Customer Ratings & Reviews
- Model:
- CX3402CVA-I5128
- SKU:
- 11288020
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
great purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.slim and fast....i like it a lot. The price was right and it performs as I expected.
I would recommend this to a friendNo Backlight For Keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this and while it seems to function flawlessly the misinformation about it having a baklit keyboard is pretty dissapointing. The grey and white already dont make it the easiest on the eyes and not having a backlight is basically a deal breaker. It's a shame because other than that it seems like a really nice machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shawn M,
On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the device specifications. This is not the quality of service we aim to provide, and it's not representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
As we reviewed the device specifications, we discovered that this model Chromebook does not have a backlight keyboard. Please refer to the link below for specifications.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2406036413-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.bestbuy.com/site/asus-chromebook-plus-cx3402-14-laptop-with-google-ai-intel-core-i5-1335u-8gb-memory-128gb-ssd-pearl-white/6570142.p?skuId=6570142