Customer Ratings & Reviews
- Model:
- GV301RE-X13.R93050T
- SKU:
- 6494640
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the ROG 13.4" gaming laptop's strong performance, especially for gaming and its responsive touchscreen. Many appreciate its portability and lightweight design, ideal for travel. However, some users experienced significant heat generation and found the fan noise noticeable during use. Concerns were also raised regarding the fixed RAM, limiting upgrade options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Portability
heats machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.heats eats it, I replaced it with X16. I wanted a lighter laptop. This turned out to be junk. its so loud you cant do anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RagingSoul,
We are sorry to hear that the unit is overheating. here's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
faster than described
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Asus is faster than described. But basic functions, like typing one key at a time, failed miserably at first. I would get lines of the same character until I pressed Escape. But pressing Escape also indicated you are willing to cancel your email. I was not. This also happened on many platforms; Office 365, Notepad, and web text fields, which leads me to believe the keyboard and not the software is suspect. But once that learning curve was achieved, the applications, web pages, and pictures loaded almost instantly. I am liking that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoeNo,
It's unfortunate to hear that you are having Keyboard issues. We do value our customers and take negative customer service experience very seriously. Have you tried updating the Bios? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2205034976-0002) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015071/
Internal Damage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My product was damaged internally and yet they wanted me to spend $80 to ship out the product to go see if it could get replaced. Even though I purchased EVERYTHING to protect it. Just to get my money back it was a crazy process.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ulises E,
We're sorry to hear that you received the device damaged and the experience you had getting a refund. This is not the kind of experience we want our customers to have with any ASUS product. We take our customers' satisfaction seriously and we want to make sure you're happy with our products and our services. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2206022984-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Low Spec Video
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pairing a I9 12900 with a RTX 3050 TI is horrible! Its like putting a twin turbo V8 in a Pinto. Will run fast, but visuals will be ugly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear STC72 ,
We appreciate you sharing your feedback on this as it will aid in any improvements that need to be made to the product line. I'm sorry for the inconvenience and I'll be happy to assist as I will be letting the related department know about this concern. This is absolutely not the kind of experience we want any of our customers to have. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Came without charger cable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was bought open-box but under "Excellent" conditions and it came with a dirty screen and no cables at all. No charger, nothing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Guarocuya,
We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused.
If the product was received in contrary to what it was advertised as excellent with missing accesories, please contact BestBuy for a resolution.
Should you need technical assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty