Customer Ratings & Reviews
- Model:
- RTAX86U
- SKU:
- 6443999
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Dual Band WiFi 6 Gaming Router's extensive range and ease of use, with many praising its improved coverage and strong signal. Positive feedback also highlights the router's generally easy setup and solid performance. While some users experienced occasional connection issues and noted the higher price point, the majority of reviews were favorable.
This summary was generated by AI based on customer reviews.
Can’t get subscribed speed over wired and wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've Frontier FiOS 500/500mb could only get up to average 230/230mb, and not even half speed of 250mb, which is not acceptable with such good rated router!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you didn't get the desired speed as expected. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the most convoluted piece of equipment ever. Just invest in the net gear. It’s less confusing and easier to set up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm sorry to hear that it didn't meet your needs. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you wish to troubleshoot, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck getting a solid signal out of this router and connecting older devices to it.
No, I would not recommend this to a friend- Pros mentioned:Range
ASUS RT-AX86U
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit replaced a 4 yr old ASUS RT-AC86U which was still working but no longer receiving updates from ASUS. And I wanted the WPA3 security. Have been using the AX86U now for 4 weeks. Setup-I used the website (not the app) as I was familiar with the process from using the AC86U. Used the same settings and setup was completed without any problems. Range-The router is on one end of a two story 2,000 sq ft house. The AX86U has better range, no dead spots and no freeze frames with video. Speed-no way for me to measure. Seems same as old router but may be due to internet provider limitations. I have used other router brands but have found that the ASUS age better with limited issues as they get older. Shipping-the router was packed securely with no box damage when received.
I would recommend this to a friend - Pros mentioned:Coverage, Performance
Happy with purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, connects fast, handles multiple devices, covers my whole house and half of a large garage,reliable so far. No complaints all.
I would recommend this to a friend - Pros mentioned:Speed
Great connectivity , speed , and great parental co
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great connectivity , speed , and great parental controls!! While other router manufacturers became scummy, and shifted to a monthly subscription for advanced parental controls, Asus at this point still includes all features as it should be. F U TPlink !!
I would recommend this to a friend Rt-AX86U
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my wifi. They are very strong. I have 50 devices, 20 Ring cameras system they're always online. Never failed. I have 20 light devices they are very strong too and phones, tablet, My sons play games never stop, they are very happy with my wifi. Some Guy put on Google his reviews. They are very strong wifi, and I went to Best buy ordered 2 off them.
I would recommend this to a friend- Pros mentioned:Coverage
Good Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice upgrade and manages all devices well
I would recommend this to a friend - Cons mentioned:Connection
Slow and drops a lot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work, dropped out constantly. I'm a PC Tech and couldn't even get this thing to work right, even close by. Very slow speeds too.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShoresideBenefits
Please allow us to apologize for the inconvenience you are experiencing with the Wireless Router. Please allow us to make your experience with ASUS a better one. The consistent Wi-Fi connection and network stability pretty much depend on how you positioned the wireless router. Placing your router at the best location and minimizing interference can greatly improve network performance. If the Wi-Fi signal on your device is still weak or the network speed is too slow, please refer to more troubleshooting methods below.
FAQ:
[Troubleshooting] Wi-Fi signal is often disconnected
[Wireless Router] How to improve reception of wireless signals(reduce wireless interference)
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107037518-0020) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia W
ASUS Customer Loyalty US Support
BEST VALUE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST VALUE ROUTER THAT EXISTS in 2021 and 2022 LOVE IT
I would recommend this to a friendPoor quality, and even worse support.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two routers than failed in less than three years, but worse than this is the support, or lack of support. To give you an idea of the quality, they won't even *sell* support for their devices after a year. I suggest you try another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Caveatemptor,
We're sorry to hear that your unfortunate experience you had with this model. Can you please provide us with details on the issues you're experiencing? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support