Customer Ratings & Reviews
- Model:
- GV301RE-X13.R93050T
- SKU:
- 6494640
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the ROG 13.4" gaming laptop's strong performance, especially for gaming and its responsive touchscreen. Many appreciate its portability and lightweight design, ideal for travel. However, some users experienced significant heat generation and found the fan noise noticeable during use. Concerns were also raised regarding the fixed RAM, limiting upgrade options.
This summary was generated by AI based on customer reviews.
great for gamers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs any game I throw at it, very reasonable price for the value
I would recommend this to a friendBest laptop ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop runs all games and does everything you’ll need and is also 2 in 1
I would recommend this to a friendamazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty amazing, I don’t find any problem in it. good value for money.
I would recommend this to a friendwow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice screen too small but its nice bc i can upgrade it
I would recommend this to a friendnice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an excellent laptop, you can tell the difference in graphics compared to the 1650ti I had before.
I would recommend this to a friendGreat gamer computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer. Excellent is the only adjective that I can think of.
I would recommend this to a friendExcelent ROG laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best acquisition that made, best option for my work at a good price
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for computer science work, doesn't have cooling issues.
I would recommend this to a friendGreat laptop with power and mobility
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this with a great deal. This one is really thin and powerful.
I would recommend this to a friendAmazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal, great pc, thin and powerful, just what I needed!
I would recommend this to a friendGood Deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my brother, and he loves it. Works really well.
I would recommend this to a friendOpen box ASUS ROG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it’s just with my laptop but USB-C and audio jack are extremely spotty. There’s a 60% success rate with the USB-c having something connecting and it registering something like a charger(that came with it) and/or a docking station for monitors. Screen flickers when monitors are connected. I should have known about this one and it’s probably standard for gaming laptops but it gets pretty warm and battery life span is awful
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marlon,
We do understand your disappointment and the incovenience this may have caused.
If you are experiencing issues with the USB port, please verify if the USB cable, docking station and device are working properly. Update Windows and the chipset driver if outdated. Keeping Windows updated will maintain optimum system stability and performance. For the flickering issue, verify if the correct video cable is being used and is working properly. Update the video driver if not the current version.
It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. The battery will drain faster than normal while gaming or running system resource intensive application.
If the above-mentioned steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
Not recommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected. It gets hot after a short time and performance will drop
I would recommend this to a friend Overheats easily & restarts constantly. Unusable.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. I bought it as a gift and because I gave it to them one month after purchase, I'm unable to return it. It overheats within 30 minutes of use, even when elevated to give the fans room to breathe. Because it overheats, the laptop immediately shuts off to protect itself, it restarts, and after I log back in to Windows, it immediately shuts off again because it's still overheating. They're not even playing games on it, just basic web browsing or watching a movie and according to the ASUS Armory Crate software, it will heat up to 70+ degrees before shutting down. When gaming, it shuts down even faster. My friend and I have never used a laptop that has had these kinds of issues, this is the first time I've seen a laptop with such terrible temperature issues. We RMA'd the laptop to ASUS (We had to pay for shipping, btw), and even after they claim they fixed it, it still overheats and shuts down. Same issue as before when we sent it in. Absolute waste of time and money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are experiencing overheating issues . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. We understand that you have send the device in for repair and still experiencing overheating issues.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206022984-0025) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Worst laptop ever!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop in October 2023, Im writing this review after using it for 5 months. The laptop has lot of issues. 1). The battery issue. When I unplug the charger it is shutting down straight. 2). The cursor and touchpad behavior is so irritating. It is automatically giving spaces and then it is automatically erasing a document or text. 3). It is really slow. I spent almost 900$ for this. Just after using for 5 months is it now like a basic 200$ laptop. i think BestBuy just sold me refurbished or used piece. I would have got a mackbook pro with this much of money. please don’t buy it and if you guys experienced any early issues then go and return it asap. For me, they are asking to send this laptop for repair which mightn take 2-5weeks but who will provide a spare laptop in this time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please allow us to make your experience with ASUS a better one.
According to the issues described, the device needs to be repaired as soon as possible to get the unit back in working order. Repairs typically take 7-10 business days, not including weekends or shipping time. For assistance with the repair process, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206022984-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi adapters almost never work. I had to reset the entire computer 3 times in under 2 months
No, I would not recommend this to a friendGamer laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would recommend it to anyone, fair price
I would recommend this to a friendNew laptops
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good service and product and customers services
I would recommend this to a friendfire
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fire fire fire fire fire fire fire fire fire fier fire
I would recommend this to a friend- Cons mentioned:Heat
great idea poor design.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop runs abnormally hot causing it to thermal throttle or just plain shut off. Had to place so back was lifted up and it stopped shutting down but poor design. heat is also blown directly on screen and you feel it on hands when using.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bailey,
Thank you for sharing your experience with the laptop. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206022984-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/