Customer Ratings & Reviews

Beautiful design, amazing screen, fantastic specs - wish it worked. I lament not being able to use this laptop. It was everything I wanted and needed; however the first laptop I received had a random flickering screen issue. Literally, the screen would just go to black, sometimes for seconds at a time. I returned it for a replacement and Best Buy was wonderful to work with. The replacement laptop didn't have the flickering screen, but had so many issues I lost count. It would hang-up watching netflix and require a restart. The audio drivers would up and suddenly quit or sound like they were out of a tin can. Forget about using an external screen - unplugging one usually meant a restart. After 2 weeks I booted up to a bitlocker recovery issue. Nothing recovered the drive and the laptop was a brick until I noticed the "repair BIOS" option and was able to do a complete windows re-install from the web - losing everything that wasn't backed up. Adding to frustration, when I tried to register the computer for support, I was told that the laptop was already registered to someone else. Save yourself many headaches and DO NOT BUY THIS LAPTOP.

I was looking to replace my 8-year old Dell XPS 13 (which never had a problem can't be upgraded to Windows 11) and decided on the ProArt P16 because I do a lot of photo processing and needed something with a discrete GPU. It worked great for about a week. Shut it down normally one day and the next day when I tried to boot it up, it got in a loop saying it "couldn't boot properly" then "running diagnostics." Eventually it left me at the Repair Mode screen but none of the repair options worked. Hardware diagnostics said no issues (ran it 3 times) so when I couldn't even reset it to factory settings using the ASUS Restore, I took it back for a refund before the return window expired. Note that I tried using the ASUS tech support chat but based on the serial number, it kept telling me I needed to contact BestBuy for any support.

I purchased a laptop labeled as “excellent condition” open box, but the DISPLAY WAS DEFECTIVE STRAIGHT OUT OF THE BOX. To address the issue, I took the time out of my busy college schedule and spent an hour to the store for an exchange, only to be told they didn’t have the same open box model in stock. I went to two other nearby Best Buy stores, but neither carried the model either. At this point, I had already wasted significant time and effort trying to get this resolved in person, only to be offered three unsatisfactory options: 1) travel to yet another store farther away where they have an open-box model, 2) pay an additional $500 to get a new laptop (even though my original purchase was supposed to be “excellent condition”), or 3) accept a refund. Because I need a laptop with a specific configuration, a refund is not really an option, but paying extra $500 sounds stupid as I am supposed to have an “excellent condition” laptop, and it’s also not feasible to spend more than an hour again to make another trip to the Best Buy store in this busy college schedule. However, they flatly refused to transfer the open box model from another store to my location, and the staff showed little regard for the inconvenience this caused. For a college student with limited time and a tight budget, this was beyond frustrating. Not only was the product defective upon purchase, but their customer service failed to provide a reasonable solution. Given the circumstances and inconvenience, the least they could do is offer me a new, defect-free replacement at no additional cost or at least with the price that I was looking at when there was a sale (which was $1649.99). I am highly disappointed in both the product quality management and the customer service experience, and I hope Best Buy reconsiders their approach to handling defective items and the lack of flexibility in addressing customer needs.

Worst Laptop I have had in 20 years. It crashes like crazy. Only had it 2 months and Best Buy did amazing and swapped it out 1 time. The second time total 4 month of ownership they took it in for a day and got it to work. 3rd time is at about 6-7 months and I’m just done with it. It’s a work computer and I use it when traveling so for it to go down is a major problem. Everytime it’s the same blue screen, restarts constantly.