Customer Ratings & Reviews
- Model:
- CX5601FBA-I3128
- SKU:
- 6503862
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the smooth touchscreen, large screen size, and ease of use as significant advantages. Many also praise the long battery life and generally positive performance. While some find the device a bit heavy, the overall feedback points to a positive user experience. The price point is also frequently cited as a strong selling point.
This summary was generated by AI based on customer reviews.
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this laptop for my son to use while in high school.
I would recommend this to a friend- Pros mentioned:Touchscreen
Great Affordable Chrombook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop which I purchased for my husband. The 2-in-one option is convenient and the lighted keyboard is cool. He is very happy with this Chromebook.
I would recommend this to a friend Can't access remotely. Returned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer for my elderly Mom thinking it would be easier for her to use. What a nightmare. There is no way to set up unattended remote control in a Chromebook. Not even in Chrome. My Mom has vision & cognitive issues that make it almost impossible for her to provide ID numbers. So the "much simpler" system has been replaced by an elderly Surface Pro 5 that works a treat.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Linda P,
Thank you for sharing your comments regarding the ASUS Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2212004141-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Touchscreen
Great laptop/ Tablet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop/ tablet. It's perfect. I love it's light, and touchscreen, and can turn into tablet. It's very convenient.
I would recommend this to a friend - Pros mentioned:Processor speed
The best chromebook I’ve ever owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, simple, and with the proper USB-C docking station, it runs four screens.
I would recommend this to a friend Touch screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 Stars would be 5 stars if the touch screen would stop appearing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesS ,
We regret to learn that you are experiencing touchscreen issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2212022513-0005).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042782/
keyboard light dead right out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard backlight was DOA. SO disappointed. It shows on the screen the bright and dim, but the keys do not light up. It never worked right out of the box. I will not be buying another asus computer again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the keyboard backlight issue you've faced with the Chromebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000030-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1050070/
- Pros mentioned:Processor speed
oldmantechsavy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good screen with good resolution, fast can keep up with high speed inet
I would recommend this to a friend Asus 16" Chromebook!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson was very knowledgeable and helpful. He understood what I needed. He spent over an hour or more explaining all the features of most of the computers I was looking at. Definitely would recommend any if the techs!
I would recommend this to a friendChrome book
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not work for me at all do I had to return it. I realized I needed a different product like the HP laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christine P,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. It is our hope that you were able to return the device for a replacement that meets your needs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2208000030-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Weight
Fantastic Item at a fantastic price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing bad about this chromebook is its weight!!
I would recommend this to a friend VERY DISAPPOINTED!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes with this purchase, but it is going back to the store. The onscreen keyboard won't switch to the attached keyboard no matter what I do! I have tried restart, hard start, powerwash. The accessibility options say the OS keyboard is not on, BUT IT IS! And there are NO OPTIONS to change it in settings to the laptop keyboard. Why would anyone make a laptop with keyboard that only acts as a tablet? The attached keyboard is USELESS. A BIG WASTE!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Unhappy,
I'm sorry to hear that your keyboard having issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you did all trouble shooting steps and the issue is the same ,we also understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2212004141-0006) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Stay cinnected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a phone. Thought it was more laptop! Not so great!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear buyer,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number ( N2212022513-0002) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Not compatible with Windows apps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your a Windows person stay away from chromebook. It's like a big android phone and not compatible with Windows apps. Can only download apps from Google play store. Very limited.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sherry B,
We regret to learn about your disappointment with the Chromebook. We understand that it's not what you expected, and we sincerely apologize for that. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Chromebook uses the Chrome Operating System which doesn't support the installation of Windows software. However, the Chromebook does support Android apps. It also has access to a wide range of web apps, making it a versatile platform for productivity and learning. In the FAQ link below, you can learn more about Chromebooks.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2208000030-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1045666/
Lacking compatibility
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Running the chrome OS really hampers what this machine can do. Numerous drivers would not properly install or initialize on this device
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert W,
Thank you for sharing your experience with the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The Chromebook uses the Chrome Operating System which doesn't support the installation of Windows software. However, the Chromebook does support Android apps. It also has access to a wide range of web apps, making it a versatile platform for productivity and learning. In the FAQ link below, you can learn more about the Chromebook.
If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000030-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1045666/
Asus Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product from Bestbuy and within 6 weeks, the chromebook is not switching on without the power adapter. It always says battery is FULL. But not turning ON. I am very upset with this product. I am looking for support from Bestbuy/ Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EsaimaniB,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
trash
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst laptop I ever bought. I turn it off, but it never can be turned back on, and I keep taking it back to the store to fit
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Miranda R,
We sincerely apologize for the power issue you're experiencing with the ASUS Chromebook and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot this issue, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices etc.
2. Press and hold the power button and refresh key for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2212004141-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042742/
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this one evening, went home and set it up completely, no problems at all with it until the next morning it wouldnt power on. Brought it back that day, the rep thought it was probably the charger. I returned it and purchased something else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DeborahE ,
I'm sorry to hear that your product is not powering on . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2212004141-0005) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Touchscreen no good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything else on this laptop is exceptional. The touchscreen glotches when adjusting.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the touchscreen issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000030-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042782/
- Cons mentioned:Operating system
Disappointed returned item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer was nice but careful with the os system google needs a lot to compete with microsoft. Lot of apps not compatible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JulianM,
We're sorry to hear about the undoetunate experience you had with theis model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support