Customer Ratings & Reviews
- Model:
- MJ401TA-BM3N5
- SKU:
- 6375336
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the ImagineBook MJ401TA 14" Laptop for its ease of use, impressive performance, and affordable price. Many appreciate its lightweight design and long battery life, finding it ideal for portability and everyday tasks. While some wish for more RAM and improved audio, the positive feedback on usability and value outweighs these concerns. The sleek design and convenient size are also frequently praised.
This summary was generated by AI based on customer reviews.
Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started off as a laptop for a great price, but then the screen wouldn't turn back on. Hardware problems or something. They just gave me my money back. It would of been a nice laptop if it didn't mess up. I only had it for 5 days since i got it in mail. It was for daughter so she can do school work.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Gordo,
If the laptop will no longer boot up or it's just black screen suddenly, it may be a Windows Update related issue if this occurred after an update. T
Usually, the following can be performed to resolve the issue.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.
Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again.
Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good product for the disccoubted prize
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its configuration js low. But for 250$ that i paid... its worth it!
I would recommend this to a friendComputer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My biggest complaint is The battery does not last long.
I would recommend this to a friendNice computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only issue is the cord and computer get hot when charging.
I would recommend this to a friendRuns slow sometimes.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only good for kids school use. Not what I was looking to buy.
I would recommend this to a friendnot happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this laptop until I tried to use the sound. The sound was so low you can barely hear anything. The speakers are on the bottom of the laptop. I will be returning mine.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Love,
We are sorry to hear that the sound on this model laptop does not produce the appropriate sound that you required and that you will be returning the laptop. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. I will forward your feedback to the product team for future product improvements.
We would recommend that you update the audio driver on this model to see if it will make any improvement to you.
Please follow the steps below to perform this procedure.
Uninstall the previous version of "AUDIO". Go to the control panel, then programs and features, look for "add and remove programs."
1. Download the zip file.
2. Open the file and run the setup file inside.
Each zip file has a "setup.exe" application file inside.
Please restart the unit after downloading and installing these drivers.
For further assistance please feel free to reach out to us at our customer support line. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
[How do I reset the system and remove all of my personal files, apps and settings on Windows 10?] https://www.asus.com/us/support/FAQ/1013064/
Can't give a review.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I turned this computer in and got a more expensive one.
I would recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not upload the Citrix software .not good lab tap
No, I would not recommend this to a friendNeed help with set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know how it works without adequate set up help.
No, I would not recommend this to a friendGood Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop very good for basic use....................
I would recommend this to a friendHas issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for classes during the school shutdown. Nice little computer - except the volume control does not work and intermittently freezes during online sessions. Possibly a video card problem. Anyway, it does not suit my needs so I had to return it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ponz,
To have the volume control hotkeys work properly, "Fn + F12" keys need to be pressed simultaneously, repeatedly. To decrease volume level, "Fn + F11" need to be pressed.
To avoid system freeze while online, please ensure the laptop has access to a stable and working internet connection or service. Also, make sure Windows is running with the most current update.
Should you need further assistance with ASUS products, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don't Waste Your Money!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a brand new ASUS Imaginebook with high expectations. ASUS is supposed to be a top brand. I couldn't be more disappointed in this computer. It's brand new, and the "1" on the keyboard only works sometimes, if you put it in "sleep" it wakes up and proceeds to freeze, I have had 6-10 BSOD crashes on it. My HP worked better at 5 years old, but I'm not a big HP fan, so I tried ASUS. Not only is the laptop trash, customer service is not far behind. If you are in the market for a new laptop, don't buy this piece of junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the unit blue screening and our customer service team. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Were your issue resolved? If not, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Worst computer I’ve ever purchased
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi connection is next to nothing. System is very slow, lags and stalls constantly. I have nothing good to say about this laptop besides it looks nice in white. Regret this purchase immensely.
No, I would not recommend this to a friendYou get what you pay for
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is super slow. Got it for my kids zoom classes and everything about it is slow. Programs like word load slow, websites load slow, saving documents is slow..... other than that it works fine.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear ForTheZoom,
Certainly, the laptop was designed to run popular computing applications like Zoom, web-surfing and word-processing without compromising system stability and performance. Please make sure feature or cumulative WINDOWS Update are current in order to maintain optimum system stability and performance
If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
WINDOWS ACTIVATION ERROR:
Dear Valued Customer,
Thank you for writing a comment for the product. I certainly understand your disappointment and the inconvenience this may have caused you if you are unable to activate WINDOWS successfully.
Normally, if a brand-new product was ordered and paid, WINDOWS activation process is automatic, after the initial WINDOWS setup completed and the laptop connected to the internet, since the SLC(Software License Code) is embedded in the BIOS. Entering a product key manually is not required, authentication or activation process is automatic, as mentioned. Please check with your seller if you were shipped with a brand new product,
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Kinda sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this computer for online school. & it’s not the fastest & the mouse part will freeze all the time. I know it’s only a $300 computer but it shouldn’t be freezing this soon of me getting it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear KDav,
It does work for online classes, please make sure Windows is always updated and the laptop has access to a stable internet connection or service.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Do not buy ASUS
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this piece of crap. It will break and they wont even give you support for it. They will have you wait on hold and say they are going to get information to help you fix the piece of crap they sold you then tell you actually i just found out your laptop isnt under warranty anymore so you're on your own. Customer support is only for products that are still under warranty.
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop mainly to use for Zoom meetings. You pretty much can only do one thing at a time on this thing. The other reviews said it's not good for gaming, which was fine because I don't game. But running Zoom and having my email or a word document open shouldn't be a problem! I got an error message last night during a Zoom chat with family saying my audio was distorted due to too many applications open. I only had Zoom and my email open!! This is ridiculous. Wish I could get my money back!!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Shakira,
Certainly, the laptop will run Zoom, do email and word-processsing, simultaneously, without compromising system spped and performance.
Having an audio distortion while running Zoom is more of an internet connection related issue, please make sure the laptop has access to an established router and internet service or connection is working properly since this will definitely affect the quality of Zoom video and audio, and the overall system speed and performance.
In order to maintain optimum system stability and performance, feature or cumulative WINDOWS Update needs to be installed periodically.
If you need further assistance, please email me at [email protected] and I would be happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not good for kid games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning. Purchased two for my kids when on sell, both keep freezing all the time, no sound in one of the games but sound is in another. Used less than 1 week.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Reviewer,
The laptop was not designed for gaming. However, it does support basic, casual or light gaming.
Surely, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance as long as feature or cumulative Windows Update are being installed periodically.
Regarding the audio problem on one of the laptop, please make sure Volume was not muted and the correct output audio device is selecting inside Settings > Devices > scroll down to Sound Settings.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
TOUCHPAD
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad defective. I bought two for my kids during quarantine. returned both didn't have time to figure out what was wrong with it and returned it.
No, I would not recommend this to a friendIts a good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is good for the price it will do most things but really hard to use Google Chrome. I had to install it like 10 times before it worked
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mr7996,
Certainly, a value-added laptop for its pricetag.
Usually, the difficulty installing the Chrome browser or any applications is an internet connection related issue. Please make sure the laptop has access to a stable internet service or connection. Also, ensure feature or cumualtive Windows Update are installed periodically in order to maintain optimum system speed and performance.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty