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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 346 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.1 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers consistently note the excellent performance and responsive touchscreen, praising its portability and power for its size. However, many cite concerns regarding battery life, weight, and occasional overheating. Some also suggest that the price point and RAM could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 346 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Terrible battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus has responded in other review question about battery life stating 12 hours. I get 1-2 hours just web browsing. I have the GPU on eco mode, screen brightness on 10% and power level on battery saver. It charges incredibly fast but discharges about the same.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Chris,

      Thank you for your comment.



      We certainly understand your concern regarding the short battery charge life. In order to improve or prolong the battery charged time, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if the laptop is running with the most current system update and third-party battery draining applications are not running if not in used.



      If you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 3 out of 5 stars

    Good but mine was flawed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device, but I have a lemon - computer randomly restarts and goes me BSODs. I did nothing but update the device and install some games. Getting replacement - hopefully a fluke.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ajbrutico,

      Thanks for bringing this to our attention. I do apologize for the issues that you've been having with the device and I'll be happy to help. For blue screen of death I would advise that you take a look at the troubleshooting steps available that can be used to fix the issue that you're having: https://www.asus.com/support/FAQ/1042499/ However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!

      Best Regards,
      Jonelle,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    amazing tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good for notetaking in college classes better than the surface pro (especially the 120hz screen)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best kaptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There really us nothing negative to say about this laptop. It is simply amazing!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Notebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and easy to use and can use for office works.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The concept to this table is great but it needs some additional iteration to be great. The screen on mine started to separate after a few days.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear SchillingerR,

      Thanks so much for your feedback on this model and I sincerely apologize for the inconveniences this has caused. If possible, can you please provide your serial number at customerloyalty@asus.com and provide this link for reference. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS!

      Best Regards,
      Jonelle,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    ROG FTW!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming tablet period. Had the Surface Pro 8 and took it back for this beast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great tablet/laptop/gaming machine !!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bestbuy reselling used product as new.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS wont honor warranty; Bestbuy selling used product as new.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued customer,

      It's unfortunate to hear that you are experiencing issues this laptop not powering on. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. We understand that you have received a used device that is not powering on and Best buy was unable to resolve this issue , Please follow the troubleshooting steps in our FAQ,below. if not resolved you can reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
      For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2203004662-0017) for us to better assist you.

      Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/FAQ/1014276/ Asus

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Beware battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product and idea however one major issue which caused the one star rating is the battery life they say it’s supposed to be about 7 hours when using it but really it’s 2 maybe 3. Asus brands it as a gaming 2-1 laptop tablet and puts in decent part but seemed to skimp on the batter life.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Anonymous,

      I'm sorry to hear about your disappointment with the battery life. This is not the kind of experience we want our customers to have. Usually, the battery life may vary depending on product configuration, usage, operational conditions, and power management settings. Battery life will decrease over the lifetime of the battery. Have you updated the Windows OS? Please attempt the steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 5 out of 5 stars

    Portable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, I love this tablet very much. It makes me happy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    If you can sacrifice FPS for size this is for you!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried wanting this very hard, your sacrificing so much it’s just too much, the screen is too small. Going from a 17” RTX 3080 down to a 13” RTX 3050ti thermal throttled it struggles to survive in the 60fps on low / medium. I mean how much size are u saving from a 15” laptop?

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear FireBigBird,

      It's unfortunate to hear that it struggles to survive on most games. There can be a lot of factors depending on the game configuration, have you tried to turn down the resolution? To improve your system performance, please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1042398/ Asus

  • Rated 5 out of 5 stars

    ASUS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I would highly recommend to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Only works woth Asus Proprietary Egpu

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so disappointed with this i returned it... I have a standard egpu at home with a decent graphics card. I decided to get this and figured the thunderbolt 4 slots would work for it. It does not. Nothing in the bios fixed this. Installing drivers didnt fix it. So i contacted ASUS and they juat told me to fork up $1500 for their proprietary EGPU. There is absolutely no reason for this device not to work with other egpus other than ASUS is being greedy. Even worse you dont get the full performance of the i9 OR the rtx 3050ti so what is the point? This product would have been amazing if ASUS didnt get so greedy.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jakeyjakerson,

      I'm sorry to hear that you returned the notebook because it didn't work with your GPU. There could be a lot of factors, as most GPUs might not be compatible. I hope this will not be a long-term lasting impression as I am sure that you have chosen ASUS as a trusted brand for excellence. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Serious quality issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery crapped out weeks after purchase. Windows update messes up drivers. XGmobile port poorly designed, gets stuck.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Zach,

      It's unfortunate to hear about your multiply issues with the battery, windows update, and the XGmobile port. This is not the kind of experience we want our customers to have. Are you getting error codes in the device manager? Please attempt the steps from the FAQ below. For further troubleshooting, please reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to offer a quick resolution to your case. Your feedback is crucial as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1043914/

      Troubleshooting - https://www.asus.com/us/support/FAQ/1045151/ Asus

  • Rated 1 out of 5 stars

    Screen Flickering Issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning my ASUS Rog Flow Z13 due to screen “flickering” issue. Many on the internet have same problems due to either failing USB C power port or driver incompatibility. ASUS support even recommended return. Form factor is very cool and I loved the idea of playing AAA games on a tablet, it just had too many bugs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Grant,

      Thank you for writing a comment for the product.



      We certainly understand your concern regarding the flickering screen, which is a ramdom problem. To resolve the flickering screen issue, please ensure the chipset and video drivers are up to date, and WINDOWS update are installed. Also, please try to connect the laptop to another known good power source or AC outlet and away from electronic or electrical devices that maybe generating excessive electrical or RF noise. Uncleaned power source or faulty electrical or electronic device that is generating excessive electrical noise can disturb static-sensitive devices or components in the laptop that may cause the screen to flicker.



      If you need further assistance with ASUS products, please email me at cl-rodel@asus.com and I would be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Dead on day 1

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it when it works. After i set up everything, i tried to install updates from windows update, it refused to boot after update installed, black screen. Hard push power button forced reboot, still balck screen no matter what i do. I really like to keep it but have to return it

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about your experience with the black screen and you are planning to return the unit. Are you seeing any led lights? Are you able to connect to an external monitor? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Link: https://www.asus.com/support/FAQ/1014276/ Asus

  • Rated 5 out of 5 stars

    Great tablet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tablet, very powerful. It's perfect for my work and for gaming. Best tablet I have every owned. I replaced both my gaming laptop and my tablet with this. A little spendy but worth it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Laptop!I love how fast it is and better than the mac i had since I have more memory here and can add even more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device But the Battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great powerful tablet but make sure you will be willing to carry around the charger.

    I would recommend this to a friend