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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 1475 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers highly value the Official ROG Ally Travel Case for its excellent fit, protection, and build quality. Many appreciate its portability and the quality of its padding and zippers. However, some customers have expressed concerns about the limited storage capacity, noting that it may not accommodate the charger, and a few wish it included a handle for easier carrying.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,475 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It's a good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually don't pre order things but as soon as I saw the ROG Ally I knew I had to get it. As with new tech, third party accessories like cases take a while to come into the market. I mainly take my Ally to work so I definitely need something to protect my almost $800 investment. The case is good and I'm sure it will keep my Ally safe in my backpack. It also has a built in stand. I took one star away because of the price. $40 is pretty steep for what you're getting. Also would have been nice to have some space for the 65W charger it comes with. Overall I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Padding
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Mostly perfect case for a mostly perfect handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good feel and nice cushioning inside. Fits the Ally perfectly. This is new, so I was expecting simple, but it has a premium feel and slots in the "stand" that can hold SDMicros in the standard cases and another slot for documentations. Removing one start because it doesn't give space for the power supply. With the low life battery, this seems as an oversight. The stand inside the case is more of a cliche than functional. It's too big in the way that it covers the vent holes in the back, and it is too far back to where it covers the vent slots on top, so using it will cause the system to get really hot really fast. It doesn't hold the console very well in this fashion. Would rather have a case on the Ally that has a kickstand like the Switch has. (Like a phone case with a kickstand) But, as a case, this is a very nice premium feeling case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Case For the Ally

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the leather and design on the outside. In the inside it has enough cushion to keep the Ally safe and small pockets to keep memory cards or small thin things like that. You can also use the case as a stand by using the flap that has the small pockets and sticking it to the velcro on the other side. It’s overall a decent case; only wish it had a handle or strap to carry the case.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Must have with ROG Ally!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Well made, fits the Ally and the material used all around feels premium. It has pockets inside for some accessories or SD cards. Would be a 5 star if it had more pockets for accessories but otherwise it serves it's purpose at the moment! Perfect vessel for my new handheld gaming device, the Ally

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit

    Rated 4 out of 5 stars

    Free add-on but probably would have bought anyway

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *case was free add-on.....That aside this case is pretty great. PROS: I like it sits in for airflow and breathing when you put it away you can leave it unzipped and let it fully cool down. It sits perfectly in and have no issues with the fit. The overall styling and materials are great! CONS: Only con I have is...when I got it the box was mangled... like the post office or UPS could not handle thier business nicely and it left a little crease in the foam on the top side.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Okay case, maybe better 3rd party options later?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally fits in it snugly, and there is a bit of a protrusion against the middle-back of the Ally so that the rear vents are not blocked; ergo you can simply unzip the case completely, leave Ally in it, and run a docking cable to it and it can still run and vent air. If I had one complaint it's that the case can't contain the official power adapter (or official dock) in it as well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Protection

    Rated 4 out of 5 stars

    Best case I've ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it's rigid and slic design makes it very portable, I feel safe with my ROG Ally in it because even though it doesn't seem like it, it is sturdier then it looks, AND IT HAS A STAND BUILT IN?!?! The fact that it's impermeable makes me feel even safer when it's in my backpack and it's raining, and yea the writing around the center is a little too much, but in my opinionit's one of the best portable PC case I've ever had. I would give it 5 stars but the one think it lacks is a place for the charger, you just gotta find another way to take it around. But other then that, it's is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice case, wish it had a strap.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the feel of this case, it offers good protection for your portable console of choice, I'm currently using it for my switch until my Ally pre order arrives in a few more days. I just wish the case had a strap or carrying handle to make it easy to grab when holding other things in your hands lile car keys or a phone. Other than that, it's a perfectly serviceable case.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Protection

    Rated 4 out of 5 stars

    Very solid case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is quite a nice case, it’ll protect the already very sturdy Ally, and it looks pretty good too. Fits perfectly in a backpack, and I think it’s also water resistant which is a nice touch. Worth the purchase, and protect your gear. Only thing is, I wish it had a carrying handle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great exterior looks, needs more inside space

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is definitely pleasing to the eye. My ally fits inside however it is a bit more snug fit than i would have liked. I also wished it had a harder shell to protect against bumps during transport in a backpack or luggage. Nonetheless its not a bad case at all. Probably $19.99 would have been a better price.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Padding

    Rated 5 out of 5 stars

    Neat Carrying case with a trick up it's sleeve

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's start with the basics, it's well padded and tuf. The design and logos (on the front of case and ROG on the zipper cover, which adds extra water repellant) are nice. The Ally fits snuggly inside, which is soft and padded. There's two small pockets and a little larger one on the bottom of the case inside, on a textile covered cardboard, that's sewn to the bottom has a patch of Velcro in it, for holding SD cards or flash drives or even small USB drives. The card holder, with the Velcro, can attach to the top of the case, which can now be used as a stand. Also, the inside top of the case has 2 small dimples, for the sticks on the Ally, ensuring proper placement of the console and keeping the sticks from getting squished. See photos . Little details like that matter in the long run. I'm happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit

    Rated 5 out of 5 stars

    Yeah, it's a nice case. I have no qualms.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can use this case as a stand! It's padded but not hard-case padded. If you're looking for a hard-case look elsewhere but it's perfectly fine case as it fits the device nice and tight. The quality is very good. They didn't spare any expensive. It's definitely NOT cheap looking. This is a premium case.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Portability, Protection

    Rated 5 out of 5 stars

    Cool Case that is also a stand!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects, is a stand and looks cool!! Material is thick and durable. The logo is subdued yet still visible. Great protection and functionality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good, but not bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not a bad case but its not really a good one either. Aesthetic wise, it looks good and cool however, it doesn't really protect the device as much as I hoped it would. Its a bit tight with a silicone case installed on the ally and I feel like the analogs are getting smooshed. Would have been better with more space and if its a hard case

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Noxx,

      Thank you for sharing your feedback on the ROG Ally Travel Case. We understand that the quality and design of the case did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Your feedback is greatly appreciated and will be forwarded to our Product Team for review to enhance the product line.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306010178-0222" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Provides satisfactory protection and not much else

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is overpriced. Provides decent protection, but dont expect steam deck levels of security. Doesnt fit a charger or anything other than the Ally itself. Im the person who bought it, so cant blame anyone else, but there were no options at the time. If you’re reading this, hopefully there are more options out there.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Joel,

      We appreciate you sharing your feedback on the ROG Ally Travel Case. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306010178-0122" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    A portable computer, powerful for its size.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is an incredible portable computer. Just be aware that it exactly what it is: a computer. If you are expecting a simple plug and play experience like the Switch, or even the Steam Deck, this is not the device for you. This runs full Windows and with that comes the fact that you're going to have to do a lot of changing of settings, dealing with files, and troubleshooting. All of this is not Asus' fault, it's the nature of the beast of PC gaming. If you are already a PC gamer then you know what you're in for. If you have never gamed on PC before then get ready to Google, lots. All this being said, the design of the device, screen, and audio are all top notch. The performance is surprisingly good and the amount of freedom to do whatever you want is second to none. Extremely satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Best Buy Employee

    Rated 3 out of 5 stars

    Overpriced, Official, Soft, Coverage

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a travel case this will get the job done by basic means of covering the entire system. That being said, it is an over priced case. This case does have a nice soft internal padding but no outer or in between hard shell. You can still feel the joysticks being pressed in certain areas so be careful if you are packing this item. It also does not have a carry handle, so be prepared to have a good grip on the entire case. There are small little fabric tabs you can insert some sort of camera lanyard or other type of strap, but does not feel as if it is intended as so to be used. The Asus also sits inside just enough, and if you are not careful enough you can zipper the trigger to get caught. The case does offer a nice little built in flap that serves as a stand, although it covers part of the intake fan. I would ultimately recommend avoiding this, if you're wanting something more practical. If you want to collect the official case by all means it will be decent, but if you want better value you could just order the insignia steam deck case. The quality of this product does seem like it feel nice. Would like another official case with more features

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ChriStopHer,

      We certainly understand your disappointment with the quality of the ROG Ally Travel Case. We value your feedback on this matter, and we will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We strive to provide our customers with the best quality products at competitive prices and want to make sure our customers are satisfied with their purchases. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306010178-0090" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Storage capacity

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice looking case and the only one available at the time. But it's nowhere as nice as switch cases, which is what I was sort of expecting since it's what I can compare it to. Not sure if steam deck cases are like this? It doesn't have any grooves to sit in or a strap to hold it in place. It also doesn't have much wpace to hold anything but the machine in it. It has 3 small pockets so maybe micro sds or something? Though I wouldn't put them in there. It doesn't feel very protective but it's soft inside and better than nothing. I would give it 2 stars but it does have a little sort of stand in it that'll prop the case open and let the machine rest against it upright. I don't watch videos on it so it's not really something I use, but it was a nice idea for those that might. (At first I thought it was to secure the machine but it's not. I tried haha.) I recommend only until other cases come out.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Amanda C,

      We appreciate your feedback on the ROG Ally Travel Case. We would also like to hear from you regarding changes to this product that would make it a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306010178-0041" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ROG ALLY RANT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a steam deck and was not happy with performance and how rough steam os is, I've also wanted a laptop and I can use this exactly like a laptop, battery life is just to short with this device, but that's solved with a over 65w external charger, only other issue I've found is that the 30 watt mode actually goes up to like 45, and the device just stays super hot, which apparently hasn't ended well with peoples sd cards. That being said I made a custom one at 28 watts and stays under 80c, you gain little performance over 35 watts, and can get surprising performance for pretty low wattage, I was playing BOTW max at 15 watts getting 25-30 fps, also windows 11 on this is nice, making me want to upgrade my w10 devices, the speakers are so much better than the steam decks and you can just tell instantly. the only place that is a fingerprint magnet is the touch screen, which I've put a DBRAND glass cover on so i don't ruin the screen. would recommend for a friend or buy for a gift since its on sale right now!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Cons mentioned:
    Storage capacity

    Rated 3 out of 5 stars

    Decent case that I wish was a hard shell...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steam Deck provides a hardcase with every unit and it even has a bag and compartment for charging. It would be 5 stars if it was at least comparable to what Steam Deck offers. Otherwise, its a solid case and functions as intended.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jinuyr,

      We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306010178-0008) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

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