Customer Ratings & Reviews
- Model:
- RTAX86U
- SKU:
- 6443999
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Dual Band WiFi 6 Gaming Router's extensive range and ease of use, with many praising its improved coverage and strong signal. Positive feedback also highlights the router's generally easy setup and solid performance. While some users experienced occasional connection issues and noted the higher price point, the majority of reviews were favorable.
This summary was generated by AI based on customer reviews.
Very disappointing in build quality!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this! I paid top dollar for it when it came out, and it didn't even last 2 years. Of course there is no warranty on it, so off to the trash heap it goes.
No, I would not recommend this to a friendTerrible Asus Router
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This crappy ASUS router lasted less than 2 years before completely dying. It worked intermittently for the last six months and failed completely last night. Screw Asus.
No, I would not recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router is good but the app doesn’t work all the time.
I would recommend this to a friend- Cons mentioned:Connection
Constant dropouts.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant drop outs. This thing was so bad. I was hoping to be able to have more configurable security, but even those settings were not working properly. Regarding the dropouts, it is device by device with no rhyme or reason. I researched settings and found out that ASUS is known for this dropout problem. This is getting returned less than a week after I got it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with connection on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ to resolved these issues. Here's the link: https://www.asus.com/us/support/FAQ/1030645/. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Instant Guard feature is broken. Maybe they'll fix with a firmware update. Contacted Asus support and they don't seem very competent. Overall, it's ok but disappointed at this price point.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Willm9001,
It's unfortunate to hear that you are having issues with Instant Guard. This is not the quality of service expected from ASUS and this is absolutely not the experience we want you to have. Please allow us to make your experience with ASUS a better one.
Please note that currently Instant Guard only works with a public IP address. If your Internet Service Provider (ISP) does not support this requirement, please contact your ISP. Please follow the steps in the FAQ below to set up Instant Guard.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2108015343-0006) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1044340/
Defective & dishonest ASUS doesn't honor warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute worst router I have ever purchased. Hardware failure/issues after less than a year. 3 months dealing with ASUS attempting to get a replacement, and for 3 months they claim they have no replacements available, despite having no shortage of brand new ones to sell on their online store. After 2 months of getting nowhere, I complained to the Better Business Bureau, to which they also played games, trying to trick me into accepting their response, with no intent to actually replace the product. After 1 month with BBB, they finally respond that they'll replace it. I accepted the response, and then they never contacted me, and never responded to my email. If you buy from ASUS, and you happen to get one of their defective products, just know that your warranty means nothing. Before I involved the BBB, I went through 2 months of phone support, calling every 2 weeks, as instructed, and I emailed the CEO office, which went absolutely nowhere. I looked through my phone logs, and I've spent several hours on the phone, just to check if there is stock every 2 weeks. I tried to be patient, but waiting months, with a defective router, I cannot wait any longer, and thats exactly what they wanted, me to give up, so they didnt have to replace it. Dishonest company.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We apologize for the issues you've encountered with your device as well as our ASUS Customer Service Team. If you would allow, please provide us with your ASUS case # so we can research your case history. Your feedback will be forwarded to the Management team to avoid the same issue in the future. Please reach our to us at customerloyalty@asus.com so we can follow up on your case and help provide a satisfactory resolution to any warranty related issues.
Thank you for choosing ASUS!
Best Regards,
Rodel
ASUS Customer Loyalty - US Support
Dont buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1.5 years and it died on me. Asus is nothing but problems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason,
We sincerely apologize for your router dying on you. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107037518-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi LED light is not ON: https://www.asus.com/support/FAQ/1030643/
Horrible ASUS support
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was thrilled to purchase two of the AX86 routers to an AIMesh network. Geek Squad did a great job and I was getting 350mb down on 400mb cable service. Decided to upgrade to comcast 1gb service. Once connected was only getting 350 download off 1gb service on the node (700 at modem). Called ASUS support and that's where the mess started. Tech recommended a number of changes and I went from 350mb download speed to 2 mb. Yes, you read that correct 2 mb. Tech couldnt reverse the mess he created he decided to reset to default and start again. He eventaully just gave up. Said another tech would set up ticket and help me resolve. Of course, they have emailed me nothing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Agincourt, It's unfortunate that this model does not meet your expectations and I'm sorry for the inconveniences caused by this. Please send us an email with this link at "customerloyalty@asus.com" so that I can further assist you with this issue. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Can't handle giga byte connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with giga byte connection. It only gives 50 percent of payed download speed of 940/840.
No, I would not recommend this to a friendPeriodically losses internet connection.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a stable connection, don't buy this. I can't speak for all Asus routers though I've seen enough from this one to make this my first and last. I did read other well-written reviews saying this router loses its ethernet/wireless connection periodically but gave it a shot. Like clockwork - 3 times a workday, each time it would not come back for an average of 5 minutes despite reboots. I said to myself this can't be happening and reconnected the Xfinity router and not one drop since, a week and counting. Good riddance Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Peter,
We're sorry to hear about the unfortunate experience you're having with your router dropping connections. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get this to do anything. I returned it the next day and bought an eero. Best decision ever. I wouod give this a 0 if I could. Kind of surprised but even the Best Buy employee steered me away from the brand when I looked to replace it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're had with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
DON'T BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst routers I've used. The speeds are way slower than they should be, and only seem to get slower with every firmware update. ASUS tech support is a joke. Literally told me to run multiple speed tests at the same time on all of my devices, to increase wifi speeds. Add to this the length of time it takes for ASUS support to respond and it's now too late to return the router for a better brand I would have been better off using the free router my ISP provides since the wifi speeds are the same
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your router speed is slow. This is not the kind of experience we want any of our customers to have. Are you experiencing the same issue on both bandwidths (2.4Ghz/5Ghz)? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
Standard WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off good however signal strength has gone to normal.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edward,
Thank you for bringing this to our attention and I certainly understand your frustration. Please elaborate on the symptoms your system is currently exhibiting. You can reach me at cl-adrian@asus.com. Your case for reference is N2108015343-0002.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Asus Routers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get set up. Did not perform well at all. I would never ever buy another Asus product. The first one just completely died after 2 weeks of great operation. The second one was more pain than it was worth.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lawman,
We're sorry to hear about the unfortunate experience you had with your router not working as expected. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For further assistance, send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2111022545-0003) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
- Cons mentioned:Connection
ASUS Router DOA, Don't Buy It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was DOA. I could not hook up to my broadband provider which is on all the time. Asus agreed it was defective and it took me two weeks to get it back to Best Buy and longer to get a refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, It's unfortunate that this model does not meet your expectations, this is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. Your feedback is important as it helps with improvements to ASUS Support channels. You can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Was hoping for better...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems since hooking this up. Nearly impossible to keep the wifi networks visible long enough to connect, and even then sometimes will not connect. Drops connections repeatedly. WPA3 which is supposed to be more secure is a nightmare to implement on this device. When using WPA2, some devices see it as an open network and will not connect because it needs a password (tried manually adding the network with password too). Have loved Asus routers for the longest time but will be shopping around for other brands after this experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Clint, Certainly, we understand your disappointment with the device and I am happy to look into this for you. Are you running the latest official Asus firmware for the router and not a Merlin 3rd party version? I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Wish I Had Bought Something Else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up, 2.4 G still won't connect to my printer, drops devices like crazy and can't reconnect to them. Firesticks can't connect to it, I spent a half hour on the phone with support and they have to escalate the case...great by the time they get back to me I probably will have returned it. This router gets great reviews from the pros so either I don't have it configured properly or else I got a dud, either way this was a complete disappointment.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the 2.4Ghz connection. What you've experienced was not intentional and this is a random case. Have you updated the firmware? Please refer to the steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wi-Fi signal is often disconnected - https://www.asus.com/support/FAQ/1030641/
How to improve reception of wireless signals(reduce wireless interference) - https://www.asus.com/support/FAQ/1030608/
unstable wifi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unstable wifi. It randomly shuts off the wifi signal on the 2.4 and 5ghz networks. When the 2.4 is connected it won't send an internet signal through it. Works fine hardwired.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the connection issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ below: https://www.asus.com/nz/support/FAQ/1030641
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Disgusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one month of use I am having nothing but problems. Hard understanding tech-support. After dealing with six different tech-support ,router problems have not been solved.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, we understand your disappointment with the router. This is absolutely not the kind of experience we want any of our customers to have. Please reach out to me at customerloyalty@asus.com and provide this link for reference as well as additional information of the issues that you're facing. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Not worth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for the hype. Returning it because it's very inconsistent and keeps dropping packets. Wifi connection keeps dropping even with an AX card for all my devices and little to no structural obstructions between them and the router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you follow the steps in the link below to fix the connection issues you're having. Here: https://www.asus.com/support/FAQ/1030641/.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support