Customer Ratings & Reviews
- Model:
- MJ401TA-BM3N5
- SKU:
- 6375336
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the ImagineBook MJ401TA 14" Laptop for its ease of use, impressive performance, and affordable price. Many appreciate its lightweight design and long battery life, finding it ideal for portability and everyday tasks. While some wish for more RAM and improved audio, the positive feedback on usability and value outweighs these concerns. The sleek design and convenient size are also frequently praised.
This summary was generated by AI based on customer reviews.
It crashed within month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the get go the computer was stuck in s mode, when I updated windows two weeks later the computer crashed and will not start.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear HeardChef,
After a Windows update, laptop will do several system reboot, it may crash, black screen temporarily or restart during the update process. WINDOWS Update installation needs to be completed in order to resolve the system crash and maintain optimum system stability and performance
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worst product. Owned two days. Plugged and unplugged charger twice. Plug fell apart leaving a piece in charger port. Tried to return and was told I had to pay $70 for broken charger. Referred to ASUS and was told warranty doesn’t cover damaged charger. Worst part is ASUS rep knew exactly what part of the charger broke. DO NOT BUY on the chance you get a bad charger out of the box and are stuck with it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mamablake,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the AC adapter breaking after 2 days of usage is a random problem.
If you think the adapter was damaged due to normal usage and need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Cheap laptop
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super cheap looking and not much style to it. Bright white with plain basic features. A starter laptop for sure
No, I would not recommend this to a friendComputer very slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy but computer is very slow, wish I never purchased it. I was needing something quick and cheap. Never again.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear LadyK,
After Windows setup, feature or cumulative WINDOWS Update needs to be installed completely in order improve and maintain system speed or performance. Not doing this will cause slow speed or performance issue.
Also, if you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not so great, very slow
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New computer, good reviews, it has run slow since day one. Based on my experience I would not recommend this PC.
No, I would not recommend this to a friendthat is not what i wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I asked for a lop top with a c d drive, but I was not able to see it with over the phone curb side delivery.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Zeemra,
Do understand the inconvenience this may have caused you.
The laptop was not advertised having a CD/ or optical disc drive. This is common on laptop with a slim form-factor. An external USB drive can always be connected.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a good laptop until battery dies after 1.5 yrs.
No, I would not recommend this to a friendNot satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s to slow I need to return it. I didn’t really like it it’s nice but like I said to slow.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Dcruz82,
The slow speed or performance is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process.
Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Want to love it..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to have another computer for elearning. Should be fine for this, but it's not! Love the look, but that's where it stops... zoom is SO slow and even google classrooms wont function well! Saving takes forever. We tried to love it, updated it, restarted and still no improvement. Returning to best buy sadly.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear MomoF2elearners,
The laptop is perfect for elearning and Zoom without compromising system stability and performance.
In order to maintain optimum system speed and performance, features or cumulative WINDOWS Update needs to be installed completely before running any applications.
Since elearning and Zoom are web-based applications, please make sure the unit has access to an established router and high-speed internet service or connection is working properly. Poor or slow internet connection will definitely affect Zoon and the overall system speed and performance of the laptop. Also, Windows update needs to be installed periodically.
If you need further assistance, please email me at [email protected] and I would be happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
So Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop, it was better than I thought it would be. After about 2 weeks my keyboard started having issues, some of the keys have stopped working. I googled the keyboard issue and tried the suggested fixes, none worked. Now I'm looking for a replacement, don't think it will be an Asus.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Lisasy,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, the keyboard not working properly within 2 weeks of usage is a random problem.
Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Can’t do everything I need it to do.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t download digital files unless they are Microsoft files.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear No1Mo25,
To resovle the issue, WINDOWS 10 S needs to be switched to WINDOWS 10 HOME. To successfully switch, WINDOWS 10 S needs to be setup completely and activated online. Once this is completed, please go to Settings, Activation then click "Go to Store" and follow the wizard in order to switch the OS free.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good enough for me to replace an more expensive laptop.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kouki21,
Surely, lots of satisfied customers, having positive experience using the product, will agree that it is good priced laptop. It was designed as a perfect computer for running popular computing applications, without compromising system stability and performance. It is not a replacement for high-performance comuter.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not too good keeps on freezing up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend it it’s cheap but very slow to work with
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Spring,
Do understand your disappointment and the inconvenience this may have caused you.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance.
In order to avoid experiencing system freeze or slow speed, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
PURCHASED ILLEGALLY
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just shopping for a new car stereo and installation and noticed this purchase on my account. I NEVER PURCHASED THIS! Hoping to get reimbursed for this and am surprised anyone can actually get into Cyber Geeks Security and do something like this!!!!! H E L P ! !
No, I would not recommend this to a friendYou get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for gaming. Slow for internet I returned it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Vonlipsstickstein,
Do understand your disappointment and the inconvenience this may have caused you if the laptop didn't meet your expectations. It was not designed as a gaming laptop.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought about two yrs ago. It never worked well and no one could ever figure out why. It would randomly freeze and restart in the middle of working. It finally officially died. Not a fan.
No, I would not recommend this to a friendMy bad experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting for a week for the laptop to be here so my kids can do their online schooling. The computer wouldn’t even come on I think it was the batteries who knows. I read some reviews about how bad the battery is on this laptop I wouldn’t recommend!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Laura,
It is veru unfortunate to hear that when your laptop arrived it would not boot. Please allow us to restore your faith in ASUS. Please use the link provided below to assit you with having your issue resolved. If the laptop still does not boot. Please reach out to your place of purchase.
For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
[Notebook cannot power on and shows black screen]asus.com/support/FAQ/1014276/
Wow just terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received it today and it is absolutely terrible. Slower than any device I’ve used this century and the touchpad is awful. Task manager won’t even load and it already runs incredibly hot. No clue how the overall rating is so high.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Jordi,
Do understand your disappointment if you are experiencing slow system speed or performance with the laptop. Certainly, the unit was designed as an entry-level computer that runs basic and light computing applications like web-surfing, emailing and office applications without compromising system stability and performance.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized.
In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Slow and slower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our son for eLearning during the pandemic. It is so slow and requires a daily reboot otherwise, it takes forever for things to load. should have bought a better computer. Don’t waste the money....buy something better.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Cmyg,
Do understand your disappointment and the inconvenience this may have caused you if you are experiencing slow speed or performance with the laptop.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance.
In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Stopped working after 2 yrs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit connecting to internet after two years of minumal use. Geek squad stated cheap network card so had to buy another.
No, I would not recommend this to a friend