Customer Ratings & Reviews
- Model:
- GV301RE-X13.R93050T
- SKU:
- 6494640
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the ROG 13.4" gaming laptop's strong performance, especially for gaming and its responsive touchscreen. Many appreciate its portability and lightweight design, ideal for travel. However, some users experienced significant heat generation and found the fan noise noticeable during use. Concerns were also raised regarding the fixed RAM, limiting upgrade options.
This summary was generated by AI based on customer reviews.
Mr
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was funky from the start and every attempt to rectify it was a failure. Do not buy this machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tuan P,
We sincerely apologize for the issues you've faced with the device and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please allow us to make your experience with ASUS a better one.
We stand behind our products and are committed to achieving customer service excellence. Please send us an email at customerloyalty@asus.com and provide the case number "N2210039875-0011" for reference. We will do our best to provide a quick resolution to your case. Your feedback is valuable to us and helps us improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Amazing laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves this laptop for engineering! Everything she needed.
I would recommend this to a friend Little monster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very lite , it was a moster machine, you can use xg mobile on it
I would recommend this to a friendFire hazard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gone in a puff of smoke. Seconds after connecting the charging cable smoke started pouring out the cooling vent. I immediately unplugged but the damage was done. It had been out of the box for about 10 seconds and never turned on. Shame as it was a great concept and a good sale price but that is some scary quality control. With other options for gaming, this one is a pass.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bryanmsi,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, the power cable smoking is a random problem. ASUS provides warranty coverage for the product. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad charging problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this to be perfect but it just wasn’t. It had a weird issue that it would no longer recognize the OEM charger, would die and wouldn’t turn back on unless I used a third-party charger to charge it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Smith,
We are sorry to hear that you are having issues with charger not charging the product . We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2302008357-0002) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
Good laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good the battery good easy to use high quality
I would recommend this to a friend Screen issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first model. It has screen issues. It was returned and exchanged for a same model. We will see how it goes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear IvanS,
We certainly understand your disappointment and the inconvenience this may have caused if the first laptop you received has a screen issue.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Once they break, ASUS will tell you to kick rocks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 2 months of purchase. Won't turn on and ASUS won't honor their 1 year manufacturer's warranty. This isn't Best Buy's fault, but a quick search on Reddit or anywhere reveals that ASUS's post-sales customer care is apocalyptic. It's a shame since their machines are wonderful till they break.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the power issue you're having with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. In addition, we would also like to apologize for your disappointment with our repair process. Allow us to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2206022984-0027" as a reference so that we can further assist with providing a Return Material Authorization number (RMA) to get the device repaired as soon as possible. We want to assure you that we can help you resolve this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Pathetic Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst laptop I ever had in my life, bought it August 2 2023, within two weeks it had a key problem, we took it to the geek squad and they somehow fixed that and now the laptop crashed day before yesterday! Never ever suggest anyone to purchase this laptop even if you got it for free!
No, I would not recommend this to a friendmid asl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.mid. it was a nice laptop but so much bloatware and bad keyboard.
No, I would not recommend this to a friendGood value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I need so far but the battery doesn't last very long
I would recommend this to a friendBought 2, 1 quit after 3 weeks other after 2 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd Asus ROG I’ve bought. Loved the Zephyrus Duo. Bought this one and it had nothing but problems. Mouse stop working first day and mic would not work. Returning them do not but too many issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TruthfulRevie,
We certainly understand your disappointment and the inconvenience this may have caused if the mouse and microphone stop working on the first day.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. To resolve the touchpad issue and improve its responsiveness and stability, please install all recommended WINDOWS Update. If this was performed, the touchpad may become unresponsive whie updates are being applied in the System Registry. This issue will go away once updates were completely applied. If you are accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the responsiveness of the touchpad. About the microphone issue, please verify in the Sound Settings if the correct input device(microphone) was setup. If running an audio or video-conferencing application, check the built-in microphone was selected, also.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charges was not good, it doesn’t charge and out of no where it stops charging, i went to the customer service and they did dnot fix the problem
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Item was described as excellent. Apparently, they never bothered to try and use it. The screen would not turn on. Had to return it. Charged a restocking fee.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kris,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206022984-0011) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Touchscreen is the only redeeming factor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly as good as it should have been. Games don't run smoothly compared to a similar desktop graphics cards and if you try to use high quality graphics, the machine will overheat and automatically shut down instantly when it reaches 95C. Some crashes are quickly fixed by rebooting (and losing all unsaved data) but recently my laptop just broke down entirely and does not reboot anymore. I've had this laptop for maybe 6 months and it already broke down...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Someguy,
We do understand your concern about the overheating and auto-shutdown issues.
It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications, processes and services are running in the background, this will definitely spike the temperature and may cause auto-shutdown. The heat or temperature does decreases or normalizes once system resource utilization goes down.
If the laptop will no longer boot up or it's just black screen, please do the following. Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source. Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer restarts randomly all day long. I would avoid this laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HenriBB,
We are sorry to hear that you are having issues with the unit restarting. Please allow us to make your experience with ASUS a better one. We would recommend that you following steps:
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Good portable laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable laptop, great for student/professional. Only downside is that it is limited to a 1 tb 2230 m.2 ssd.
I would recommend this to a friendNope!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 6 months, before fan conked out. Didn't even game on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the fan issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206022984-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Lasted 2 Months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 months before the network adapter quit working. No support from best buy. Never again.
No, I would not recommend this to a friendAsus does not honor 1 year warranty
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus customer support not honoring 1 year warranty. Terrible customer support. Do not purchase any Asus products.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pato,
It's unfortunate to hear that your warranty is not honored , Please allow us to make your experience with ASUS a better one. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206022984-0012) for us to better assist you. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support