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Customer reviews

Rating 4.5 out of 5 stars with 166 reviews

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  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 166 reviews
  • Rated 5 out of 5 stars

    Chrome book

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my daughter’s school work and it’s a great size too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast and reliable CB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Chromebook, great for students or teachers...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It is a Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chromebook is great for the price but the Wifi and Internet conectivity stopped working within 6 months.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gerardo,

      Thank you for sharing your experience with the ASUS CX1405CTA Chromebook. We are pleased to hear that you found the device to be a great value for the price. However, we sincerely apologize for the inconvenience caused by the Wi‑Fi and internet connectivity issues you experienced within six months of use.

      To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506000487-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Chromebook] Troubleshooting - Wireless Network Problems on Chromebook -  https://www.asus.com/support/faq/1049943/ Asus

  • Rated 4 out of 5 stars

    Solid Chromebook Plus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great value for the money. Got on sale, so saved $100.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great except for the battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything so far but the battery life. Seems to run out faster than my old machine did.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JacobZ,

      Thank you for sharing your experience with the ASUS CX1405CTA Chromebook. We are pleased to hear that you are enjoying many aspects of the device, and we sincerely apologize for the concern you’ve encountered with battery life.

      To help optimize performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506000487-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Chromebook] Troubleshooting - Short Battery Life on Chromebook (Fast Battery Drain) -  https://www.asus.com/us/support/faq/1050873/ Asus

  • Rated 5 out of 5 stars

    Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!! Service everything I was looking for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Is this really a Chromebook pro?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its brand new but for some reason it lags. The primary reason people buy Chromebooks is for web browsing right???!?

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear FedExguy,

      Thank you for sharing your experience with the ASUS CX1405CTA Chromebook. We sincerely apologize for the system performance issue you’ve encountered and for the inconvenience this has caused.

      To help address the problem, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2508017879-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Chromebook] Troubleshooting - Slow Performance on Chromebook:  https://www.asus.com/support/faq/1049593/ Asus

  • Rated 4 out of 5 stars

    Quality for the Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Purchase. Not the Best Buy...but a quality buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Chromebook

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately i returned the item for a smaller screen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Chromebook

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice chromebook.The sale price should be lower around 250-350 USD.Over Price

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MubyBrown23,

      Thank you for your feedback on the ASUS CX1405CTA Chromebook. We're glad to hear you find it a nice device. We understand that pricing is an important consideration, and we appreciate your input. Your comments will be shared with our product team for future evaluation.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506000487-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Cool Chromebook, Great Price, Faulty Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Chromebook was nice, but we got one with a keyboard problem. Best Buy took it back without hassle, so that's good, but I think with a product designed to be as lean as it can get, you're bound to have some that have issues. The paradigm of these Chromebooks is still really useful.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Pricygoldnikes,

      Thank you for your feedback

      We certainly understand your disappointment with this Chromebook and the inconvenience this may have caused if you experienced a keyboard problem. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The keyboard problem a random. ASUS provides warranty coverage for the product.

      If you need further assistance with this Chromebook and other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    More Than Just a Chromebook Laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since COVID in 2020, one of my younger daughters have used Chromebook laptops and to my amazement, she has always been able to do all of her school work on them. But she also uses it for her artwork as she is very talented in that regards. Until recently, I couldn't imagine being able to do as much as she can. However, other than playing games and editing videos, I currently can do most of my work using just a Chrome browser in any computer. And I'm talking about using Microsoft Word, Excel, and other tools as part of Office 365. What does that have to do with this laptop? If most of what you do in a computer is browsing the Internet, using Office or Google Docs, you may not need anything more powerful than this Asus Chromebook. Differently from my daughter's aging Chromebook which came with a Celeron CPU, this one comes with an Intel Core 3 which is very good for this type of laptop. The only downside is that it is mostly cloud based, but isn't most things you do in the clouds nowadays? And yes, it supports many apps offline. The 128GB SSD drive is not that much for some people, but most of us have access to online storage and will not need more than what it comes with. The resolution is only 1080p but in my opinion, it is adequate for a 14-inch screen. No complaints there. Performance is way superior to what my daughter had. Besides the 128GB eMMD drive which is four time as big, the RAM is double that at 8GB. As for battery, it lasted 3 whole mornings with a single charge and unplugged. It was impressive, even for a Chromebook. AI has become a major thing in our family and my wife and my daughter both love NotebookLLM to study school subjects and to learn new medical studies to keep up to speed with recent researches. I do use Gemini for work related tasks. So, an AI focused laptop only makes sense for us. Overall, I find it well built and an excellent value for the price. I gave it to my daughter and she is very happy. She also liked the size, camera, and overall look. While she prefers a tablet for her artwork now, she said that this is perfect for school and play. We all agree.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good value Chromebook in the mid-tier price range

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS CX14 builds on ASUS' previous successful Chromebooks. Out of the box, it doesn't break any molds or set any revolutionary standards. It maintains the sleek and compact modern design language. The build quality seems decent but truly only time will tell. I have had laptops that seem solid suddenly fall apart at the seams while ones that I were absolutely certain would fail have far outlasted their intended lifespans. In terms of specs, the CX14 is solid. It's got enough RAM and storage for the average person and especially on ChromeOS. The display is satisfactory. It is 1080p. The brightness is usable indoors without much sunlight but anything more and it struggles quite a bit. I think this does help its battery life. Battery life is rated at 10 hours. I was not quite getting that much but still fairly close which is fairly average in terms of battery life for a Chromebook. The port selection was solid. In addition to the USB-C, there is an USB-A and HDMI. As much as I do believe USB-C is the future, the transition seems to be taking a LONG time. In the interim, it's great to have the other ports. The ASUS CX14 Chromebook Plus is a good option if you are looking for a mid-tier priced Chromebook. It is a fairly crowded competition. Chromebooks have an interesting place in the market. I actually used to be a huge fan of Chromebooks in the past. They used to be dirt cheap. Chrome was a good browser back in the day. For people who really want just web browsing and basic productivity tasks that they were fine with using Google apps for and everything being cloud-based, then it made sense. Now there are Chromebook Plus lines that are meant to be more premium in terms of features, storage, processors, etc. with increased pricing while there are now budget laptops at similar prices with a more robust OS. Chrome has also fallen behind as a usable browser and limited extensions. If you are fine with ChromeOS and all its limitations, then the ASUS CX14 is a fine option.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Excellent Chromebook with Google AI!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS Chromebook CX14 is our second Chromebook and it came with very decent configuration of 8GB memory, 128GB eMMC, Intel Core processor and 14" FHD Chromebook Plus Laptop with Google AI. Setup is very easy and able to login with my google account. This laptop runs on ChromeOS which is fast and secure operating systems from Google with built-in applications like Gemini, Gmail, Google Docs, Photos, YouTube and much more from Google eco system. With 2X faster intel core processor and double the memory / storage, this Chromebook has much better configuration than my previous Chromebook which was slow while using applications. The battery life is really good and lasting up to 10 hours of usage. With Google AI Gemini, i was able to utilize AI features to compose emails, create content for websites and get many other contents with power of AI. I was able to get Gemini Advanced and 2TB of storage for 12 months at no cost due to Chromebook plus purchase. Also, it allowed me to sign up 3 months of YouTube Premium without any additional cost. This Chromebook is very lightweight and it is easy to carry around. The 14" FHD is perfect size and resolution to do most of the day to day tasks. It has many ports including 1 Audio Jack, 1 USB 3.2 Gen1 Type-C and 1 USB 3.2 Gen1 Type-A. There is nothing to worry about virus as Chromebooks have never had any sort of virus due to the tight security and privacy controls built-in with the operating system. I was able to install Microsoft O365, Adobe Photoshop for photo editing and able to play games without any issues. I can do most of the tasks in this Chromebook and really impressed with the build quality as well. This is one of the good Chromebook with AI features and really good configuration.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Fantastic value Chromebook, with AI Premium too

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus CX14 Chromebook Plus is a great little laptop. I love Chromebooks in general, and this is not my first Chromebook from Asus, either. What sets the new CX14 apart from the previous models I've reviewed are the latest Intel Core 3 processor (the N355) and a 12 month subscription for Google AI Premium included. The cost for 12 months of AI premium is more than half the MSRP of this Chromebook, and the 2TB AI Premium subscription can be shared with all of the devices on your Google account so it kind of pays for itself from the get-go. #Unboxing# The Asus CX14 comes in a pretty standard laptop box. The only thing I found notable in the packaging of the device was the charger (a pretty standard USB-C 45W charger) was just kinda banging around in the side pocket of the box. Before I opened the box, I was a little concerned from the charger rattling around. Nothing was damaged though. Just a little odd that it wasn't better secured in the packaging. Otherwise, the CX14 feels like a step up from the extreme budget model laptops with decent fit and finish. It has an HDMI port, 2 USB-C ports with DP Alt-mode, a USB-A port, and a headset 3.5mm jack - all on one side of the device. The other side of the Chromebook has a kensington lock port. #Using the CX14# The Asus CX14 exceeds pretty much any expectation that someone might have for a budget laptop, though it might be better to say that it meets the expectations of a veteran Chromebook user. The big step up from cheaper devices is the quality of the display. This is 1080p/FHD display using a panel that's a step up from the standard TN panels you see on cheap windows laptops. I'm not sure whether it's IPS or VA, but it's got great viewing angles and gets more than bright enough for a well-lit indoor school/office environment. I'm not sure it would be bright enough for a day at the beach, but I wouldn't expect that from a device at this price point either. The performance is very good - it only has eMMC storage rather than a full speed NVMe SSD, but with Chrome OS you really don't need high performance storage. You're presented with the standard Perks screen after logging in the first time, so it was easy to take advantage of the 12 months of AI Premium 2TB for free. If you're already subscribed, it just pushes back your billing date by 12 months. If you're on a free trial already, it cancels the existing trial to put the new 12 month plan in place. Once you have AI Premium, you get access to Gemini 2.5 Flash and 2.5 Pro. You can get to them by clicking the Google key (same location as the windows key on a standard keyboard) and tapping Gemini. Flash is very fast and responsive and does a good job with most questions. It even wrote a 2 page story about my twin boys being a Jedi Padawan and ship engineer. Pro is used more for 'real' research and coding. Really the only quibble I have with the CX14 is the lack of a backlit keyboard. It's not advertised as having one, and I'm not sure I'd truly expect it at this price point, but honestly the rest of the laptop feels so nice that I was surprised that it didn't come with backlit keys. #Final thoughts# I'd recommend the Core 3 model of the CX14 to anyone looking for a step-up Chromebook for back to school season. It's priced well for the features it gives you, and the 12 month subscription to AI Premium with 2TB of cloud storage is a fantastic deal for users embedded in the Google ecosystem.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Is a good starter.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook is not what I expected coming from an Apple product.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lisa,

      Thank you for sharing your experience with the ASUS CX1405CTA Chromebook. We understand that transitioning from an Apple product can feel quite different, and we're sorry to hear the Chromebook didn't meet your expectations. Your feedback is important to us and will be passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2508017879-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Bad WiFi system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wi-Fi keeps disconnecting and that holds on work. Not worth it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Luk1,

      We are sorry to hear about the Wi-Fi issues you’re experiencing with your ASUS CX1405CTA Chromebook, and we apologize for the inconvenience caused.

      To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at  https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511024530-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Chromebook] Troubleshooting - Wireless Network Problems on Chromebook:  https://www.asus.com/support/faq/1049943/ Asus

  • Rated 2 out of 5 stars

    No Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it but the Bluetooth doesn't work. Really disappointed.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PaulC,

      Thank you for your comment.

      We certainly understand your disappointment and the inconvenience if you are experiencing issue connection through Bluetooth. In order to establish a Bluetooth connection successfully, ensure the Bluetooth device is working properly, battery has ample amount of charged life and is being recognized or detected. Also, check inside Settings if Bluetooth was enabled and the device was paired and connected successfully. Furthermore, ensure this Chromebook is running with the most current OS update. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
      Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Best Chromebook Yet!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the ASUS CX14 14" FHD Chromebook Plus for a few weeks now, and overall, I’m very pleased with the experience—especially for the price. The 1080p screen is one of the first things that stood out to me. It’s bright, clear, and crisp, making web browsing, videos, and basic productivity tasks easy on the eyes. Whether I’m catching up on YouTube or editing documents, the display quality is definitely a win. The speakers are also surprisingly good for a Chromebook. They’re louder and clearer than most Chromebooks I’ve used before, which is a pleasant surprise. That said, I still prefer to use an external speaker or headphones for better audio quality when watching movies or listening to music, but these built-in ones are more than serviceable for everyday use. Performance-wise, this Chromebook is perfect for casual tasks like browsing, video calls, email, and streaming. It’s not built for heavy multitasking or high-end apps, but it handles daily use with ease. The battery life is excellent—easily lasting through a full day of work or school without needing a charge, which is a major plus. I also appreciate the build quality. The laptop feels sturdy and well-made, not cheap or flimsy. I’ve taken it on a few trips already, and it’s held up well in a backpack with other gear. Overall, if you’re looking for a reliable, travel-friendly Chromebook for casual use, the ASUS CX14 is a solid choice.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A great value chromebook

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a laptop for web browsing or note taking for school (using Google docs, etc.), and are on a budget, the ASUS - CX14 14" FHD Chromebook is definitely something to consider. For the price, you really can't expect many of the top features that come with a higher end laptop. But you will still have a laptop that is compact, somewhat lightweight, and has a decent battery life. The ASUS - CX14 14" FHD Chromebook does come equipped with an HDMI port, usb-c, and USB ports. The HDMI connections is great for in-class presentations, or if you want to connect to a projector at home. I actually like to keep the ASUS - CX14 14" FHD Chromebook next to my bed for whenever I have to check an email, or do some quick web browsing. Lets face it, chromebooks are not what you want if you plan to keep thousands of files on your computer. They are a cludbased system, which is perfect for me because I use Google products almost exclusively for my work and research. Even while in school, I used Google Docs to take notes and do most of my work. For the price range, and understanding what this laptop is, I would say that the ASUS - CX14 14" FHD Chromebook is a great value!

    I would recommend this to a friend