Customer Ratings & Reviews
- Model:
- Q507IQ-202.BL
- SKU:
- 6436220
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Q507IQ 15.6" Touch-Screen Laptop for its fast performance, lightweight design, and affordable price. Many users also appreciate the laptop's long battery life and gaming capabilities. While some customers would prefer more memory and storage space, the overall sentiment towards this product is positive.
This summary was generated by AI based on customer reviews.
Costly Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I type sometimes the letters get reversed orthe wrong thing is typed orthe spacing is not right. Not good for the $$$$$.
No, I would not recommend this to a friendLaptop
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop just wish the key board would have come in black. The silver is very hard to see
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback. We do take these negative product experiences very seriously and we will pass this over to our product team for further improvements. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad light bleed on top edges of screen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking laptop with one major defect. Mine had horrible light bleed on the top of the screen in three different areas. At this price point I expected better quality in this laptop. Ended up returning due to store having no more in stock.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Morpheus,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, the light bleeding from the screen or display is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need further assistance with the product or other ASUS proucts, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
purchased laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not realize how used this item was when I purchased it. The keyboard has been used a lot! One of the keys doesn't seem to work well. I knew, when I bought it, that the laptop was a returned item, but the salesman assured me that the computer went through a thorough scan to ensure it was in excellent condition. It is not.
No, I would not recommend this to a friendIt’s alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display isn’t very bright and vivid as I would have hoped. Not super fast
No, I would not recommend this to a friendOk but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great computer but not for photography and video creators.
I would recommend this to a friendPurchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not pleased where delivery just left it without asking for a signature or ringing door bell luckily was home. The the cost of the merchant a signature should of been used. I will not do business with best buy since my laptop could if been stolen just left in the front yard
No, I would not recommend this to a friendI went through two laptops before I finally got on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went through two laptops before I finally got one
No, I would not recommend this to a friendI have no faith in Asus
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first Asus and I am not happy with it. It has been just over a year when the keyboard malfunctioned. The keys would intermittently start typing by themselves ruining my work. The keyboard had to be replaced along with the display. When I picked it up from Geek Squad, it still didn’t work! It wouldn’t reboot, so I sent it back to be repaired. As a result, it seems the hard drive needed replacing. And today, my touch screen isn’t working and I have circles coming up the center of my screen. Unbelievable!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StillFabulous,
I'm sorry to hear that the keyboard is malfunctioning, the touch screen failed to work. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Have you tried to return for a replacement model? If your issue was not resolved, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUSPurchasefromBB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took it back.... Store lied about: 1) Giving an additional 10% discount, promised and agreed with the sales assistant.. then told it was not possible, nor would they discount the other Item as compensation (not possible!!!) Told the item would get a full manufacturers 1 year warranty took 4 hours with ASUS who would only offer 3 months. ASUS will also not allow extended warranties to be purchased on BESYBUY sales (its some sort of agreement they have with BestBuy due to Geek Squad - inhouse repair Somebody as far to often is BSing the customer
No, I would not recommend this to a friendNOTOUCHSCREENS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wrote a review on 2/2/2021 where the touch screen would not work. I finally got a hold of Geek Squad on 2/4/2021. They determined the driver was not there that controls this. I told them we were 200 miles away. They gave me ticket N17Q221 at which time they would determine what they would do. This should be a returnable item. I also called ASUS help line & they determined that a driver was missing & it would not download. They were surprised Best Buy did not help any better & gave us RMA=USPCM20944 & TOOK NOTE OF THIS,
No, I would not recommend this to a friendKeys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keys are are chrome and the letters are chrome its almost impossible to read the letters even with the back light key
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Haddad, It's unfortunate that this model does not meet your expectations and thank you for bringing it to our attention. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any other concerns you can email me at customerloyalty@asus.com and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Memory
Too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No enough memory for the computer that was bring replaced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ridgerunner649,
We do understand your concern regarding the laptop not enough memory.
The memory size is enough in order to run WINDOWS and popular software or applications efficiently without compromising speed or performance. If additional data storage space is required, this can easily be resolved by using a memory card or external USB devices.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be loaded with office by geek squad. It wasn’t I had to struggle finding key code to install my purchase. But it is loaded with so many useless programs that my new computer is slower than the one I replaced. I am not happy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Oldbetterthannew,
We do understand your disappointment and the incovenience if you are experiencing slow system speed or performance issue with the laptop.
The preinstalled software doesn't affect the performance of the laptop. The performance issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Christmas dissatisfaction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new, charged it, indicator shows fully charged, unplugged it and laptop dies. Bring back for replacement but very disappointing and dissatisfied. I’m saying no if I would recommend for now.
No, I would not recommend this to a friendDO NOT BUY ASUS
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Asus. This computer is on its third total system failure, need to send it back to the manufacturer, in 12 months. Buyer beware.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feed back on this model. We're sorry to hear about the unfortunate experience you're having with system failure. Please allow us to make your experience with ASUS a better one. We would recommend that you have this device sent in for servicing so we can have our technicians look into this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Please listen to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Told salesperson at store I only wanted HP and he got me this which I returned and later got an HP from you on the internet.
No, I would not recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have to return it. It doesnt work, the computer is inconsistent with the functions.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing stability or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance.
If the above-mentioned steps were already performed to no avail, running a diagnostics or optimization test using the "My ASUS" utility software or application will provide information on what is causing the issue. If this is not pre-installed on the laptop, the application is available for download at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance with the laptop or other ASUS products, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light behind the keyboard does not work. Impossible to use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand the inconvenience this may have caused if the backlit is not working
The laptop doesn't come with a keyboard backlit.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good the screen keep turn black every time I turn it on.
No, I would not recommend this to a friend