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Customer reviews

Rating 4.1 out of 5 stars with 345 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers recognize the ROG 13.4" gaming laptop's strong performance, especially for gaming and its responsive touchscreen. Many appreciate its portability and lightweight design, ideal for travel. However, some users experienced significant heat generation and found the fan noise noticeable during use. Concerns were also raised regarding the fixed RAM, limiting upgrade options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 345 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This small beast is a perfect combination of power and mobility. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great for games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pc and small for works and going online and play new games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great windows laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best windows laptop Ive had so far. Even in eco and scilent mode, for when I’m on the go, it preforms phenomenally and last quite a while. For more demanding tasks I plug it in and put it in tent mode. I really like the glossy screen and the touchscreen feature. I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build and performance were upto the mark just plug and play

    I would recommend this to a friend
  • Cons mentioned:
    Heat
    Best Buy Employee

    Rated 2 out of 5 stars

    Would have loved it to be better

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop itself looks great and has the specs for a good start gaming pc. But for the price, I'd expect it to have a little better cooling potential. Not even running games it would start to get incredibly hot, to the point that i wouldn't dare continue using it or even think about playing any AAA titles.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JPeacock,

      We apologize for this ASUS laptop not fully living up to your expectations. Your feedback is greatly appreciated and if you run into overheating issues you can troubleshoot it using the steps found here: [Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop - https://www.asus.com/support/FAQ/1015064/#:~:text=Overheat%20of%20laptop%20usually%20results,to%20perform%20at%20its%20best.

      We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2210039875-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Its a great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isnt a gamimg powerhouse, but it gets the job done. The fans get really loud as expect for a 13 inch laptop. When having your headset while gaming you dont hear the fans. Plus the keyboard doesnt get hot where it bothers you. It gets somewhat warm. Overall good laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hollis good customer service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hollis provided good customer service. He was professional and answered my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Most powerful thin & light

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable gaming laptop for how thin & light it is. I'd recommend this to anyone who does light to medium gaming but wants an ultra-portable laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It ran like a dream for like the first week but im about a motnh in and its pretty ehhh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little laptop. I got it to use designing projects for a 3d printer. The screen is big enough to work on with out being hard to take with me where ever I go. Good memory for what I use it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little tank

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Updates are quick the streaming is beautiful and I am able to login to all my games and play

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lovely laptop.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a pretty decent laptop and not to mention the sleek metallic feel to the casing of it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros- Performance, great for gaming Cons- Gets very hot

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Spent about a month with it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an overall good laptop, however i ultimately returned it due to the fact that the wifi card was defective, as well as just realizing I really didn't need all the power it provides. Here are some pros, the laptop has cutting edge specs that can truly handle any game or task that is thrown at it. It is also extremely light. These two things are the reason for the $1600 price tag, as you can purchase less powerful and lighter laptops for cheaper, as well as more powerful heavier laptops for cheaper. The fingerprint sensor is a great touch, however the placement on the side of the computer is awkward and was an annoyance to use. Here are some negatives, the wifi card cuts out frequently and has a very limited range. This is unfortunately the case on many newer Asus laptops. This is absoutely unacceptable for a device listed for $1600. Also, if you cover the bottom right corner of the laptop while using the trackpad, the wifi will cut out completely. The screen is rather unimpressive, especially for such an expensive device, as the resolution is relatively low compared to many other products, and isn't even an ips display. You can find windows laptops and even chromebooks in the sub $700 range with high res ips displays that blow this one out of ghe water. The quality of the laptop would be great for something under $1000, but is only okay for this price point as it feels solid, but very plasticy and cheap. The trackpad works extremely well, but again feels cheap. The backlit keys are of moderate brightness, and the keyboard is just okay. I would say the speakers are a 7 out of 10, as they are pretty good, and the asus control software is extremelty impressive and useful. Overall, if you value high end specs and extreme lightness, and are willing to settle with the rest of the laptop being in the bad-okay range, then this is for you. If you want something that feels like a $1600 laptop in every area, then this is not for you.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Alex,



      We're sorry to hear about the unfortunate experience you had with your WIFI not working and that you had to return it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2205034976-0003) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Perfect Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming laptop has everything that you need for anything. From gaming, to creating an excel worksheet, the touch screen lets you have more creativity on your work. Foldable screen is also great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Highly recommend - to not buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel it's an obligation that I write this review: I am now generally doubting Asus as a brand this is my 4th time facing hardware issues. Let's talk about this laptop: I ordered the first one in December 2022, within just one day of usage their was this weird problem where if a key is pressed laptop acted as if that is kept preseed so for example if I type A and release the key it would keep typing AAAAA..... now the same would happen when backspace was pressed and there was no way to stop that, it has deleted many pages for my documents and slides. The only solution would be to force shutdown which is another issue the documents are not saved so anyone who makes presentations, writes code or does any kind of designing or writing work should get this. Can't speak for gamers. Thinking that drivers aren't updated etc etc, I updated all the drivers, including but not limited to uninstallimg keyboard from device manager and reinstalling. Returned the laptop in January 2023 and ordered a replacement thinking I have a lemon. The next laptop had same exact issues. Looks like Ryzen 9 isn't playing well with chipset driver, anyhow that is not my problem to figure out but would like you all to know I am medi to advanced level techie, so if you are not so technical or are gifting it to someone who isn't then be careful. Side Note - I tried Linux too but couldn't confirm if this exists in Linux too. Best advice - Avoid this headache.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ValibhavB

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, this may be a random keyboard problem. We recommend that you send it in for warranty service. A RMA number is required to send it in for service. For more details about RMA, please go to: https://www.asus.com/us/support/article/818. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good laptop, but has only one USB input, i recommend this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    na

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good for the discount price of this pc system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this laptop online. Although delivery was delayed (2 days), laptop is so nice and its performance is really good. So far so good. This review is a review after using the laptop for 3 weeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Astonishing mobile gaming laptop, nice design, excellent components!

    I would recommend this to a friend