Customer Ratings & Reviews
- Model:
- GZ301ZE-Z13.I93050T
- SKU:
- 6494629
Rating by feature
- Battery Life
Rating 3.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the excellent performance and responsive touchscreen, praising its portability and power for its size. However, many cite concerns regarding battery life, weight, and occasional overheating. Some also suggest that the price point and RAM could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Good hardware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life leaves a little to be desired. The rest is fantastic
I would recommend this to a friend - Cons mentioned:Battery life
Over all Not been great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has a lot of defect. It does not charge properly sometimes. Tne keyboard stops working after a year even though I have not used it much. Would love to have usb-c on both sides. Need to have little longer battery life for normal usages.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Asus lost a customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it ! Waste of money it’s slow it runs hot the software is buggy. The battery on my unit stopped charging and now only works when plugged into the wall within the first money of owning it. Product support is a joke with asus passing me off to the geek squad. It’s been a nightmare asus lost a long loyal customer with this garbage. It doesn’t even benchmark at advertising speed. Just a big paper weight
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel R,
We're sorry you're having battery issues with the device. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We take customer satisfaction seriously and want to make sure you're happy with our products and services. Please allow us to make your experience with ASUS a better one.
Since your unit is a Best Buy Exclusive model, you were referred to Best Buy for repairs under our manufacturer's warranty. However, please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2203004662-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was gifted this item and it was the best. He cant do a review so i am doing it for him
I would recommend this to a friendFilled with factory defects
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop 5 months ago and it has had non-stop problems, one of which needed me to send the laptop to ASUS for an entire month. ASUS has had a frustrating customer service experience - constantly telling me all of these issues are "factory defects" but not offering any additional support or insight. I've had to call in twice, just this month, for obscure problems (like my laptop stopped recognizing my wifi card). Maybe others have had better experiences with ASUS, but for a computer I mostly use at home, it's been very frustrating that it's needed so much attention.
No, I would not recommend this to a friend- Pros mentioned:Touchscreen
Gud table
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this despite the very few flaws. I just wish Asus made the keyboard available as a standalone item I can buy. Would be nice to have a replacement.
I would recommend this to a friend