Customer Ratings & Reviews
- Model:
- MJ401TA-BM3N5
- SKU:
- 6375336
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the ImagineBook MJ401TA 14" Laptop for its ease of use, impressive performance, and affordable price. Many appreciate its lightweight design and long battery life, finding it ideal for portability and everyday tasks. While some wish for more RAM and improved audio, the positive feedback on usability and value outweighs these concerns. The sleek design and convenient size are also frequently praised.
This summary was generated by AI based on customer reviews.
Not what I expected, very slow.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for my eight year old twins to help with their remote school work. The processor seems to be to slow and inadequate for this simple task. You get what you pay for apparently.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mike,
Do understand your disappointment if you are experiencing slow system speed or performance with the laptop.
Certainly, the unit was designed as an entry-level computer that runs basic and light computing applications like web-surfing, emailing and word-processing without compromising system stability and performance. This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized.
In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Small Hard Drive. Stopped working after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my nephew. He installed Fortnite and the drive was then 90% full after that and Windows Update. Then it stopped working after 3-4 weeks. Wouldn't even turn on.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Hoshtaylor,
Initially, there is an ample amount of storage space in order to run WINDOWS and popular software or applications efficiently. However, since cumulative WINDOWS Update is being released periodically, additional third-party software being installed, and the OS file size becoming bigger with files being added, the space available may be limited. This can easily be resolved by using a memory card for saving documents, photos or videos, and for installing third-party applications. The C drive will be mainly use for WINDOWS Update installation. For detailed instruction on how to do this, please go visit Microsoft's Knowledge Base.
If the laptop will no longer boot up or it's just black screen, please do the following.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.
Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again.
Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Used Once and Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Opened box installed software and used once. Next time opened vertical lines on the screen. Refused an exchange and was told that I caused it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Amber,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, verical lines showing up on the screen is a random problem.
To resolve the issue with the screen, please try to install all cumulative WINDOWS update. Also, please try to connect the laptop to another known good power source or AC outlet and away from electronic or electrical devices that maybe generating excessive electrical or RF noise.
Uncleaned power source or faulty electrical or electronic device that is generating excessive electrical noise can disturb static-sensitive devices or components in the laptop that may cause distortion on the screen.
If the troubleshooting steps were performed to no avail, we recommend sending the laptop in for service. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t use it for intended use and when I called customer service they were rather rude so I wasted 300 dollars never using Best Buy again
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Vince,
Certainly undestand your disappointment with the quality of the product and the inconvenience this may have caused you if the laptop didn't meet your computing needs.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance.
If you cannot install a third-party software or applications, Windows needs to be switched fro S mode into Home edition, free, to install third-party applications successfully.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It died after three weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died after three week of use. All of the sudden, the switch stopped working. The battery was not accessible either. I am returning it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JayJay,
If the laptop will no longer boot up or it's just black screen, please do the following.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.
Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again.
Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
If you need further assistance, please email me at [email protected] and I will be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good computer poor payment system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tied up my money twice for several days after I already payed so not happy about that. Will try to avoid buying from this company again
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Robin,
I'm sorry to hear that you had payment issues. That is certainly not the kind of experience we want any of our customers to have. If you are still having problems, I recommend getting in touch with Best Buy customer service for a resolution. Are you having any issues with your laptop that would reflect a 1-Star review? If you have any general or technical questions, please email me at [email protected] and include case #N200502057 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Defective Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works smooth, but as I have experienced in the past, HUGE discounts (like, $299/$499 for a laptop) means buying a defective device.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JohnnyAppleSeed101,
All ASUS products undergo intensive quality control testing and inspections, and are built to last.
If you are experiencing issues with the laptop and need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had troubles with this unit from the beginning. After two days of configuring it crashed and would not get past the ASUS utility.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Do understand your dissatisfaction with the product if it will no longer bootup normally in WINDOWS.
Please try to disconnect any external devices and do a power cycle a couple of times. If problem persisted, please do a PC Reset.
If PC Reset didn't work in order to resolve the issue, you can do a factory restore using a Recovery Media. If you were not able to create one, you can use the Media Creation tool to create one. The tool and the ISO image for WINDOWS is available and can be downloaded at the Microsoft website.
You can use a memory card or an external USB device to create the recovery image. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically.
If you need further assistance, please visit ASUS Support webpage, or call Product Support Hotline at: 1(888) 678-3688, and we would be more than glad to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen would go black if you moved. Internet consistently crashed . Had to restart constantly. Gave up after 3 days and returned.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Smad,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, the screen blacking out if moved is a random problem.
Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
The system crashing is possibly a Windows related issue if updates were not installed. After initial Windows setup, all feature or cumulative Windows Update needs to be installed before running any applications or before accessing the web.
If you need more information or further assistance with the ASUS products, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Speed, Weight
Does well for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop primarily to file and organize documents for work/taxes/managing online accounts/etc , so far I don't really have any complaints. I did some research prior to purchasing and found that It's not the fastest but it's definitely faster than a lot of other models in this price range. Also really well designed, lightweight, completely silent as well.
I would recommend this to a friend I've had a horrible experience.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is sloW! I bought it yesterday and the computer won't load My pages. I'm so dissatisfied with this purchase.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Dani,
If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
Also, features or cumulative WINDOWS Update needs to be installed periodically in order to maintain optimum system stability and performance.
If you need further assistance, please email me at [email protected] and I would be happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bsc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I. Did. Not. Get. Yhr. Poeer cord. With. It. And. Could. Not. Get. Anyone to. Take. Care. Of. The. Pronlem
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your issue with the power cord, this must be frustrating. Have you reached out to our support team? I'm here to assist you, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:SpeedCons mentioned:Ram
Great Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop runs fast, keeps cool and battery lasts long. The Intel m3-8100y processor is on par with many i5. The drawback is that its got 4GB RAM and its soldered in. The plus side is that if you want a nice solid laptop built well that runs Linux then go for this one. Ubuntu Linux runs like a dream and everything is detected right away. Solid laptop great features. If you are looking for a low end that performs more than this is it.
I would recommend this to a friend Slow
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter did not like it at all. She said that the keys were difficult to press and it was hard to set up.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the quality of the notebook. I will forward your feedback to the product team for future product improvements. If you need technical assistance, feel free to reach out to me at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Horrible!!!! Waste of money!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered on 4/16, received on 4/21 and today 5/8 I can’t use it because it’s stuck in Bios Utility mode.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Sbaile,
Do understand your disappointment with the quality of the product and the inconvenience this may have caused you.
If the laptop freezes up in the BIOS page, please try to do a power cycle. Shut it down completely and disconnect any external devices, if any, wait for at least 10 second then do a system restart or reboot. While laptop is rebooting, keep tapping "F2" to get into the BIOS page and load default settings. Make sure to save changes before exiting.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Buttons for volume, etc are not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it and buttons aren’t working. Gotta figure out if Best Buy can fix it or where can i send it back
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Amber,
In order to use the hotkeys properly, the Fn key needs to be pressed plus the volume keys, or other hotkeys.
Should you need further assistance with the product, please visit ASUS Support webpage, or call Product Support Hotline at: 1(888) 678-3688, available 24 x 7, and we would be more than glad to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad to awful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 weeks it won’t work correctly with the Internet. It’s joe useless to me.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear KSJJ,
Do understand your concern regarding the issue with the internet connection.
To resolve the issue, please verify if the laptop is within range to an established wireless router or access point and internet service is working properly. Also, please verify if the unit is running with the most current system update.
You may also need to go in the Device Manager, Network adapters, click on the Wireless LAN then click on the Power Management tab, unchecked the boxes and click the "OK" button to save the changes.
Should you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Absurdly slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated this. Too slow. No standard keyboard. I returned this 2 days after buying.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear John,
Do understand your disappointment with the product and the inconvenience this may have caused you.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance as long as Windows is updated.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Mic doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mi to phone doesn’t work. Not able to speak on zoom meetings.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Sheapo,
If the microphone is not working properly, please go to Settings > System > Sound, and check if the Input Device was setup to microphone. Alos, please make sure the laptop is running with the most current Windows Update.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Will not send return label.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong laptop. Called 3 1/2 hour wait on phone Want return label
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Debbie6
Certainly understand your disappointment if a different product was delivered and the inconvenience this may have caused you.
Normally, this is resolved by the seller per their terms.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty