Customer Ratings & Reviews
- Model:
- GV301RE-X13.R93050T
- SKU:
- 6494640
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the ROG 13.4" gaming laptop's strong performance, especially for gaming and its responsive touchscreen. Many appreciate its portability and lightweight design, ideal for travel. However, some users experienced significant heat generation and found the fan noise noticeable during use. Concerns were also raised regarding the fixed RAM, limiting upgrade options.
This summary was generated by AI based on customer reviews.
Satisfying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has everything i need! Couldnt complain
I would recommend this to a friendAmazing/Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My best friend got me this laptop and I love it :)
I would recommend this to a friendAwesome!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast with a great screen definition touchscreen, what else can you ask!!??
I would recommend this to a friend- Pros mentioned:Performance
Horrible laptop, OK gaming system.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a laptop this is horrible, it never cleanly wakes up, always a full power on and anything in process is lost. Press the sleep button, close the lid, or wait past the idle limit; it never will do anything but a complete power on reset. I am a software developer who needed a powerful but easily commutable laptop. On the few occasions I played games, this did a respectable job, and it compiles / builds my work as fast as my desktop machine but you have to ensure you constantly save lest it "sleep" and progress is lost
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichaelM,
We are sorry to hear about the sleep issue you have been experiencing with this laptop. Please refer to the FAQs linked below to help troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2210039875-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - Computer does not wake from Sleep or Hibernate mode: https://www.asus.com/support/FAQ/1042630/
[Notebook] How to change the power button/lid close action: https://www.asus.com/us/support/FAQ/1014117/
Portable and great for productivity.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable laptop. Beautiful touch screen, great compact size. Processor is great and ram is super fast. Not very user upgradable though and gaming performance is disappointing. Likely because the 3050 TI inside only gets about 30W of power. Overall very nice 2 in 1 package, but if you want good gaming probably get a Zephyrus. UserBenchmark rates it at RTX 2060S level gaming performance.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good condition for graphic designer or 3d design but I just use this Laptop for Ai generation
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear VuthearaC,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2205034976-0009) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Sleep Issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a week. Then everytime it would go into sleep mode, it would not wake up and I’d have to turn it off and lost a lot of my unsaved work. Tech support could not figure out how to fix the issues after a few weeks of back and forth calls
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laura D,
Our sincere apologies for the sleep mode problem you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please email us at customerloyalty@asus.com and include the case number " N2210039875-0013" as a reference. We will do our best to resolve your case quickly.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042630/
Good laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good laptop but i have some problems with the charger
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos,
We apologize about any inconvience that you are currently facing with your charger. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We would like the opportunity to investigate your feedback further. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. We’ll work with you to resolve any issues as quickly as possible.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2205034976-0011) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
Noticeable upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noticeable upgrade. Better battery life at least 2 more hours than the last year model. Brighter display.
I would recommend this to a friend REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE BATTERY DOES NOT LAST LONG BUT IT’S A FAST LAPTOP.
No, I would not recommend this to a friend- Pros mentioned:Battery life
Amazing Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop for $1299. Amazing Battery Life (8-10 Hrs), Great Thermals (40-45c on Silent Profile) and great ergonomics. The laptop is just amazing.
I would recommend this to a friend Best portabilty w/ amazing speed for work and fun
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to replace a surface pro 7 that got obsolete due ram being only 8GB and needing a portable but extremely fast pc for my work. You see, i have to have multiple programs opened and web browsers just consume just about every resource available. Getting this laptop was an absolute fame changer! I can multitask without loosing any power. It opens up quick and has great sound too. The best part, i can also fame on it and performs good. Ifs not perfect, it needs usb hubs to be able to connect stuff, it lacks sd card reader, so definitely need to have an extra usb hub that adds those things.
I would recommend this to a friendStopped working in ~4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started experiencing issues with sporadic keyboard lag after ~45 days. Then suddenly last week, the laptop would not work unless plugged into the charger, and would not charge past 21%. Then, after a couple days of that, it stopped working altogether. I'm very disheartened to have spent over $1,000 on a laptop for it to stop working in less than half a year of light (primarily college work) use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Micah,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2206022984-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works until it doesnt
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worls really well when it works but it keeps breaking so that it doesnt access wifi and now it will access wifi but not internet
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samantha C,
We sincerely apologize for the connectivity issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210039875-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015073/
DO NOT BUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down the worst purchase I have made. I am a long time owner and supporter of ASUS computers, which is why I purchased this when my old AUSUS laptop finally died. Nothing but problems with this laptop. It constantly freezes, won't shut down, won't turn on, the mouse lags so bad you have do a hard shut down. And when I say constant, it's close to every time I use it. The kicker is, I am not a gamer, I bought this stupid laptop for school and to pay my bills - that's it and it can't even handle that. If I could return this I would.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmberK
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206022984-0017) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Very good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good! Does it all, and waaaay less heat than Alienware! Has a killer cabinet that gets lots of comments!
I would recommend this to a friend Hardware failure (Wi-Fi & Bluetooth) after 1 Day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it yesterday. Liked the size, the ease of setup, etc. The fan noise is noticeable, but acceptable given the size and power of the package. Woke up this morning and the unit had no internet or bluetooth functionality. Spent two hours on the phone with ASUS. We loaded new drivers, uninstalled the devices and eventually used a Restore Point from yesterday, back when everything worked. No luck. The diagnosis is an internal hardware failure after one day. We're in the midst of an ice storm, but I will return the unit as soon as it's safe to do so. Disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PAdams,
We sincerely apologize for the network interface card issue you are experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. We recommend returning the item to Best Buy for a refund or replacement. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2206022984-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not for creators
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for video/media content creation and the video card isn't compatible to out of the box. Nice laptop otherwise.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Casandra W,
We regret to learn that the product didn't meet your full expectations. We apologize for the inconvenience this may have caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and provide the case number "N2210039875-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Ram
This laptop has some issues vs the 2021 model.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off this is an awesome little laptop if everything worked how it is supposed to. My first order had damaged speakers(made buzzing sounds when playing audio)/battery (Sometimes wouldn't charge) and my replacement has the exact same problem with the speakers, but not as severe. I accidently purchased the 2021 model prior so I got to see what that one is also like compared to the 2022 model. The 2022 model with the 6900hs runs 5 degrees hotter than the 2021 model with the 5900hs cpu. This is to be expected but a huge downside as the 2021 model already runs hot since it is in such a compact form. On top of all of this Windows 11 sucks. It lags and always opens applications with weird window sizes. I plan to "downgrade" to windows 10 if I can put up with the buzzing sounds that come from the speakers. I would highly suggest just buying the 2021 301QE model if you don't want to worry about maybe getting a dud the performance difference is so negligable I would say its overall the better option.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CalebO,
I'm sorry to hear that your unit failed to charge, speaker buzzing sound and it lags. This is not the kind of experience we want our customers to have. Have you tried to re-install the drivers? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Repeatedly crashed. Do not buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the very beginning, this laptop repeatedly crashed making it almost completely unusable. The computer screen would suddenly go black and would restart. Then it would repeatedly crash when trying to log back into my account. I'd eventually be able to get in and use it for a bit, only for it to crash again later. I made sure to update all software and firmware but that didn't fix the problem. This shouldn't happen on a brand new computer, so I returned it. Do not buy this computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TechUser,
We do understand your disappointment and the inconvenience if you are experiencing slow ssystem crash or stability issue with the laptop.
To resolve the issue, please check if Windows and chipset driver are up to date besides updating software and firmware. If recent Windows update were installed, the laptop will do several system reboot, black screen temporarily while updates are being applied in the System Registry. Keeping Windows updated will maintain optimum system stability and performance. While accessing online games or web applications, please ensure the laptop has access to an established router and internet service is working properly since poor or unstable internet connection will definitely affect system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty