Customer Ratings & Reviews
- Model:
- ROG ALLY TRAVEL CASE
- SKU:
- 10736105
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
ROG Ally Case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case to go with my ROG Ally Z1 Extreme!!!!!’
I would recommend this to a friendFor the ROG faithful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could use better protection . But if putting in another bag should be good. One the only items BB actually figured out how to deliver on time. Should almost add a star for that
No, I would not recommend this to a friendNice case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is ok. Showed up with a crease. Doesnt seem super protextive but a nice case otherwise
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brennen,
Thank you for sharing your feedback on the ROG Ally Travel Case. We understand that the quality of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306010178-0215" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Better if cheaper.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and found many people used a different steamdeck case from amazon for cheaper. this seems pretty basic for $40.
No, I would not recommend this to a friendNot adequate
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. I was not happy with the level of protection and I did not feel that it was good for the thumb sticks to get smashed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FrankXLT,
We certainly understand your disappointment with the quality of the ROG Ally Travel Case. Our apologies for the limited protection provided by the case. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team to enhance the product line.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306010178-0174" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ben using this Rog ally case everyday since day one
I would recommend this to a friendWill not protect or store charger
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the only option and sad to say, it is not a good one. The case itself is a soft case and will not protect your ROG from any significant w eight such as a thick book that could mess up joysticks (Steam Deck case for premium model is hard shell). The biggest gripe I have though is there is not space to store charger (Steam Deck does have space for charger).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronald,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306011826-0064] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Ok, only option
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has cool thumbstick holes inside. Softer case so if you want hardcase I am not sure if there is an option for that. Comes with small insert that has very small pockets.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OGrenade
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. The case was designed with a soft case material and a fleece inner liner, the Ally will be protected in any bag or backpack. Water-repellent PU fabric keeps your machine safe from any accidental spills and inclement weather, while the whole case stays secure with an ROG emblazoned YKK zipper which also has additional secure storage space for both credit sized and MicroSD cards.. A soft fleece inner liner keeps the screen protected and scratch-free. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306010178-0036) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Not much protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case does not offer much protection, especially for the sticks and around the perimeter of the case against the zipper.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Btprice2001,
We certainly understand your concern about the built quality of the product.
All ASUS products undergo intensive quality control testing and inspections, the case will provide maximum protection for your ROG Ally handheld device.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good i had a good experience buying my products from best buy
I would recommend this to a friendBest case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best carrying case no doubt about it I really like it
I would recommend this to a friendOkay, but some concerns
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality, but the case is rather small and the zippers touch the triggers. Returning it since it may scratch overtime
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yeety,
We do understand your disappointment and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent travel case that willsurely protect the ROG Ally device while on the go.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What ever you do on your computer you can do it here for gaming. Obviously here you wsnt to lower your setting to low for better performance.
I would recommend this to a friendGreat product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Piece of kit for your Rog ally. Must have! Has a great little storage spot for your little SD cards too
I would recommend this to a friendGood enough to put in your book bag.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough to put in your book bag. But the case isn’t hard case I feel if you dropped this with while the rog alley was inside the case wouldn’t protect it.
No, I would not recommend this to a friendIt fits the bill, but could be better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but not as nice as the (free) one that comes with a Steam Deck. Also, it's not a hard-shell case. Shame on Asus for not bundling one with the device.
I would recommend this to a friendNot Good Gear
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very useful case and it could be better. There are better ones out there.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlgaray,
Thank you for sharing your feedback on the ROG Ally Travel Case. We understand that the quality of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306010178-0217" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nice Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice case for the Ally, only downside is it will not allow it to fit with a bumper case on it.
I would recommend this to a friendROG Ally Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my ROG ALLY! I bought this when it first came out and I use it for Xbox gaming.
I would recommend this to a friendFor the quality it should have come with the Ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a rigid case like the one bundled with the Steam Deck. The cutouts are fairly shallow, but you'll use the thumbstick holes to align the device into the case. Very tight fitting, so might protect against a drop but not much else. No carry handle and no power supply storage is a huge letdown. The stand also makes zero sense with how the fan intakes are situated in the back of the unit. I'd wait for a much better 3rd party case, if you don't mind the wait.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brad,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
The case does provide protection to the ROG ally, as it was intended for.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty