Customer Ratings & Reviews
- Model:
- RTAX86U
- SKU:
- 6443999
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Dual Band WiFi 6 Gaming Router's extensive range and ease of use, with many praising its improved coverage and strong signal. Positive feedback also highlights the router's generally easy setup and solid performance. While some users experienced occasional connection issues and noted the higher price point, the majority of reviews were favorable.
This summary was generated by AI based on customer reviews.
Fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Wifi box is recommended to have for gaming like streamers.
I would recommend this to a friendPretty good router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out excellent, but have had to reset frequently when streaming tv shows. All other devices seem to be fine (we have 7 devices). Have not had time to go in and tweak the setup to see if I can resolve that way.
I would recommend this to a friendDidnt even last 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just after 13 months the router wasnt working, out of no where it turn off and wouldnt turn back on. For a 300 dollar router I would expect better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Doubles,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. We recommend to do a hardware reset by pressing and holding the reset switch with a pin for about 10 seconds and try connecting it to another known good surge protector and AC outlet. If this was already performed to no avails, we recommend sending the router in for warranty service. A RMA number is required to send the product in for service. For more information about RMA, please go to: https://www.asus.com/us/support/article/818.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Solid Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have only owned the router about a month, but have owned Asus routers for years. So far so good. Very happy with the RT-AX86U so far.
I would recommend this to a friendDecent upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a few issues with coverage through walls but nothing too bad. Family of 4 and we stream everything and I work from home. Overall I’m pretty happy with it.
I would recommend this to a friendAbsolitely amazing performance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic router paired with Nighthawk CM2000 modem on xfinity. Getting advertised speed finally.
I would recommend this to a friendAsus RTAX86U Dual Band WiFi 6 Gaming Router, 802.1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus RTAX86U Dual Band WiFi 6 Gaming Router, 802.11ax, Mobile Game Mode, Free Internet Security, Mesh WiFi support - Black
I would recommend this to a friendBest router for a mid size home
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Home Wifi6 Router I've ever owned. Set it up as a wifi mesh and now my while house gets at least 50 mbps or above speed.
I would recommend this to a friendSecure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, haven't had a security issue. Much much better than TP-Link AX series.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Huge difference from anything we have ever had B4. The App. Lets you do everything you would ever ask for
I would recommend this to a friendOk so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wifi router so far is meeting expectations. However I would like to see still a more powerful signal given my home is not that large and I should never not see the dead spots I have
I would recommend this to a friendGreat value for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great router to create a WiFi mesh with! Great WiFi strength on both the 2.4 and 5 Ghz bands, dedicated back haul.
I would recommend this to a friendDecent Router but fails in Range.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router performs quite well. The only reason I am giving it 3 out of 5 is due to its range. We have a 3100 sqft house that is fairly tight with 3 floors and this router sits right in the middle. We had a similar issue with our previous router that was 6 years old so we thought with this newer technology the range would improve - but it didn't. This should not be that difficult of a problem to solve - or at least have a suitable extender that actually works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear mlopic,
We're sorry to hear that you are having WIFI range issues with your router. It's unfortunate that it does not meet your expectations, this is absolutely not the experience we want you to have and not the quality of service expected from ASUS. Have you tried to update the firmware of router to the latest? Please follow the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2108015343-0005) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooing - https://www.asus.com/support/FAQ/1030608/#:~:text=For%20the%20best%20wireless%20signal,metal%20obstructions%20and%20direct%20sunlight.
Good speed but a number of problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router is fast but it has a number of problems. 1. Stability problem. Every few days it'd lose its ability to connect to the internet. Will work after reboot. So I schedule it to reboot each morning at 4 am in the administration section. But, that introduced another problem. 2. After each reboot it would reset the DDNS server hostname back to www.asus.com rendering AiCloud useless. AiCloud relies on DDNS for one to access the 'cloud network files' from outside. If DDNS is not working, then AiCloud does not work. I tried to use www.asus.com as its DDNS but it's not reliable either. It does not update the router's IP assigned by Verizon frequent enough. Therefore, whenever Verizon changes the router IP, www.asus.com DDNS is still using the old out. Again, that renders AiCloud not working. So I changed to www.no-ip.com. That works better except now it get revert back to www.asus.com whenever the router reboots. Very frustrating. 3. AiCloud is not functioning consistently. On some day it will show all Samba networked PCs, but on other days it would not. You can never count on able to access your 'cloud' files remotely. Sometimes you can access files on your PC, sometimes can't. You can never predict when it will act up. Basically, AiCloud just does not work. So don't count on this feature if you are buying cause it suppose have a home cloud feature. Just does not work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BestNotBuy,
Please allow us to apologize for the inconvenience you are expereincing with AiCloud and Internet connectivity issues. We do value our customers and take negative customer service experience very seriously. Have you tried updating the firmware? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2111022545-0002) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030641/#:~:text=When%20your%20wireless%20device%20is,the%20Wi%2DFi%20is%20disconnected.
Great Router, never but Netgear again
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good, powerful router if you know how to use it and understand the technology a little.
I would recommend this to a friendGood router
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent range and speeds. Set this up with another older asus router and the mesh speeds are great.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been very good so far! Their have not been any issues.
I would recommend this to a friendReliable Router with Future Proof Features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Router with modern future proof features. I needed a router with a 2.5gbps WAN port and this has one.
I would recommend this to a friendGood purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Our local internet service is the worse but it’s working. Hard to set up
I would recommend this to a friendAwesome router. Tons of features.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great router. Has awesome features and supports a custom firmware (Asuswrt-Merlin).
I would recommend this to a friend