Customer Ratings & Reviews
- Model:
- GU603HE-211.ZM16
- SKU:
- 6464201
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the gaming capabilities, screen quality, performance, design, and speed of the ROG 16" WUXGA 144Hz Gaming Laptop. They appreciate its ability to run games smoothly, its vibrant and immersive display, its efficient and fast performance, its sleek and stylish design, and its speedy operation. However, some customers have concerns about the laptop's battery life, fan noise, heating issues, and limited storage space.
This summary was generated by AI based on customer reviews.
I don’t recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was a bit used I feel There were fingerprint and some dust on the screen and chassis as well
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sharan,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Lap top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed it turns off by its self the wifi stopped working it just disappeared like you couldn't try to even connect wifi.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your WIFI failed to work. This is not the kind of experience we want any of our customers to have. Have you tried to update the driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015073/
wondering why this was sent to me did not purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not purchase it?, why was this sent to me did not make a purchase of this gaming computer???????
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, I must apologize for the inconveniences. Please reach out to Best Buy as soon as possible to have this issue resolved. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
No Way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't even get it to connect to the Internet! I had no way to know how it would have performed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Granny74, I'm sorry to hear about the unfortunate experience you're having with the notebook. This is absolutely not the kind of experience we want any of our customers to have. Based on the issue described there are few troubleshooting steps that can be done to fix this such as updating the wireless driver, update the bios and windows update and/or run a diagnosis in the MyAsus app. Please see the following link as guidance to complete any one of these steps: https://www.asus.com/us/support/FAQ/1015073/ If you have any further technical concerns after doing so, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Bummer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 35 days after purchase. Monitor went first. Then the charging system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. I would advise that you have the unit sent in to us for inspection an repair. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Incredible gaming in a small package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this gaming laptop has easily handled anything I’ve thrown at it. I have moved from console gaming to PC with this laptop. I was concerned that constant updates, crashes, and bugs would hound me. So far that has not been the case. I’ve had a few crashes with the games I’ve played, but nothing that broke games or didn’t happen on previous consoles. Moving to gaming at a constant 60fps has been incredible. I was not a believer that frame rate mattered until I played a games at true 60. Also, ray tracing in some of these single player games is unbelievable. The lighting and shadows makes everything more gorgeous. I’ve played games on a gaming monitor and single player games hooked up to a tv. Haven’t noticed frame rate dips in either case. Would highly recommend this console gaming on steroids!
I would recommend this to a friend Not good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is excessively noisy. In game reboots by itself.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Okanucar92,
Please allow us to apologize for the issues you are having with your unit. We do value our customers and take negative customer service experience very seriously. Allow us to make your experience with ASUS a better one. The Thermal Fans will speed up to cool down the device during intensive tasks, and it is to protect the device from overheating. It is a normal scenario when you hear the fans spinning louder. Have you tried updating your Bios? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2111003954-0025) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1046480/#:~:text=Check%20external%20peripherals%20or%20any,Reset%20your%20PC
- Pros mentioned:Ram
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a great laptop for the price improve by adding a internal ssd and switching out the ram higher gb
I would recommend this to a friend Reliable Laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has served me well over the past couple years and will continue to.
I would recommend this to a friendPerfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pc ive used it for a while and it doesnt ket me down.
I would recommend this to a friend- Cons mentioned:Battery life, Fan noise, Heat
DON’T BUY, VERY HOT AND SLOW
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this laptop if you want anything that is fast and lasts longer than and hour of battery. Worst computer I have ever owned. Yes it has cool lights and aesthetically pleases the eye, but it runs so slow that opening apps on the desktop is impossible, also the bottom of the computer and charging brick get so hot that they can easily burn you and start a fire. The fan noise is extremely loud for not having many applications open. And the battery only lasts about an hour if your lucky. Worst waist of $1,500
No, I would not recommend this to a friend Meets about 95% expectations.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Mostly. Meets everything I needed in a new computer and then some. There were some slight issues The 512gb ssd? It’s two 256gb ssd. Also a dead pixel, which I am willing to overlook, as it isn’t in a very visible spot, and this was a used unit. But otherwise I have no real issues. And since nothing I play gaming wise exceeds 200gb I don’t have a problem with the split ssd setup. Just please be a bit more honest in the information, something like that can be an issue for others.
I would recommend this to a friend- Pros mentioned:Performance
Asus Rog 16” gaming laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent gaming laptop for the money I paid. It has good performance even when running on just it’s battery.
I would recommend this to a friend So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a big upgrade from the dinosaur tower I was using before this. This is also my fist Intel, I’ve always used AMD before this. This is also my first gaming laptop. It DOES come with a webcamera, even though it states it doesn’t. The multilight keyboard is awesome, as well as the button to check the diagnostics of what the computer is doing (cpu,fan speed,temp,OC,etc). I’ve played WOW, CS, and a few other gsmes on it as of now, and all have handled it well.
I would recommend this to a friend- Pros mentioned:Ram
Irs good but i need to upgrade the ram
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can i upgrade the RAM to DDR 5 ? 16 gb to 32 gb please let me know
I would recommend this to a friend Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything you want and then some. The only thing i would change is the wrist rest area gets a little greasy but might just be me. Otherwise great gaming laptop that doesn't break the bank.
I would recommend this to a friendKnown Speaker Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers sound like they're blown out, even after updating every possible driver and hard resetting everything including the bios. Unfortunate. This seems to be a well known problem too, google it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nate,
We're sorry to hear about the unfortunate experience you're having with the speakers. Seeing that you tried those troubleshooting steps and the issues still persist, we would recommend that you have that you have this model sent in for servicing so Best Buy technicians can look into this issue. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Stopped working after 2 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience I've ever had with a laptop and ASUS international service. after using it for 2 days the laptop stopped working, the screen stays black. I traveled to Spain with the laptop after buying it and ASUS Spain and the authorized technical support refuse to repair the laptop, now I have to go back to the United States to repair this piece of crap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortnate experience you're having with this model. Unfortunayely if the unit does not have international warranty, then the unit will need to be serviced in the US. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support