Thank you for sharing your experience with the ASUS CX1405CKA Chromebook. We sincerely apologize for the inconvenience caused by the incompatibility with Microsoft Office applications and the lack of clear communication at the time of purchase.

      Chromebooks run on Chrome OS, a lightweight operating system built for internet use. It does not support traditional desktop software such as Microsoft Office apps, but you can access Office through the web versions (Word, Excel, PowerPoint) or use Google Workspace apps, which are fully compatible.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006611-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Worked great......just not for Crucut.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop had a nice look to it. It was very fast when trying to accomplish tasks. I ended up returning it to the store because the sole purpose of purchasing this laptop, was not compatible with a chrome book. I have had Asus products in the past and like them. I have no doubt this would have worked, had the program been able to be used.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lucas W,

      Thank you for sharing your comments regarding the ASUS CX1405CKA Chromebook Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Having returned the laptop, our hope is that you were able to obtain a replacement that is compatible with the software you're using.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006838-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    One of my better purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this bargain. Liking that it is a bit larger than last Chromebook

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price it was on sale kept watching it was school

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asis chromebook review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Awesome price. Exactly what I was looking for. Far exceeds my expectations

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed, Screen quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Big and light

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS cx14 Chromebook has been a great addition to my family's laptop collection. My son had an OLD ASUS Chromebook that lasted years. It just recently stopped charging (user error). But my son has LOVED having an updated version of his favorite computer ever. One of the best parts of this computer is the price point, you can't beat that price for such a fastt and efficient computer. We love the color of this computer and that fact that it can fold open with ease. The ports also are nice for all the things you need to plug in! We also love that the battery lasts "forever" according to my son. He can do all his work and watch his shows without having to charge in between. We also found it to charge extremely quick when plugged in. It's very light which is ideal for my son, but so far very sturdy. I. Not worried about it breaking or crack even when he is at his craziest. Plus the screen feels huge! All in all I highly recommend this Asus Chromebook for your work or personal use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Practical

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hadn’t had it long enough to comment. So can’t say yea or nay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for school, work, or any other projects!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Daricag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but I would like to have a bigger screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for peice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for 16 year old and she loves it uses it for school

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is above average Chromebook for the price, but doesn't have a numeric keypad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reventado

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, I am recommending, I use every day …

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    chromebook laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product; it was a great gift for a middle school student

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable computer for basic use. Email, word documents

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JessicaH,

      Thank you for sharing your feedback on the ASUS CX1405CKA Chromebook. We’re glad to hear that the device has met your expectations for everyday tasks and we hope it continues to deliver smooth and reliable performance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506006611-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus