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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 712 reviews

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91%
would recommend
to a friend

Customers are saying

Customers are positive about the Q504UA's touchscreen, performance, ease of use, lightweight design, and battery life, frequently citing these aspects as key strengths. Many also appreciate its price point and ample RAM and storage. However, customers are negative about the hard drive's reliability and the lack of a CD/DVD drive. Some users also expressed dissatisfaction with the pre-installed Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 712 reviews
  • Rated 2 out of 5 stars

    Don't buy open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop as a Christmas gift; it was an open box laptop and the sales person told me it would be "just like new, it never left the store". The description said "excellent - certified", but it's a 2 in 1 and it wouldn't work in tablet mode. We took it in to the local store the day after Christmas and the Geek Squad recommended we return it and get a new one. So much for "excellent - certified" They did allow us to return it, but we had to buy a new one at store price, no discount, no allowance for purchasing a defective product that they certified as excellent. I rate it a 2 because it did work in laptop mode, just not as a tablet which defeats the purpose of a 2 in 1.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good computer not a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful sales staff, patient and pleasant. Discounts for payment then would be appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lightning fast and work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer with all the functions I need. I will try and review more as I use it more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son as a birthday/back to school present... Couldn't make a better choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for office, school or sewing room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Have another ASUS love it also so got a special deal and great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my son who is just starting college. So far it is a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size with everything needed. Bought for use in high school and working great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We weren't sure what to get for our new home laptop. This was recommended and we love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually returned this product because I found a better deal on a HP Envy at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 4th Asus within our household, for both college and house usage and love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the backlight on the keyboard! The feel of the machine itself is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 2 in 1!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great 2 in 1 for anybody. Love touch screen as well as the split screen capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    State of the art computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer shuts down automatically too quickly, if not in use. This is disappointing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed the laptop, and would recommend it to anyone looking for a great laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great Northern problemo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the wife because old laptop not preforming. This seems to fit the bll.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop have had no issues so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great I've had it for a while and questioned why I didn't buy one sooner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent keyboard disposition and performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed a laptop for work and leisure. this one is really comfortable for long hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd Asus computer purchased in two years and I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned an Asus before and thought I would buy another. I am not disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new touch-screen PC!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, good service, and great products-- that is why I always go to Best Buy.

    I would recommend this to a friend