Customer Ratings & Reviews
- Model:
- CX3402CVA-I5128
- SKU:
- 6570142
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the ASUS Chromebook Plus CX3402's long battery life, smooth and fast performance, and vibrant 14-inch touchscreen. Many appreciate its lightweight design and ease of use, finding it perfect for portability and multitasking. The sleek design and competitive price point also receive positive feedback. Overall, users highlight its ability to seamlessly handle various tasks.
This summary was generated by AI based on customer reviews.
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is good quality. I highly recommend it
I would recommend this to a friendMs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was shopping for a new Chromebook and I found that the first person at Best Buy way very helpful. But, completing the transaction was a bit of a challenge. They were more pushy about selling their extra add ons than making sure that the customer was happy with their purchase.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maria M,
Please accept our apologies for the experience you had during the purchase of your device in-store. This is not the kind of experience we want our customers to have with our resellers. To file a formal complaint, we recommended contacting BestBuy customer service at 1-888-237-8289.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2406036413-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nice laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a present. The birthday girl is happy. Upgrade from 4 year old Chromebook
I would recommend this to a friendWorks great.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had exactly what we needed. Looks nice. Shipped quickly.
I would recommend this to a friendGreat Color
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color and size. Asus stepping there name up!
I would recommend this to a friendAsus Chromebook Plus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this chromebook. My only objection is that it is quiet heavy
I would recommend this to a friendIt's ok - Touchpad is stiff
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would have better performance and response for an i5 8gb ram but this was just ok. Did not like the stiffness of the touchpad either.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jerome S,
Thank you for sharing your comments regarding the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406036413-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Screen size, Touchscreen
Powerful processing, power sipping productivity
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TL;dr It is a solidly built machine with a comfortable keyboard and nicely finished touchscreen. The keyboard is not back lit and the touch pad is a little sensitive, without adequate palm rejection. Full review: I was looking for something light and compact to web surf and use with email. I’d looked at tablets, like the iPad, but the keyboard docks added to the price and were not as comfortable to use. I wanted a higher powered Chromebook as I sometimes have to jump into an online spreadsheet for work in the evening. This saves me the trouble of having to get up and switch machines. I didn’t want the processor to slow me down. I also found the build quality of this machine seemed to be more solid than the cheaper Chromebooks I looked at, while still being exceptionally light. The screen and the keyboard are the perfect size at 14”. It’s small enough to fit easily on a hotel desk, but also large enough that I don’t need to get out my reading glasses. The camera has a relatively narrow angle such that I fill the image when sitting at a comfortable distance from the screen. Therefore, conference calls for my volunteer activities can be taken comfortably on the couch. The ASUS machine has a satin finish touch screen which hides fingerprints well. It also avoids reflections in direct sunlight, which made the machine very useful to use in the car, while someone else was driving. After I brought it home, I found there’s more to like about Chrome OS than I expected. I can run Android apps, including MLB and Nord VPN, but still have a full size browser when I need it. I can use the VPN to more easily hide my location from streaming services. Google Docs and Sheets have all the web functionality and are not limited to being apps as they are on the iPad. This lets me take advantage of Google’s AI functionality and in-app templates more easily. They operate at the same speed as on my work machine (a 12th gen i7 with 16MB of RAM). The Chromebook does not get hot, even when it’s been sitting on my lap for a while. It takes ~ 1 hour to charge from a 45W USB charger. It comes with one, but you can use any of the generic ones without any issue. The charge lasts about 6 hours of continuous use. As the machine hybernates when the lid is closed, the battery can last much longer than that, if you’re moving between classes or meetings. If you use Google Docs for note taking, this machine can be ideal.
I would recommend this to a friend - Pros mentioned:Battery life, Processor speed, Screen size
Great Chromebook
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this ASUS Chromebook plus. It replaced an older Chromebook that I gave to my kids because it was slowing down. They can use that one for games and schoolwork. Having a brand new one with the Core i5 is great. This thing flies (I'm writing my review on it) and multitasks with no issues. The battery life is great. I haven't charged it in a week and it's still going. I'm what I'd call a light uer. Just some searching, shopping, email, etc. The standby time is great, too. From one night to the next it drops at best a few percentage points. Set up was easy, especially if you already have a Chromebook. Everything loaded after signing in with my Google account. My extensions loaded, but I had to sign into them. No biggie. The keyboard and trackpad are great. I do wish that it had a backlit keyboard, but I don't knock it for that. If it's a must have for you, then know that this doesn't have one. The screen is nice and clear and the touchscreen works exactly as you'd expect. I've used some touchscreen laptops that don't seem to register all your touches, but this one has gotten them all. It's a great machine and I'd recommend it to anyone.
I would recommend this to a friend - Cons mentioned:Operating system
Not what I thought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. I am not used to Chromebook opp-orating system though so hopefully I will get some training.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew G,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. You can find a link to the user manual below that provides more information about the Chromebook. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405030823-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great system, slightly heavy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for what i needed. Great screen size but heavier than i expected.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ray W,
We are pleased to hear that you are satisfied with the Chromebook. It is our hope that the device continues to operate normally and that you enjoy using it. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406036413-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not recommended for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this again. It hangs up on web pages and it gets hot, assuming it is the battery that's getting hot. I should have returned it, however I have passed the time frame to do that. I have a smaller Asus Chromebook that was fantastic and only paid $99.00 for it about 3 years ago, it just did not have enough memory.
No, I would not recommend this to a friendTrash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt even make it 90 days before it completely died.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BermudaCat1,
We’re sorry to hear that your ASUS Chromebook stopped working and apologize for the inconvenience this has caused. To address the issue, we recommend performing a Hard Reset, which may help restore functionality.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices etc.
2. Press and hold the power button and refresh key for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device
If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408022330-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - Chromebook cannot power on - https://www.asus.com/support/faq/1042742/
- Pros mentioned:Processor speed, Screen size
Beautiful off white color but no exterior texture
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power of this Chromebook is phenomenal and once the Google ai is incorporated in the next Chromebook update or sooner, will be able to to more fully utilize the immense power of this latest intel cpu. The thinness and svelte weight of the overall unit make it a pleasure to lug around. I do wish it had a more textured exterior but the beautiful Pearl white is stunning. The camera is really great for zoom/video meeting and overall for general picture taking. The speakers are above average and make sound reproduction very very good. The screen is more than sufficiently adequate in most lighting situations. The screen it self is easy to read given the integrated gpu. The full sized hdmi port is also a nice plus to have to output to larger screens. The thunderbolt ports are great for additional connectivity and charging options. The wifi 6E is also easy to use if you have a supported router and the speed and ease of connectivity is so far flawless. My only complaint is the touchpad which is not very accurate especially the click featur, maybe too much plastic on the surface is cause the jerky movement. Otherwise I would give this 4.5 stars even with the lack of a backlit keyboard…the specs online says yes and others say no but it is not present.
I would recommend this to a friend Not worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money.Get a better one i had to. Bring that 1 back and get my surface pro 13.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2408022330-0005] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
If an order get's lost, guess it's your fault
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this on Nov 29th and it's now Jan 21st. I have not received this laptop, and BestBuy will not help me cancel the order. They just leave it hung out in outer space. F- Customer Experience, shame on BestBuy
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JonS,
Thank you for your feedback.
We certainly understand your disappointment with the quality of your recent customer service experience with your seller and the inconvenience this may have caused. Hopefully, you have received the laptop. If you need further assistance with the Chromebook, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Software problems...Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a problem running pre installed Gemini and Geek Squad could not get it to work so they suggested I try a different computer. Exchange was flawless!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Philip S,
We sincerely apologize for the issues you've faced with the Chromebook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the device, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408022330-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Never showed up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a rip off, I’m never buying anything from Best Buy again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2408022330-0004) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Not our cup of tea
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked okay but it didn't work for us and we returned it for an HP.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LB Runner,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Although you have returned the Chromebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408022330-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Processor speed
Powerful Chromebook setup as a traditional laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is your Dad's Chromebook. This Chromebook Plus really comes off as a traditional laptop more than any other Chromebook I've seen or interacted with. It has no touchscreen, so of course it doesn't fold all the way over into a tablet form factor. What it does have is a very good processor and memory for a Chromebook, it runs everything very fast and snappy. Media consumption on this Chromebook is very good, and it runs for a long time when viewing Youtube, media content via the Chrome Browser, or through the mobile apps if they are allowed to run on the hardware, not all are. The size of the storage is fine for a device that is more useful for streaming or cloud connection then storing or running large games, programs, or files. I tested the mobile versions of some games I have and they all performed well on this Chromebook Plus, but the best gaming was when using Chrome browser to play Xbox Game Pass Ultimate Cloud Gaming with a Bluetooth Controller. It was very smooth and an easy way to play console games away from the Xbox on a lower power device. I would recommend this as a powerful yet flexible Chromebook experience on a very familiar traditional laptop device.
I would recommend this to a friend