Customer Ratings & Reviews
- Model:
- ROG 65W HDMI CHARGER DOCK
- SKU:
- 6542054
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the ROG 65W Charger Dock for ROG Ally, highlighting its overall performance with the ROG Ally. Users appreciate its portability and connectivity, especially the HDMI port for connecting to TVs or monitors. The charging speed is also praised, along with its size and compatibility. However, some users have noted the limited port selection and that it can get warm during use.
This summary was generated by AI based on customer reviews.
Aiight.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it is supposed to do. Could be cheaper.
I would recommend this to a friendNeed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth buying if you have an Asus Rog ally.
I would recommend this to a friendversatile and compact
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Versatile and compact. I use it with multiple devices.
I would recommend this to a friendDocking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like to dock, then this will rock! Dock today!
I would recommend this to a friendWorked for 8 months and suddenly stopped charging
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 8 months and suddenly stopped charging.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sailesh,
We're sorry to hear that the ASUS ROG 65W Charger Dock stopped working and we apologize for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306021732-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
123
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works but too expensive............................
No, I would not recommend this to a friendGreat work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality..°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
I would recommend this to a friendNot worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Ally consistently said it was not receiving enough power when using this block. Went with a USB- c hub which works just fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matts14623,
We sincerely apologize for the issue you've faced with the ROG 65W Gaming Charger Dock and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you no longer have the Gaming Charger Dock, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306021732-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this strictly for my rog ally and I only needed it because, I wanted it to do 120 FPS it only got 60 So I recommend this for people who don’t need a high refresh rate It’s good build quality.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ian1220,
Thank you for sharing your comments regarding the ASUS ROG 65W Charger Dock. We understand that it didn't meet your full expectations, and we sincerely apologize for that, as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306045228-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not what i was expecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item instructions are very limited. It does not fully explain how to use the Dock/adapter to connect wired keyboard/ mouse. Currently just an expensive second power supply for travel use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael M,
We sincerely apologize for the issues you've faced with the ROG Gaming Charger Dock and any inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
If you're still experiencing issues with the Charger Dock, please contact our support team at https://www.asus.com/us/support/CallUs for further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306021732-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Could be better for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This charger dock for the rog ally comes with a type c cable and has connections for a hdmi and a usb slot. However they coild of at least put a 3.0 usb instead of a 2.0. Reason why i gave it a 3 our of 5.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rudy,
We appreciate you sharing your feedback on this product. We understand that it's not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306021732-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Poor quality Expensive and died after 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and died after 3 weeks. No longer provides power or HDMI but USB still works. Disappointing for sure given how expensive this is. This thing gets VERY hot as well. Do not recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian H,
We're sorry to hear that the ROG 65W Charger Dock stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306027169-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great idea, but poor quality for how much it costs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for less than a month and it started giving a weird burning plastic smell. When I reached out to Asus about it, they wanted me to send the Charger and my Asus Rog Ally in (which works fine with the original charger), and Best Buy wouldn't do anything about it unless I went to the store. Overall, I can't recommend this and would actually recommend people to stay away from this product if you can. If you are looking for a charger for an Asus Rog Ally, that supports up to 100w so there are better options.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We sincerely apologize for the issues you've faced with the ROG Gaming Charger Dock and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306027169-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Weird choice but ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reaally off choice by ROG to not have an official 'dock' outside of this solution. Duplicates the scren just fine, just kinda skews any cable management to make work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pip P,
We appreciate you sharing your feedback on this product. We are committed to providing our customers with the best possible experience and we will let the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306021732-0008 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great product, poor shipping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great, but this store sent an open box item although I ordered a new item. Maybe this store is a little suspect.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GregJ,
We are sorry to hear that you received an open-box unit. We would recommend that you reach out to Best Buy Support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2310041203-0002) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Faulty cable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I planned to use this on a family trip and it only worked for about 30 seconds before poof... Nothing. The cable won't charge or transfer any data. I am very embarrassed to have spent $70 on this junk. Not happy at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Swanton411,
We're sorry to hear that your product is not working that you have received .This is not the quality of service expected from ASUS. We would recommend reaching out to best buy support for further information.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306019795-0005) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Did its job, until it didn't. Broke after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like many of the 1 star reviews, ROG Ally official charger dock broke after only 2 months of use... the USB port works as intended still connecting to multiple USB connections even a USB dock, but the charging doesn't work... it makes the Ally vibrate every couple of seconds like the initial plug in except doesn't provide a charge. I was planning to buy a 2nd one, because I need the USB connection for peripherals + charging while still being portable around my hands which is not easily done with a dock... but after this one breaking so soon, I might avoid buying the 2nd one and look for a 3rd party that can do the same except with better quality control, because this is not it. Looking to replace now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kaneco,
We are sorry to hear that the ROG Charger Dock stopped working. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We take customer satisfaction seriously and want to make sure that our customers are happy with their purchases. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306027169-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Connection a Little Loose
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue I have is occasionally, it will disconnect and I have to wiggle the cord connecting to my Ally in order for it to work again
I would recommend this to a friend- Cons mentioned:Heat dissipation
Allows full Turbo+heat your room in winter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing get's ridiculously hot. Do not think it will last.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tamdara,
We appreciate your feedback on the ROG Gaming Charger Dock. It is expected that the charger will produce heat due to it being 65W of power. However, if it is overheating we recommend returning your unit to Best Buy for a replacement. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306045228-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
HDMI forces display to second screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no option to allow the Rog Ally not to automatically switch from the screen to the external monitor. I would like to be able to manually switch displays as I do not always want to use my TV when charging. And if my TV is not set to the Rog Ally I get a black screen making it a hassle to switch back. It is also overpriced.
No, I would not recommend this to a friend