Customer Ratings & Reviews

Purchased open box excellent condition. Turned on unable to go past entry of Wi-Fi. Went to store geek squad worked on it for 3.5 hours. Couldn't not fix. They would not take it back at store. Had to ship it back UPS. Extreamly bad service from guy on phone no offer to exchange for new PC. No compensation for travel to and from store or UPS store to ship back. Web site lyes about factory reset condition or offer to exchange.

Nice laptop, but it gets very HOT while charging. Never seen a laptop get so hot. The ENTIRE laptop gets hot. Maybe this is a defective unit? I can use my Macbook M1 Pro 16" on my lap. Unfortunately, can't do that with this ASUS laptop. I prefer Windows over Mac OS, so I really want a Windows laptop to replace my Macbook. Looks like I'll have to keep looking.

AI is the ultimate buzzword nowadays where lately it has made its way to the various functionalities of laptops. I`m constantly cycling through various desktops and laptops and seem to always find my way back to ASUS as my daily driver. Thus with ASUS constantly being at the forefront of the PC space they have actually integrated components of AI with their superior built computers to create essentially the near perfect laptop here. First right out of the box you get that premium ASUS unboxing experience where the quality is second to none. Right away you notice the new "Nano Black" color which I absolutely love as all the weird colorways and RGB lights have ran its course in my opinion and thus it is so nice to have such a sleek refined look. The new logo is a nice touch as again it only builds on that premium aesthetic. However, this is not simply for looks as this new color actually serves a purpose for it results in absolutely no fingerprints or smudges at all so you`re not constantly having to clean the exterior with a microfiber cloth. Opening the actual laptop is buttery smooth with the way ASUS has built the hinge here and I understand you may be saying who cares about a laptop hinge, but when you`re constantly opening and closing it I assure you that you will notice the difference. ASUS has kinda taken both sides here as it has went with that premium feel, but also the ruggedness is amazing as even down to the corning gorilla glass on the screen this laptop is made to be used in a portable setting and not simply sat on a desk. I will say when it comes to ruggedness ASUS has definitely taken it to the extreme with their testing on this one as they supposedly tested it in the rainforest (95% humidity), mountains (-32 degrees Celsius and 15,000 feet altitude), and in the desert (70 degrees Celsius). So yea for most of us we are good and you can even leave it in your hot/cold car without worry, but for those adventurists out there I suppose you can rest assured as well. Powering this computer on though is where it really begins to shine. Firstly, setting everything up was quick as there is not a bunch of bloatware and it provides an exceptionally smooth experience. However, the screen is the big feature that stands out as the OLED screen really pops here for this screen is obviously 4K, but also hits 500 nits of brightness which with many OLED laptop screens you only get "Ultra HD" and half the brightness at 200-300 nits. This extended brightness only makes the true blacks pop even more. One thing I have to touch on with the screen is the burn in protection that ASUS offers as they offer a free screen exchange policy if issues do come up for some reason though I can confidently say with OLED screens nowadays burn-in is truly an issue of the past. Some other hardware items to note here first are all of the various ports as ASUS didn`t go the cheap route and give you a lonely USB-C port and charging port like many other laptops today where you`d have to buy additional dongles. They have included all the ports you need from your USB-A and USB-C to your HDMI, SD card reader, and audio jack to which these are all high speed ports so no corners were cut. They did all this while also keeping the laptop extremely thin and sleek. Back on the inside though everything is also very sleek and refined as there are not a bunch of weird keys and buttons as the co-pilot key is the only added key on your standard keypad. I`ll touch on the performance in a second, but one thing to note on the keyboard is the unique ASUS DialPad which as a heavy Photoshop user this thing is absolutely great! However, if you`re just going to be using this laptop for school and office work you may not use it as much though for watching videos it does come in handy to fast forward and rewind. It essentially acts as additional shortcut keys if you so wish. Anyways, I`m just so impressed with the aesthetics here that I had to mention all of those items, but onto actual performance though. I could write paragraphs with how well this thing tackled various creative and content creation apps along with some gaming as well, but essentially this thing is an absolute powerhouse! You should not have any hesitations at all with whatever it is that you wanna throw at this laptop as it will perform exquisitely!! When I get new computers I always wanna push those limits to see where the hiccups start, but ASUS has put this thing through the ringer and identified any shortcomings as there is nothing I couldn`t do here and with the RAM and storage you`re not gonna have any lag issues at all! With the extreme performance the key drawback with a lot of laptops is the cooling component, which every brand has their buzzwords as to why theirs is the best. ASUS doesn`t boast any "Winter X Cooling" or "Xtreme Temperatures" as they have focused on what actually keeps the laptop cool in order to optimize performance. ASUS has went with a triple fan setup with the biggest facet being how the warm air is pushed out of the laptop as it doesn`t go out straight up through the keyboard or straight down through bottom, but instead is angled out the bottom away from the user which provides a perfect experience in my opinion. The other nice feature is there is a dust filter that helps preserve the internals for optimal performance. As I mentioned earlier it wouldn`t be a computer in 2024 without "AI." However, ASUS has actually implemented some useful features here that us normal people can use outside of just a solely business perspective. First though theses features won`t bog down the rest of your processes as ASUS has incorporated a dedicated AI chip to help power the laptop. Two minor features that work in the background I want to note revolve around the screen and sound. First is that AI is used for adaptive dimming on the screen to adjust the brightness based on your presence and the screen will also auto lock when you leave. Then when it comes to sound for calls and meetings AI is supposedly used to reduce background noises. Aside from those two background items I`m sure we are all probably familiar with Copilot by now to which there is a dedicated key on the keypad here and works flawlessly just as you would any other AI chatbot. Aside from those couple things there are four major AI applications ASUS has incorporated here which the two I want to touch on briefly are the Creator Hub and Dial Control. The Creator Hub essentially is your performance hub for the laptop where you optimize laptop performance and can play with some unique color palette items if you work heavily with image production. Then the Dial Control is again used for the Dial Pad I mentioned earlier which for those that may use the various creative apps out there definitely check this out! The two I really want to focus on are StoryCube and MuseTree. StoryCube is geared toward all users as it essentially can organize and classify all of your photos and videos. This is not solely from one device either as it can take those from numerous devices. It can recognize faces, categorize scenes, and even auto generate videos for you. This is one of those apps where even non-creative professionals can benefit from and have a good time playing with. MuseTree is also fun to play around with, but for creative professionals it is extremely handy! Essentially here it can combine ideas and concepts to help you out with inspiration or an overall concept. Additionally, the Canvas feature is neat where you provide a sketch for an idea and it expands upon that to create dynamic images. Then the Library is similar to StoryCube where it organizes and preserves all of your ideas. All in all, I know what you`re thinking in that everything can`t be positive here and that I`ve glowed over this laptop for multiple paragraphs to which I mean yea a limitless battery when editing videos would be nice, but that`s not realistic haha. In all honestly it really seems that ASUS has thought of everything here from the aesthetics and ruggedness to the performance elements while also incorporating the various AI features for productivity and creative professionals. Thus, whether you are a student, creative professional, or just the everyday video streamer that checks their emails this laptop has it all and I would not hesitate to recommend it!

Was awesome while it was working but it completely bricked TWO (original and replacement) after running Critical updates pushed from the myAsus app. Lots of others online reported the same issue. Sad- we loved it for the week the original and replacement laptop actually worked. Seems like these "creator laptops" have a much higher failure rate...

Absolute garbage build. I bought it brand new, it bricked inside of 6 days. Two different support teams (Geek Squad and Microsoft... Asus doesn't offer support for their machines) spent a total of 14 hours trying to get it to work. Was told it must have been defective. Got a replacement. It lasted only 5 days and got all the same errors. 10 more hours with customer support. I'm returning it for money back only. (If Best Buy had halfway decent support staff, I'd buy a different laptop. But their foreign call centers are so bad, I'd rather pay more to buy a new laptop someplace else.)

The laptop broke after a year, just as the warranty expired. The cable connecting the display to computer seemingly became frayed. For a final month, the laptop worked when connected to external monitors before it stopped turning on altogether. :''''(

The first thing that attracted me to this laptop was the fact that it is touch screen. I love the fact that you can open up this laptop with facial recognition. The Operating system with this is windows 11 The screen is not only crystal clear, it also has a surface that is very close to scratch resistant with features such as Corning Gorilla Glass.As soon as you open it up, you are able to access the camera. The design of the laptop is light, thin and sleek with its ultra dark (black) brightness, this Laptop is lightweight to carry but yet sophisticated enough to satisfy a novice as well as a professional. The Oled screen provides less blue light compared to laptops(monitors with LCD panels which is going to give you a high quality picture. The NVIDIA GeForce gives the professional tools and software to be able to create art with the software that included such as Remix, texture tools exporter, geforce experience and canvas just to name a few. The speed on the laptop is extremely fast. It has 32 GB of ram as well as LPDDR5X modules that run at 8333 MHz. It has 1TB PCie 4.0 Ssd and reaeding speeds of 5,000 Mbps and writing speeds of up to 4,000 MB/s. This laptop has a wonderful cooling try fan which gives it a great airflow to keep it cool. Downloading the BIOS is effortless. Only thing you need to do is open MyASUS app in the task bar and follow the directions. This laptopm is built with a military grade materials. It is very light weighing in at a mere 4 pounds it has a backlit keyboard , 2 USB ports, 1 HDI, 3.5 mm Combo Audio jack and an SD express 7.0 Card reader. Some of the other features are adobe bundle, story cube, use tree pro-art creator hub to name a few. If you are looking for a Laptop with fast connectivity and performance, great graphics, lots of space and a crystal clear scree, you can't go wrong with this laptop.

It blue screened! A ~2k laptop blue screened from a software update of all things :/. How is that possible? I don't even know. I, in my 8 year of computing, have never encountered this. Just get a lenovo or a mac. These are at least reliable. I ended up having to wipe the data! The issue was a bios update that was misconfigured. Go onto reddit.com/asus see more reviews of this brand. People have been having issues with them for the longest time.

This computer has spent more time on the blue screen than actually being a productive tool. I've done a factory reset on this computer 3 times in less than 6 months of owning. Complete waste of money.

I'm a avid ASUS product user. my ProArt was not working when I got home with it. The product was defective from the get-go and had to be returned to the Geek Squad at Best Buy for maintenance twice and eventually returned for a new one. Replacement is working fine after just two days

I orded this laptop a week ago. Was suppose to be here days ago but Bestbuy continues to use fedex to ship. This is the second device this has happened in the last ten days. The stores never have products in stock and force you to order the product, when/if there is anyone to assist. Then fedex cannot even deliver in the stated time frame. I may as well order from Amazon because they accept accountability and responsibility for how they ship products to customers. Bestbuy just says sorry, shipped it.

First a foremost, this laptop is amazing! Incredibly powerful. Beautifully designed. Engineered to compete and last for years to come. Design and Build This ASUS ProArt P16 laptop is a gorgeous specimen of new age cutting edge technology. Its refined and professional aesthetic look has a sleek and sturdy aluminum chassis. The entire laptop feels premium and durable, well-suited for professionals who need a strong and reliable device for demanding tasks. It’s incredibly portability with compact size and lightweight despite the large 16-inch display, making it an excellent machine for someone like me who travels frequently. Display This 16-inch 4K touch screen is absolutely stunning and definitely one of the major highlights of this machine. It boasts an incredible 4K resolution of 3840 x 2160 pixels. This provides stunning visuals with unparalleled sharpness and detail. The display has impressive color accuracy, covering 100% of the Adobe RGB color space, which is crucial for content creators, photographers, and video editors – it’s like looking through a window, not a screen – simply amazing! The touchscreen adds increased functionality, is ultra responsive and enhances the overall user experience. Performance Powered by the AMD Ryzen AI 9 HX 370 processor and NVIDIA GeForce RTX 4060 GPU, this version of the ProArt P16 delivers outstanding performance and simply dominates any task I can throw at it. Serious processing and image rendering power here. It's capable of handling intensive tasks such as 3D rendering, video editing, and graphic design with ease. The 32GB of RAM ensures smooth multitasking no matter how many programs are running, or windows are open. Also comes with a super-fast nice and large 1TB SSD to provide ample storage and lightning-fast access/load times. Connectivity This ProArt P16 offers a variety of ports, including USB-C, USB-A, HDMI, and an SD card reader, accommodating all the various needs of creative professionals. The inclusion of Thunderbolt 4 support allows for high-speed data transfer and connection to multiple external devices, enhancing productivity at high-speed. Keyboard and Touchpad The keyboard definitely seems designed for functionality and comfort, featuring good key travel and feedback, making it suitable for long work, gaming, or typing sessions. The touchpad is large and supports multi-touch gestures, contributing to a seamless user experience. Battery Life The battery life is fairly decent considering the processing power of this machine. Lasting around 6-8 hours with moderate use. However, as to be expected, during intensive tasks like gaming, 4K video editing or 3D rendering, the battery life certainly decreases, necessitating plugin or simply frequent charging during heavy workloads. Software Running on Windows 11 Pro, the laptop includes ASUS’s ProArt Creator Hub, a software suite designed to optimize performance for creative applications. This software allows for easy customization of performance settings, color calibration, and workflow optimization, catering to the needs of professional users. Pros • Absolutely beautiful and stunning 4K touch display with excellent color accuracy • Incredible Powerful performance for a laptop with AMD Ryzen AI 9 HX 370 and NVIDIA GeForce RTX 4060 • Solid and durable build quality • Comprehensive connectivity options, including Thunderbolt 4 • Well-developed and customizable software suite for creators of all kinds Cons • Getting on the higher ended price point • Battery life could be better for intensive tasks – but would reduce portability • Slightly heavier compared to standard laptops due to its size and firm build Conclusion The ASUS ProArt P16 with AMD Ryzen AI 9 HX 370, 32GB Memory, NVIDIA GeForce RTX 4060, and 1TB SSD is an exceptional choice for creative professionals seeking a powerful and portable workstation. Its premium build, stunning display, and robust performance make it a worthwhile investment for those who need top-tier capabilities in their creative workflows.

It comes defective, it just reboot itself randomly or it could just get freeze making me to force the shut down buttom.

Constantly crashes, mediatek wifi chip is the worst wifi chip imaginable constantly goes offline. Best Buy customer service is atrocious the only thing Best Buy reps can do is transfer you to someone else in another department until youre exhusted and hang up.

Got an open box one, Exchanged it. Returned it. Apparently there is a know issue with this model. Mine kept rebooting randomly. Did it to me during a test and all the time in class.

Constantly flickering/flashing display. Updated all drivers without success. Asynchronous flickering and loss of screen for up to 3s aperiodically.

Summary: This laptop is outstanding in almost every way! It is perfect for creatives but also amazing for everyone else. The new Ryzen 9HX 370 processor is something to behold. I primarily do photo editing, light video edits, gaming, and office work and this is the perfect laptop for my needs! Pros: -Amazing screen -Powerful and efficient processor -Fast SSD and RAM -Loud and clear speakers -Durability -Upgradable and easily repairable Cons: -Screen is very reflective -NPU is not widely supported yet -Front-facing camera low quality Build quality: The laptop feels more like a 15” laptop to me thanks to the minimal bezels on the screen. The overall build is hard to tell what it is made out of in various areas because of the new “nano-black” coating which covers the entirety of the unit. Still, the build is either a lightweight metal or sturdy plastic. Either way, this unit is built to last as Asus claims that it exceeds MIL-STD 810H specifications and can withstand dust, sand, and 95% relative humidity. The only part which showed any flex was the keyboard, but only slightly. The overall style is very professional with minimal “showy” aesthetics. The monitor is sturdy in whichever position it is in. Speakers: The six speakers sound amazing and get LOUD! 50% was a bit too loud for me so I never went past that in my testing. The system only supports 16bit 48khz through the speakers. Plugging in my headphones, it allows for 24bit 96khz which was nice. The speakers sound best with Dolby Atmos enabled in the settings. Screen: This screen is amazing! The only feature the screen is lacking is a high refresh rate. It is limited to 60hz, but it does feel smoother than other laptops I have tried with 60hz and was rarely an issue in my testing. The OLED is stunning at 3840x2400 4k resolution. The screen supports 10bit HDR at 500 nits but if you use this it will disable DC Dimming which can be controlled in the MyAsus app. The touchscreen is great and supports MPP 2.0, so I could use my Surface Pen Slim with it with no issues. The screen also has Gorilla Glass NBT for added durability and scratch resistance. It supports 100% DCP-P3, so with the large canvas and amazing color accuracy, you will love editing photos and videos on this. Though the screen has high reflectivity, I would have preferred a matte finish. Performance: The new Ryzen HX370 series is amazing! Benchmarks are at the bottom of the review, but I was stunned by how well it performs and how efficient it is for x86. The SSD is extremely fast providing read speeds around 5000 MB/s and the included LPDDR5X RAM is going at a fast 7500mhz. there is nothing you will not be able to do with this machine. The GeForce 4060 is wonderful for rendering and gaming and the integrated Radeon 860M is plenty quick while running on battery. The laptop mostly runs silent unless you are rendering, gaming, or exporting photos with the only part getting hot being the back. The device used liquid metal which is great for transferring heat. Of note, the NPU does not get much of a workout at the time of this review. There are multiple AI apps included with the device, but they all use the CPU and not the NPU as demonstrated in the performance tab of task manager. I was not able to find “Studio Effects” which usually supports the NPU for camera features, maybe this will roll out later. The NPU supports 50 TOPS, but the laptop does not currently support any copilot features even though there is a copilot key on the keyboard. This is supposed to roll out in a future update to x86 machines. Battery life: With a very efficient processor, it runs at a base of 2 GHz and can boost up to 5.1 GHz. When set to whisper mode (in the MyAsus app) and best power efficiency in Windows, a 45-minute show streamed on the Edge browser only drained 6% of battery. I then watched a 60-minute show on Standard / balanced settings which drained a bit more at 11%. If you ensure you are using the proper power mode for your needs, this laptop will easily run all day for office work and light editing. At high power, it will drain fairly fast with the high-powered hardware. Connectivity: All the ports you need are here including HDMI 2.1, USB 3.2 C, USB 3.2 A (x2,), USB 4.0 C, a 3.5mm headphone jack, and an SD Express 7.0 card reader. The power uses a proprietary port for the 200W adaptor, but you can use USB-C if you wish, I wouldn’t expect to do anything power-intensive with that option. After opening the device, there is a removable MediaTek MT7925 adaptor providing Wi-Fi 7 and BT 5.4 so this will be future-proof for a decent amount of time. Keyboard and mouse: The keyboard is great, but it took a little getting used to due to the placement of the large speaker grills. Buttons are nicely placed and had good travel. The mouse is accurate and very large. The DialPad is a neat feature, but it will take some tweaking with the included software to get the full use out of it. When using it, you can change brush sizes, font sizes, volume control, scroll through photos, or anything else you might wish to assign to it. It can easily be turned off when not in use with a swipe from the upper right. Repairability: The laptop is extremely easy to open with 11 six-sided star screws (two are hidden under rubber feet). Once you pry it open, most components are easily accessible and easily replaceable with various Phillips screws. The SSD and Wi-Fi module are replaceable and there is an extra slot for a 2280 NVME drive on the left side. The RAM is soldered on and is not replaceable. All other components such as the battery, fans, etc. are replaceable. Benchmarks: Lightroom export 156 24MP RAW: 2 min 16 seconds Lightroom AI denoise: 11 seconds Geekbench 6 Single core: 2886 Geekbench 6 Multi core: 15279 Geekbench 6 GeForce 4060 Vulcan 91219 / OpenCL 87042 Geekbench 6 890M Vulcan 46290 / OpenCL 42932 GeekbenchML CPU 3452 (no NPU) GeekbenchML 890M 7347 GeekbenchML GeForce 4060 12087 Crystaldiskmark 5037 MB/s read 3033 MB/s write Doom Eternal – Ultra settings native resolution 90FPS avg

Bought it 2 months ago, now it would not even turn on. went back to bestbuy but realize that their 60 days return policy expire a week ago

First and foremost, the ASUS ProArt P16 is quite a premium experience to unbox. The P16 is sleek and elegant with an absolutely beautiful 4k OLED screen running at 60 hz, but I really wish it was 120 hz. The colors are vibrant and the blacks are dark. The case is a nice matte black and it doesn't attract finger prints. The speakers provide a nice sound, and there's six of them which is crazy to me for a laptop. And the trackpad is enormous. It has the 16:10 ratio as the screen itself, and features a cool radial wheel that you can program to create shortcuts in apps like adobe photoshop and premiere, or change the color settings for the laptop. This can be done through the included ProArt Creator Hub software. Also a part of the software is two AI powered apps, MuseTree and StoryCube, where you can create images and idea boards with MuseTree without needing a subscription or internet access, and you can have AI sort and group your photos together with StoryCube based on who or what is in the photos. I feel that these apps will definitely help me with my design and photography work. My P16 came with 32 gb of ram and the nvidia 4060, and paired with the amd ryzen ai 9 hx processor, it handles all of my productivity needs with a breeze. And it's also great for gaming too. The only downside to the gaming is again the capped 60hz refresh rate of the screen. But that's not too big of a deal for me. The screen is a touchscreen too, but without a flex folding screen, I don't really see the need for it. Overall I think that the ProArt P16 is a fantastic productivity laptop that can also be a gaming laptop.

Why did I think this was better than Apple? Grrr..I want to throw this thing. Where is my MacBook?